思科的Hyperflex收集的技术支持文件

简介

本文描述如何从Hyperflex UI和CLI收集tech-support文件。当您与Cisco TAC联系时， tech-support文件是关键帮助确定什么问题是。

先决条件

要求

本文档没有任何特定的要求。

使用的组件

本文没有限制对特定的硬件和软件版本。

指南

vCenter网络客户端方法

Hyperflex集群UI方法(前版本2.5)

要访问此UI，请导航对https:// {stctlvm mgmt ip} /ui 

stctlvm =存储设备控制器VM

Hyperflex集群UI方法(版本2.5和以上)

要访问此UI，请导航对https:// {stctlvm mgmt ip}

stctlvm =存储设备控制器VM

Hyperflex团星CLI方法

 一旦登陆到有SSH客户端的一个存储设备控制器，您可以运行给的命令生成tech-support文件。以后它可以复制与SFTP客户端。

root@SpringpathController0FDF9RNMJK:~# storfs-support
2017-04-28 05:24:18,505 - Storfs-Support - INFO -
2017-04-28 05:24:18,505 - Storfs-Support - INFO -
2017-04-28 05:24:18,505 - Storfs-Support - INFO - Initiating support generation...
2017-04-28 05:24:18,506 - Storfs-Support - INFO -
2017-04-28 05:24:18,506 - Storfs-Support - INFO -
2017-04-28 05:24:18,506 - Storfs-Support - INFO - Generating support archive. This may take some time...
2017-04-28 05:24:18,506 - Storfs-Support - INFO -
2017-04-28 05:24:18,506 - Storfs-Support - INFO -
2017-04-28 05:24:18,507 - Storfs-Support - INFO - STORFS_RUNTIMEDIR:             /tmp
2017-04-28 05:24:18,507 - Storfs-Support - INFO - STORFS_SOURCEDIR:
2017-04-28 05:24:18,507 - Storfs-Support - INFO - STORFS_SUPPORT_TARGETDIR:      /var/support
2017-04-28 05:24:18,507 - Storfs-Support - INFO - STORFS_INSTALLDIR:             /opt/springpath/storfs-support
2017-04-28 05:24:18,507 - Storfs-Support - INFO - STORFS_LOGDIR:                 /var/log
2017-04-28 05:24:18,507 - Storfs-Support - INFO - STORFS_ASUPDIR:                /var/log/asup
2017-04-28 05:24:18,507 - Storfs-Support - INFO - STORFS_COREDIR:                /var/core
2017-04-28 05:24:18,507 - Storfs-Support - INFO - STORFS_TOOLSDIR:               /opt/springpath/storfs-support
2017-04-28 05:24:18,507 - Storfs-Support - INFO - STORFS_BUILDDIR:
2017-04-28 05:24:18,507 - Storfs-Support - INFO - STORFS_TOOLSEXEDIR:            /opt/springpath/storfs-core

此CLI移动，直到所有文件被搜集，

当tech-support套件finshed时， CLI显示输出类似以下：

2017-04-28 05:31:57,692 - Storfs-Support - INFO - Support archive generated at: /var/support/storfs-support_2017-04-28--05-24-18_SpringpathController0FDF9RNMJK.tar.gz
2017-04-28 05:31:57,692 - Storfs-Support - INFO - Removing directory...         /var/support/cmds_output
2017-04-28 05:31:57,694 - Storfs-Support - INFO -
2017-04-28 05:31:57,694 - Storfs-Support - INFO -
2017-04-28 05:31:57,694 - Storfs-Support - INFO - Adding file...                /var/support/storfs_support-20170428-052418.out
2017-04-28 05:31:57,698 - Storfs-Support - INFO - Removing file...              /var/support/storfs_support-20170428-052418.out
root@SpringpathController0FDF9RNMJK:~#

支持套件保存对/var/support。

root@SpringpathController0FDF9RNMJK:~# ls -lh /var/support
total 398M
drwxrwxrwx+ 3 root root 4.0K Apr 28 05:19 asup
-rw-rw-rw-  1 root root 398M Apr 28 05:31 storfs-support_2017-04-28--05-24-18_SpringpathController0FDF9RNMJK.tar.gz
root@SpringpathController0FDF9RNMJK:~#

