Table Of Contents

Using Alarms

Understanding Alarms

Alarm Definitions

Viewing Alarm Definitions

Where to Find More Information

Using Alarms

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This chapter provides information on using alarms in Cisco Unity Connection Serviceability and contains the following topics:

•Understanding Alarms

•Alarm Definitions

•Viewing Alarm Definitions

•Where to Find More Information

Understanding Alarms

Cisco Unity Connection Serviceability alarms provide information on runtime status and the state of the system, so you can troubleshoot problems that are associated with your system. For example, you can use Cisco Unity Connection Serviceability alarms to determine whether there are any ports enabled to set MWIs. Alarm information includes the catalog, name, severity, explanation, recommended action, routing list, and parameters.

You use the trace and log central option in the Real-Time Monitoring Tool (RTMT) to collect alarms. You use the SysLog Viewer in RTMT to view alarms.

Additional Information

See the "Where to Find More Information" section.

Alarm Definitions

Alarm definitions describe alarm messages: what they mean and how to recover from them.

You search the Alarm Message Definitions page for alarm information. When you click an alarm, a description of the alarm information and a recommended action appears on the Alarm Information page. To help you with troubleshooting, the definitions include the alarm name, description, severity, explanation, recommended action, routing list, and parameters.

Additional Information

See the "Where to Find More Information" section.

Viewing Alarm Definitions

This section describes how to search for and view an alarm definition.

To View Alarm Definitions

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Step 1 In Cisco Unity Connection Serviceability, click Alarm > Definitions.

The Alarm Message Definitions window displays.

Step 2 Enter the search criteria for the alarm definitions that you want and click Find.

To display all the alarm definitions, leave the search criteria blank and click Find.

The definitions list displays.

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Note Multiple pages of alarm definitions may exist. To choose another page, click the appropriate navigation button at the bottom of the Alarm Message Definitions window. To change the number of alarms that display in the window, choose a different value from the Rows per Page drop-down list box.

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Step 3 In the list, click the hyperlink alarm definition for which you want alarm details.

The Alarm Information window displays.

Step 4 To return to the Alarm Message Definitions window, click Back to Find/List Alarms from the Related Links drop-down list box and click Go.

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Additional Information

See the "Where to Find More Information" section.

Where to Find More Information

•Understanding Alarms

•Alarm Definitions

•Viewing Alarm Definitions

•Real-Time Monitoring Tool Administration Guide for Cisco Unity Connection