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Cisco Unity Installation Guide, Release 3.0(2)
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Preface
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Chapter 1 - Cisco Unity Configuration Overview
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Chapter 2 - Installing a Cisco Unity System
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Chapter 3 - Upgrading the Cisco Unity System from Version 2.x to 3.0
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Chapter 4 - Upgrading a Cisco Unity 3.0 System
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Appendix A - Voice Cards
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Appendix B - Exiting and Starting the Cisco Unity Software and Server
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Appendix C - Downgrades
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Appendix D - Regulatory Compliance and Safety Information
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Feedback
Table Of Contents
Obtaining Technical Assistance
Preface
Audience
The Cisco Unity Installation Guide is intended for installers of Cisco Unity™ systems. If you are installing Cisco Unity as an e-mail server or on a network with existing Microsoft Exchange servers, you need a working knowledge of Exchange and Microsoft Windows 2000. The Cisco Unity Installation Guide focuses on Cisco Unity. It does not provide extensive information about Exchange or Windows.
Organization and Use
The Cisco Unity Installation Guide contains instructions for installing a Cisco Unity system in four different configurations, and for upgrading an existing Cisco Unity system.
Chapter 1, "Cisco Unity Configuration Overview," defines the Cisco Unity configurations and the two types of systems—baseline and component.
"Installing a Cisco Unity System," provides installation task lists that reference sections containing detailed instructions in the rest of the guide. Use the task list for your system type—component or baseline—to install the Cisco Unity system correctly.
Chapter 3, "Upgrading the Cisco Unity System from Version 2.x to 3.0," provides upgrade task lists that reference sections containing detailed instructions in the rest of the guide. Use the task list for your upgrade method to upgrade the Cisco Unity system correctly.
Chapter 4, "Upgrading a Cisco Unity 3.0 System," contains information for upgrading an existing Cisco Unity 3.0 system.
Documentation Conventions
Table 1 Cisco Unity Installation Guide conventions
boldfaced text
Boldfaced text is used for:
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Key and button names. (Example: Click OK.)
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< >
(angle brackets)Angle brackets are used around parameters for which you supply a value. (Example: In the Command Prompt window, enter ping <IP address>.)
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(hyphen)Hyphens separate keys that must be pressed simultaneously. (Example: Press Ctrl-Alt-Delete.)
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(right angle
bracket)A right angle bracket is used to separate selections that you make:
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software version
numbersIn general, version numbers are not included in references to third-party software products, unless the information concerns a specific software version. For currently supported versions of third-party software products, refer to Cisco Unity System Requirements, and Supported Hardware and Software at http://www.cisco.com/univercd/cc/td/doc/product/voice/c_unity/sysreq/index.htm.
The Cisco Unity Installation Guide also uses the following conventions:
Note
Caution
Warning
Waarschuwing
Dit waarschuwingssymbool betekent gevaar. U verkeert in een situatie die lichamelijk letsel kan veroorzaken. Voordat u aan enige apparatuur gaat werken, dient u zich bewust te zijn van de bij elektrische schakelingen betrokken risico's en dient u op de hoogte te zijn van standaard maatregelen om ongelukken te voorkomen.
Varoitus
Tämä varoitusmerkki merkitsee vaaraa. Olet tilanteessa, joka voi johtaa ruumiinvammaan. Ennen kuin työskentelet minkään laitteiston parissa, ota selvää sähkökytkentöihin liittyvistä vaaroista ja tavanomaisista onnettomuuksien ehkäisykeinoista.
Attention
Ce symbole d'avertissement indique un danger. Vous vous trouvez dans une situation pouvant causer des blessures ou des dommages corporels. Avant de travailler sur un équipement, soyez conscient des dangers posés par les circuits électriques et familiarisez-vous avec les procédures couramment utilisées pour éviter les accidents.
Warnung
Dieses Warnsymbol bedeutet Gefahr. Sie befinden sich in einer Situation, die zu einer Körperverletzung führen könnte. Bevor Sie mit der Arbeit an irgendeinem Gerät beginnen, seien Sie sich der mit elektrischen Stromkreisen verbundenen Gefahren und der Standardpraktiken zur Vermeidung von Unfällen bewußt.