注意：使用CLI方法，局部存储器控制器的仅一个套件，生成。如果环境日志要求，这在各自的存储设备控制器必须手工运行。

这些也是使用的其它选项联机用storfs支持命令： 

storfs-support --perf
storfs-support --extended

--穿孔机

收集环境的性能数据。

--延长

它包含在支持套件的/var/core目录查找的内核文件。

Hyperflex平台安装程序UI方法

要访问此UI，请导航对https:// {HX安装程序ip}

登陆与凭证：

用户名：根

密码：Cisco123

Hyperflex平台安装程序CLI方法

一旦登陆到平台安装程序与有SSH客户端的或通过控制台，您可以运行给的命令生成tech-support文件。以后它可以复制与SFTP客户端。

root@Cisco-HX-Data-Platform-Installer:/var/support# deployment-support
/var/support
2012-12-07 19:59:52,857 - Storfs-Support - INFO -
2012-12-07 19:59:52,858 - Storfs-Support - INFO -
2012-12-07 19:59:52,858 - Storfs-Support - INFO - Initiating support generation...
2012-12-07 19:59:52,860 - Storfs-Support - INFO -
2012-12-07 19:59:52,860 - Storfs-Support - INFO -
2012-12-07 19:59:52,860 - Storfs-Support - INFO - Generating support archive. This may take some time...
2012-12-07 19:59:52,860 - Storfs-Support - INFO -
2012-12-07 19:59:52,860 - Storfs-Support - INFO -
2012-12-07 19:59:52,860 - Storfs-Support - INFO - STORFS_RUNTIMEDIR:             /tmp
2012-12-07 19:59:52,860 - Storfs-Support - INFO - STORFS_SOURCEDIR:
2012-12-07 19:59:52,860 - Storfs-Support - INFO - STORFS_SUPPORT_TARGETDIR:      /var/support
2012-12-07 19:59:52,860 - Storfs-Support - INFO - STORFS_INSTALLDIR:             /opt/springpath/storfs-support
2012-12-07 19:59:52,860 - Storfs-Support - INFO - STORFS_LOGDIR:                 /var/log
2012-12-07 19:59:52,860 - Storfs-Support - INFO - STORFS_ASUPDIR:                /var/log/asup
2012-12-07 19:59:52,861 - Storfs-Support - INFO - STORFS_COREDIR:                /var/core

此CLI移动，直到所有文件被搜集，

当tech-support套件finshed时， CLI显示输出类似以下：

2012-12-07 19:59:52,994 - Storfs-Support - INFO - Support archive generated at: /var/support/storfs-support_2012-12-07--19-59-52_Cisco-HX-Data-Platform-Installer.tar.gz
2012-12-07 19:59:52,994 - Storfs-Support - INFO - Removing directory...         /var/support/cmds_output
2012-12-07 19:59:52,994 - Storfs-Support - INFO -
2012-12-07 19:59:52,994 - Storfs-Support - INFO -
2012-12-07 19:59:52,995 - Storfs-Support - INFO - Adding file...                /var/support/storfs_support-20121207-195952.out
2012-12-07 19:59:52,996 - Storfs-Support - INFO - Removing file...              /var/support/storfs_support-20121207-195952.out
root@Cisco-HX-Data-Platform-Installer:/var/support#

支持套件保存对/var/support。

root@Cisco-HX-Data-Platform-Installer:~# ls -lh /var/support/
total 204K
-rw-rw-rw- 1 root root 203K Dec 7 19:59 storfs-support_2012-12-07--19-59-52_Cisco-HX-Data-Platform-Installer.tar.gz
root@Cisco-HX-Data-Platform-Installer:~#

VMware ESXi日志

要收集VMware ESXi涉及日志，参考VMware知识库acticles ：

通过GUI客户端：https://kb.vmware.com/kb/653

通过CLI会话：https://kb.vmware.com/kb/1010705