Table Of Contents
Introduction to Cisco Unity Connection Serviceability
Understanding Cisco Unity Connection Serviceability
Accessing Cisco Unity Connection Serviceability
Using Hypertext Transfer Protocol over Secure Sockets Layer (HTTPS)
HTTPS Overview for Internet Explorer
Saving the Certificate to the Trusted Folder in Internet Explorer
Saving the Certificate to the Trusted Folder in Netscape
Using the Cisco Unity Connection Serviceability Interface
Using Accessibility Features
Where to Find More Information
Introduction to Cisco Unity Connection Serviceability
This chapter provides basic information on Cisco Unity Connection Serviceability and contains the following topics:
•
Understanding Cisco Unity Connection Serviceability
•Accessing Cisco Unity Connection Serviceability
•Using Hypertext Transfer Protocol over Secure Sockets Layer (HTTPS)
•Using the Cisco Unity Connection Serviceability Interface
•Using Accessibility Features
•Where to Find More Information
Understanding Cisco Unity Connection Serviceability
Cisco Unity Connection Serviceability, a web-based troubleshooting tool for Cisco Unity Connection, provides the following functionality:
•Displaying Cisco Unity Connection alarm definitions, which you can use for troubleshooting.
•Enabling Connection traces. You can collect and view trace information in the Real-Time Monitoring Tool (RTMT).
•Configuring the logs to which Connection trace information will be saved.
•Viewing the status of the Connection feature services.
•Starting, stopping, and restarting the Connection feature services.
•Generates reports that can be viewed in different file formats.
Depending on the service and component involved, you may perform serviceability-related tasks in both Cisco Unity Connection Serviceability and Cisco Unified Serviceability. For example, you may need to start and stop services, view alarms, and configure traces in both applications to troubleshoot a problem.
Cisco Unity Connection Serviceability supports the functionality that is described in the Administration Guide for Cisco Unity Connection Serviceability. For information on using the Cisco Unified Serviceability, refer to the Cisco Unified Serviceability Administration Guide for Cisco Unity Connection.
Additional Information
See the "Where to Find More Information" section.
Accessing Cisco Unity Connection Serviceability
Revised January 7, 2008
To access Cisco Unity Connection Serviceability, do the following procedure.
To Access Cisco Unity Connection Serviceability
Step 1 By using a supported web browser, browse into the server where the Cisco Unity Connection Serviceability service runs. In the Address field, enter https://<server name or IP address>, where server name or IP address equals the server on which the Cisco Unity Connection Serviceability service runs.
Step 2 Click Cisco Unity Connection Administration.
Step 3 If the system prompts you about certificates, see the "Using Hypertext Transfer Protocol over Secure Sockets Layer (HTTPS)" section.
Step 4 Enter the user name and the application user password you specified during installation and click Login.
To clear the user name and password before you log in, click Reset.
Step 5 When Cisco Unity Connection Administration appears, in the Navigation drop-down box, click Cisco Unity Connection Serviceability. and click Go.
Cisco Unity Connection Serviceability appears.
Note After you have logged in to Cisco Unity Connection Serviceability, you can access all applications that appear in the Navigation drop-down box, except for the Cisco Unified Communications Operating System Administration or Disaster Recovery System, without having to log in to each application. You cannot access the Cisco Unified Communications Operating System Administration or Disaster Recovery System by using the Cisco Unity Connection Serviceability user name and password. To access these applications from Cisco Unity Connection Serviceability, you must click the Logout link in the upper-right corner of Cisco Unity Connection Serviceability, then click the application from the Navigation drop-down box and click Go.
If you have already logged in to one of the applications that display in the Navigation drop-down box (not Cisco Unified Communications Operating System Administration or Disaster Recovery System), you can access Cisco Unity Connection Serviceability without logging in. From the Navigation drop-down box, click Cisco Unity Connection Serviceability and click Go.
Additional Information
See the "Where to Find More Information" section.
Using Hypertext Transfer Protocol over Secure Sockets Layer (HTTPS)
This section contains information on the following topics:
•HTTPS Overview for Internet Explorer
•Saving the Certificate to the Trusted Folder in Internet Explorer
•Saving the Certificate to the Trusted Folder in Netscape
Hypertext Transfer Protocol over Secure Sockets Layer (SSL), which secures communication between the browser client and the Tomcat web server, uses a certificate and a public key to encrypt the data that is transferred over the internet. HTTPS, which ensures the identity of the server, supports applications, such as Cisco Unity Connection Serviceability. HTTPS also ensures that the user login password transports securely via the web.
HTTPS Overview for Internet Explorer
The first time that you (or a user) accesses Cisco Unity Connection Serviceability, a Security Alert dialog box asks whether you trust the server. When the dialog box appears, you must perform one of the following tasks:
•By clicking Yes, you choose to trust the certificate for the current web session only. If you trust the certificate for the current session only, the Security Alert dialog box displays each time that you access the application: that is, until you install the certificate in the trusted folder.
•By clicking View Certificate > Install Certificate, you intend to perform certificate installation tasks, so you always trust the certificate. If you install the certificate in the trusted folder, the Security Alert dialog box does not appear each time that you access the web application.
•By clicking No, you cancel the action. No authentication occurs, and you cannot access the web application. To access the web application, you must click Yes or install the certificate through the View Certificate > Install Certificate options.