Avvertenza
Questo simbolo di avvertenza indica un pericolo. La situazione potrebbe causare infortuni alle persone. Prima di lavorare su qualsiasi apparecchiatura, occorre conoscere i pericoli relativi ai circuiti elettrici ed essere al corrente delle pratiche standard per la prevenzione di incidenti.
Advarsel
Dette varselsymbolet betyr fare. Du befinner deg i en situasjon som kan føre til personskade. Før du utfører arbeid på utstyr, må du vare oppmerksom på de faremomentene som elektriske kretser innebærer, samt gjøre deg kjent med vanlig praksis når det gjelder å unngå ulykker.
Aviso
Este símbolo de aviso indica perigo. Encontra-se numa situação que lhe poderá causar danos físicos. Antes de começar a trabalhar com qualquer equipamento, familiarize-se com os perigos relacionados com circuitos eléctricos, e com quaisquer práticas comuns que possam prevenir possíveis acidentes.
¡Advertencia!
Este símbolo de aviso significa peligro. Existe riesgo para su integridad física. Antes de manipular cualquier equipo, considerar los riesgos que entraña la corriente eléctrica y familiarizarse con los procedimientos estándar de prevención de accidentes.
Varning!
Denna varningssymbol signalerar fara. Du befinner dig i en situation som kan leda till personskada. Innan du utför arbete på någon utrustning måste du vara medveten om farorna med elkretsar och känna till vanligt förfarande för att förebygga skador.
Cisco Unity Documentation
Table 2 Cisco Unity Documentation Set
Cisco Unity System Requirements, and Supported Hardware and Software
Available in HTML and PDF formats on Cisco.com at http://www.cisco.com/univercd/cc/td/doc/product/voice/c_unity/sysreq/index.htm.
Cisco Unity Customization Worksheets
Available in PDF format on Cisco.com at http://www.cisco.com/univercd/cc/td/doc/product/voice/c_unity/index.htm and on the Cisco Unity Documentation compact disc.
Cisco Unity Release Notes
Available in HTML and PDF formats on Cisco.com at http://www.cisco.com/univercd/cc/td/doc/product/voice/c_unity/index.htm.
Also available on the Cisco Software Center website at http://www.cisco.com/pcgi-bin/tablebuild.pl/unity.
AV-Cisco TSP Release Notes
Available in HTML and PDF formats on Cisco.com at http://www.cisco.com/univercd/cc/td/doc/product/voice/c_unity/index.htm.
Also available on the Cisco Software Center website at http://www.cisco.com/pcgi-bin/tablebuild.pl/unity.
Cisco Unity Installation Guide
Available in print, and in HTML and PDF formats on Cisco.com at http://www.cisco.com/univercd/cc/td/doc/product/voice/c_unity/index.htm.
Also available in PDF format on the Cisco Unity Documentation compact disc.
Cisco Unity integration guides for various phone systems
Available in HTML and PDF formats on Cisco.com at http://www.cisco.com/univercd/cc/td/doc/product/voice/c_unity/index.htm.
Also available in PDF format on the Cisco Unity Documentation compact disc.
Cisco Unity System Administration Guide
Available in HTML and PDF formats on Cisco.com at http://www.cisco.com/univercd/cc/td/doc/product/voice/c_unity/index.htm.
Also available as Online Documentation in the Cisco Unity Administrator, and in PDF format on the Cisco Unity Documentation compact disc.
Cisco Unity Troubleshooting Guide
Available in HTML and PDF formats on Cisco.com at http://www.cisco.com/univercd/cc/td/doc/product/voice/c_unity/index.htm.
Also available as Online Documentation in the Cisco Unity Administrator, and in PDF format on the Cisco Unity Documentation compact disc.
Cisco Unity User Guide
Available in print, and in PDF format on Cisco.com at http://www.cisco.com/univercd/cc/td/doc/product/voice/c_unity/index.htm and on the Cisco Unity Documentation compact disc.
Cisco Unity at a Glance for Standard Conversation card
Available in print, and in PDF format on Cisco.com at http://www.cisco.com/univercd/cc/td/doc/product/voice/c_unity/index.htm and on the Cisco Unity Documentation compact disc.
