Table Of Contents
Managing Cisco Unity Connection Services
Cisco Unity Connection Services
Starting, Stopping, Restarting, and Refreshing Services in Control Center
Where to Find More Information
Managing Cisco Unity Connection Services
This chapter provides information on managing services in Cisco Unity Connection Serviceability and contains information on the following topics:
•
Cisco Unity Connection Services
•Starting, Stopping, Restarting, and Refreshing Services in Control Center
•Where to Find More Information
Cisco Unity Connection Services
Revised January 7, 2008
Cisco Unity Connection has the following services:
Unity Connection Services
•Connection DB
•Connection DB Event Publisher
•Connection License Server
•Connection Voice Recognizer
•Connection Mixer
•Connection Message Transfer Agent
•Connection IMAP Server
•Connection SMTP Server
•Connection Conversation Manager
•Connection Notifier
•Connection Voice Recognition Transport
•Connection System Agent
•Connection Groupware Caching Service
•Connection Reports Data Harvester
•Connection CM Database Event Listener
•Connection Database Proxy (In release 2.1 and later)
Unity Connection SOAP Services
•Connection Realtime Monitoring APIs
•Connection Access Layer
Unity Connection Admin Services
•Connection Administration
•Connection Serviceability
•Connection Integrated Mailbox Configuration
•Connection Personal Communication Assistant
Starting, Stopping, Restarting, and Refreshing Services in Control Center
Control Center in Cisco Unity Connection Serviceability lets you start, stop, and restart Cisco Unity Connection services. You can also view the status and refresh the status of Cisco Unity Connection services.
Stopping or restarting certain Cisco Unity Connection services may cause calls in progress to be dropped. Stopping or restarting a service will cause other services that depend on the service to stop or restart as well.
Do the following procedure to start, stop, or restart Cisco Unity Connection services, or to refresh the status of services. You can start, stop, or restart only one service at a time.
To Start, Stop, Restart, and Refresh Services in Control Center
Step 1 In Cisco Unity Connection Serviceability, choose Tools > Control Center - Feature Services.
Step 2 From the Server drop-down box, choose the Cisco Unity Connection server, and click Go.
Step 3 The window displays the Cisco Unity Connection services with the following information.
Table 4-1 Cisco Unity Connection Services Information
Services Column
|
Description
|
Service Name
|
The name of the service
|
Status
|
The indication whether the service is running or stopped. There are four possible status conditions:
•Starting
•Running
•Stopping
•Stopped
|
Start Time
|
The date and time when the service was last started.
|
Up Time
|
The length of time that the service has been continuously running.
|
Depends On
|
A list of the services that must be running for this service to function correctly.
|
Step 4 Do one of the following tasks:
•Click the radio button next to the service that you want to start, and click Start.
The Status changes to reflect the updated status.
•Click the radio button next to the service that you want to stop, and click Stop.
If prompted that dependant services will be stopped too, click Yes. The Status changes to reflect the updated status.
Note The Connection DB and Connection Serviceability services cannot be started, stopped, or restarted in Cisco Unity Connection Serviceability. You must use the command line interface (CLI) to start, stop, or restart the Connection DB and Connection Serviceability services.
•Click the radio button next to the service that you want to restart, and click Restart.
If prompted that dependant services will be restarted too, click Yes. The Status changes to reflect the updated status.
•Click Restart All.
When prompted to confirm that all services will be restarted, click Yes. The Status changes to reflect the updated status.
•Click Refresh.
The window is refreshed to reflect the updated status.
Tip You may need to manage services in both Cisco Unity Connection Serviceability and Cisco Unified Serviceability to troubleshoot a problem.
The Cisco Unified Serviceability services are described in the Cisco Unified Serviceability Administration Guide for Cisco Unity Connection.
Additional Information
See the "Where to Find More Information" section.
Where to Find More Information
•Cisco Unity Connection Services
•Starting, Stopping, Restarting, and Refreshing Services in Control Center
•Cisco Unified Serviceability Administration Guide for Cisco Unity Connection
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