Note The system issues the certificate by using the host name. If you attempt to access a web application by using the IP address, the Security Alert dialog box appears, even though you installed the certificate on the client.
Additional Information
See the "Where to Find More Information" section.
Saving the Certificate to the Trusted Folder in Internet Explorer
To save the CA Root certificate in the trusted folder, so the Security Alert dialog box does not appear each time that you access the web application, do the following procedure.
To Save the Certificate to the Trusted Folder in Internet Explorer
Step 1 Browse to the application on the Tomcat web server.
Step 2 When the Security Alert dialog box appears, click View Certificate.
Step 3 In the Certificate pane, click Install Certificate.
Step 4 Click Next.
Step 5 Click the Place All Certificates in the Following Store radio button and click Browse.
Step 6 Browse to Trusted Root Certification Authorities.
Step 7 Click Next.
Step 8 Click Finish.
Step 9 To install the certificate, click Yes.
Step 10 When a message states that the import was successful, click OK.
Step 11 In the lower-right corner of the dialog box, click OK.
Step 12 To trust the certificate, so you do not receive the dialog box again, click Yes.
Additional Information
See the "Where to Find More Information" section.
Saving the Certificate to the Trusted Folder in Netscape
When you use HTTPS with Netscape, you can view the certificate credentials, trust the certificate for one session, trust the certificate until it expires, or not trust the certificate at all.
Note If you trust the certificate for one session only, you must repeat this procedure each time that you access the HTTPS-supported application. If you do not trust the certificate, you cannot access the application.
Do the following procedure to save the certificate to the trusted folder.
To Save the Certificate to the Trusted Folder in Netscape
Step 1 Browse to the application, for example, Cisco Unity Connection Serviceability, by using Netscape.
The certificate authority dialog box appears.
Step 2 Click one of the following radio buttons:
•Accept This Certificate for This Session
•Do Not Accept This Certificate and Do Not Connect
•Accept This Certificate Forever (Until It Expires)
Note If you click Do Not Accept, the application will not appear.
To view the certificate credentials before you continue, click Examine Certificate. Review the credentials and click Close.
Step 3 Click OK.
The Security Warning dialog box appears.
Step 4 Click OK.
Additional Information
See the "Where to Find More Information" section.
Using the Cisco Unity Connection Serviceability Interface
In addition to troubleshooting, generating reports, and doing service-related tasks in Cisco Unity Connection Serviceability, you can perform the following tasks:
•To display documentation for a single window, click Help > This Page in Cisco Unity Connection Serviceability.
•To display a list of documents that are available with this release of Cisco Unity Connection (or to access the Help index), click Help > Contents in Cisco Unity Connection Serviceability.
•To verify the version of Cisco Unity Connection Serviceability that runs on the server, click Help > About or click the About link in the upper-right corner of the window.
•To go directly to the home page in Cisco Unity Connection Serviceability from a configuration window, click Cisco Unity Connection Serviceability from the Navigation drop-down box.
•To access Cisco Unity Connection Administration or other applications, click the applicable application from the Navigation drop-down box and click Go.
•To log out of Cisco Unity Connection Serviceability, click the Logout link in the upper-right corner of the window.
•On each Cisco Unity Connection Serviceability configuration page, configuration icons appear that correspond to the configuration buttons at the bottom of the page. For example, you can click either the Save icon or the Save button to complete the task.
Note Cisco Unity Connection Serviceability does not support the buttons in your browser. Do not use the browser buttons, for example, the Back button, when you perform configuration tasks.
Additional Information
See the "Where to Find More Information" section.
Using Accessibility Features
Cisco Unity Connection Serviceability provides functionality for users that allows them to access buttons on the window without using a mouse. These navigation shortcuts assist visually impaired or blind attendants to use the application.
Use Table 1-1 as a guide for navigating the interface by using keyboard shortcuts.
Table 1-1 Navigation Shortcuts for Cisco Unity Connection Serviceability
Keystroke
|
Action
|
Alt
|
Moves focus to the browser menu bar.
|
Enter
|
Chooses the item with focus (menu option, button, and so on).
|
Alt, arrow keys
|
Moves between browser menus.
|
Spacebar
|
Toggles control; for example, checks and unchecks a check box.
|
Tab
|
Moves focus to the next item in the tab order or to next control group.
|
Shift+Tab
|
Moves focus to the previous item or group in the tab order.
|
Arrow keys
|
Moves among controls within a group.
|
Home
|
Moves to the top of the window if more than one screenful of information exists. Also, moves to the beginning of a line of user-entered text.
|
End
|
Moves to the end of a line of user-entered text.
Moves to the bottom of the window if more than one screenful of information exists.
|
Page Up
|
Scrolls up one screen.
|
Page Down
|
Scrolls down one screen.
|
Additional Information
See the "Where to Find More Information" section.
Where to Find More Information
•Understanding Cisco Unity Connection Serviceability
•Accessing Cisco Unity Connection Serviceability
•Using Hypertext Transfer Protocol over Secure Sockets Layer (HTTPS)
•Using the Cisco Unity Connection Serviceability Interface
•Using Accessibility Features
•Real-Time Monitoring Tool Administration Guide for Cisco Unity Connection
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