Unified Contact Center Express 备份问题

Introduction

使用Cisco Unified Contact Center Express 7.0(1)，棒备份发生故障，并且此错误信息收到：

com.cisco.archive.impl.ArchiveFailureException: Unable to contact Call Manager. 
Please make sure that the Call Manager is running and connected to the network.

本文描述如何故障排除此问题。

Prerequisites

Requirements

There are no specific requirements for this document.

Components Used

本文的信息根据Cisco Unified Contact Center Express 7.0(1)。

The information in this document was created from the devices in a specific lab environment.All of the devices used in this document started with a cleared (default) configuration.If your network is live, make sure that you understand the potential impact of any command.

Conventions

Refer to Cisco Technical Tips Conventions for more information on document conventions.

问题

使用Cisco Unified Contact Center Express 7.0(1)，棒备份发生故障，并且此错误信息收到：

Backup Message=FailureResponse id=95,
archiveId=CRS_1257440808146_, errorCode=NETWORK_CONNECTION_ERROR, statusMessage=Unable to
contact Call Manager. Please make sure that the Call Manager is running and connected to
the network com.cisco.database.bar.component.DBArchiveComponent; nested exception is: 
	com.cisco.archive.ArchiveException: Failed to process request; nested exception is: 
	com.cisco.database.bar.DBBarException: Database backup failed; nested exception is: 
	com.cisco.database.bar.DBBarException: Database backup failed; nested exception is: 
	com.cisco.database.util.DBException: BACKUP DATABASE  craDistribution TO
DISK='C:\DOCUME~1\CRSADM~1\LOCALS~1\Temp\CRS_1257440808146_56906\com.cisco.database.bar.co
mponent.DBArchiveComponent56909\craDistribution.dmp' WITH SKIP FAILED; nested exception
is: 
	java.sql.SQLException: Could not locate entry in sysdatabases for database
'craDistribution'. No entry found with that name. Make sure that the name is entered
correctly., SQLException Details: 
[SQLException] (ErrorMsg=Could not locate entry in sysdatabases for database
'craDistribution'. No entry found with that name. Make sure that the name is entered
correctly. SQLState=08004, SQLErr#=911)
	 [Nested SQLException](ErrorMsg=BACKUP DATABASE is terminating abnormally.
SQLState=S1000, SQLErr#=3013)java.sql.SQLException: Could not locate entry in sysdatabases
for database 'craDistribution'. No entry found with that name. Make sure that the name is
entered correctly.

解决方案

完成这些步骤以解决问题：

1. 从Windows服务终止CRS节点管理器。

2. 去Start > Programs > Micorsoft SQL server >查询分析器。

3. 在连接到SQL server对话框，请输入这些设置：

   • 在SQL Server字段，请输入Cisco CRS服务器的名字， Servername \ CRSSQL。

   • 下面请连接使用，选择Windows认证。

4. 单击 Ok。

   SQL Query Analyzer窗口打开。在屏幕的顶部中部，您有中的选项不同的数据库，例如db_cra， db_reporitory， FCRasSvr。

5. 检查craDistribution数据库是否存在。(craDistribution数据库不可能存在)。

6. 执行在SQL Query Analyzer窗口的此查询：

   use db_cra;
   
   exec craAddLocalDistributor '1'
   
   GO
   
   use db_cra_repository;
   
   exec craAddLocalDistributor '1'
   
   GO
   
   use FCRasSvr;
   
   exec craAddLocalDistributor '1'
   
   GO

   Note: 需要能将被创建的craDistribution数据库的少量分钟。

7. 刷新在企业管理器的数据库在CRS SQL server。

8. 从维护性， enable (event)这些服务：

   • Cisco桌面LDAP监控程序服务

   • Cisco桌面同步服务

9. 一旦看到craDistribution数据库，请重新启动从Windows服务的CRS节点管理器。

在您完成这些步骤后，您应该能继续进行备份。

已知问题

这是相似的已知问题：

• CSCse15624 (仅限注册用户) —在贮藏库层的ArrayIndexOutOfBoundsException

• CSCtb16475 (仅限注册用户) —请卸载SR4修造19，备份不工作(BarsCLIi失踪)

• CSCsy04635 (仅限注册用户) —备份失效与ARCHIVE_CREATION_ERROR

• CSCtj11587 (仅限注册用户) — UCCX 8数据库实例总是使用小写字母

问题

UCCX备份失效与此错误信息：出故障的更新：无法访问SFTP的服务器或太慢SFTP的服务器以至于不能回应。请确定登录证件和路径是正确的。

解决方案

此问题出现，当为备份定义的路径是别的除斜线之外(\)，在许多情况下是根目录。保证您输入备份和的\。路径

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