Cisco Unity at a Glance for Optional Conversation card
Available in print, and in PDF format on Cisco.com at http://www.cisco.com/univercd/cc/td/doc/product/voice/c_unity/index.htm and on the Cisco Unity Documentation compact disc.
Cisco Unity white papers and application notes
Available in HTML and PDF formats on Cisco.com at http://www.cisco.com/univercd/cc/td/doc/product/voice/c_unity/whitpapr/index.htm.
Obtaining Documentation
The following sections explain how to obtain documentation from Cisco Systems.
World Wide Web
You can access the most current Cisco documentation on the World Wide Web at the following URL:
Translated documentation is available at the following URL:
http://www.cisco.com/public/countries_languages.shtml
Documentation CD-ROM
Cisco documentation and additional literature are available in a Cisco Documentation CD-ROM package, which is shipped with your product. The Documentation CD-ROM is updated monthly and may be more current than printed documentation. The CD-ROM package is available as a single unit or through an annual subscription.
Ordering Documentation
Cisco documentation is available in the following ways:
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http://www.cisco.com/public/ordsum.html
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http://www.cisco.com/go/subscription
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Documentation Feedback
If you are reading Cisco product documentation on Cisco.com, you can submit technical comments electronically. Click Leave Feedback at the bottom of the Cisco Documentation home page. After you complete the form, print it out and fax it to Cisco at 408 527-0730.
You can e-mail your comments to bug-doc@cisco.com.
To submit your comments by mail, write to the following address:
Cisco Systems
Attn: Document Resource Connection
170 West Tasman Drive
San Jose, CA 95134-9883We appreciate your comments.
Obtaining Technical Assistance
Cisco provides Cisco.com as a starting point for all technical assistance. Customers and partners can obtain documentation, troubleshooting tips, and sample configurations from online tools by using the Cisco Technical Assistance Center (TAC) Web Site. Cisco.com registered users have complete access to the technical support resources on the Cisco TAC Web Site.
Cisco.com
Cisco.com is the foundation of a suite of interactive, networked services that provides immediate, open access to Cisco information, networking solutions, services, programs, and resources at any time, from anywhere in the world.
Cisco.com is a highly integrated Internet application and a powerful, easy-to-use tool that provides a broad range of features and services to help you to
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You can self-register on Cisco.com to obtain customized information and service. To access Cisco.com, go to the following URL:
Technical Assistance Center
The Cisco TAC is available to all customers who need technical assistance with a Cisco product, technology, or solution. Two types of support are available through the Cisco TAC: the Cisco TAC Web Site and the Cisco TAC Escalation Center.
Inquiries to Cisco TAC are categorized according to the urgency of the issue:
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Which Cisco TAC resource you choose is based on the priority of the problem and the conditions of service contracts, when applicable.
Cisco TAC Web Site
The Cisco TAC Web Site allows you to resolve P3 and P4 issues yourself, saving both cost and time. The site provides around-the-clock access to online tools, knowledge bases, and software. To access the Cisco TAC Web Site, go to the following URL:
All customers, partners, and resellers who have a valid Cisco services contract have complete access to the technical support resources on the Cisco TAC Web Site. The Cisco TAC Web Site requires a Cisco.com login ID and password. If you have a valid service contract but do not have a login ID or password, go to the following URL to register:
http://www.cisco.com/register/
If you cannot resolve your technical issues by using the Cisco TAC Web Site, and you are a Cisco.com registered user, you can open a case online by using the TAC Case Open tool at the following URL:
http://www.cisco.com/tac/caseopen
If you have Internet access, it is recommended that you open P3 and P4 cases through the Cisco TAC Web Site.
Cisco TAC Escalation Center
The Cisco TAC Escalation Center addresses issues that are classified as priority level 1 or priority level 2; these classifications are assigned when severe network degradation significantly impacts business operations. When you contact the TAC Escalation Center with a P1 or P2 problem, a Cisco TAC engineer will automatically open a case.
To obtain a directory of toll-free Cisco TAC telephone numbers for your country, go to the following URL:
http://www.cisco.com/warp/public/687/Directory/DirTAC.shtml
Before calling, please check with your network operations center to determine the level of Cisco support services to which your company is entitled; for example, SMARTnet, SMARTnet Onsite, or Network Supported Accounts (NSA). In addition, please have available your service agreement number and your product serial number.
