收集Cisco的Hyperflex技术支持文件

Introduction

本文描述如何从Hyperflex UI和CLI收集tech-support文件。当您与Cisco TAC联系时， tech-support文件是重要帮助确定什么问题是。

Prerequisites

Requirements

There are no specific requirements for this document.

Components Used

本文不限于特定的硬件和软件版本。

Contents

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HyperFlex数据平台支持套件：vCenter网络客户端方法

HyperFlex数据平台支持套件：Hyperflex簇UI方法(前版本2.5)

要访问此UI，请连接对https:// {stctlvm mgmt ip} /ui 

stctlvm =存贮控制器VM

HyperFlex数据平台支持套件：Hyperflex簇UI方法(版本2.5和以上)

要访问此UI，请连接对https:// {stctlvm mgmt ip}

stctlvm =存贮控制器VM

HyperFlex数据平台支持套件：Hyperflex簇CLI方法

 一旦登陆到有SSH客户端的存贮控制器，您可以运行特定命令生成tech-support文件。它可以以后复制与SFTP客户端。

root@SpringpathController0FDF9RNMJK:~# storfs-support
2017-04-28 05:24:18,505 - Storfs-Support - INFO -
2017-04-28 05:24:18,505 - Storfs-Support - INFO -
2017-04-28 05:24:18,505 - Storfs-Support - INFO - Initiating support generation...
2017-04-28 05:24:18,506 - Storfs-Support - INFO -
2017-04-28 05:24:18,506 - Storfs-Support - INFO -
2017-04-28 05:24:18,506 - Storfs-Support - INFO - Generating support archive. This may take some time...
2017-04-28 05:24:18,506 - Storfs-Support - INFO -
2017-04-28 05:24:18,506 - Storfs-Support - INFO -
2017-04-28 05:24:18,507 - Storfs-Support - INFO - STORFS_RUNTIMEDIR:             /tmp
2017-04-28 05:24:18,507 - Storfs-Support - INFO - STORFS_SOURCEDIR:
2017-04-28 05:24:18,507 - Storfs-Support - INFO - STORFS_SUPPORT_TARGETDIR:      /var/support
2017-04-28 05:24:18,507 - Storfs-Support - INFO - STORFS_INSTALLDIR:             /opt/springpath/storfs-support
2017-04-28 05:24:18,507 - Storfs-Support - INFO - STORFS_LOGDIR:                 /var/log
2017-04-28 05:24:18,507 - Storfs-Support - INFO - STORFS_ASUPDIR:                /var/log/asup
2017-04-28 05:24:18,507 - Storfs-Support - INFO - STORFS_COREDIR:                /var/core
2017-04-28 05:24:18,507 - Storfs-Support - INFO - STORFS_TOOLSDIR:               /opt/springpath/storfs-support
2017-04-28 05:24:18,507 - Storfs-Support - INFO - STORFS_BUILDDIR:
2017-04-28 05:24:18,507 - Storfs-Support - INFO - STORFS_TOOLSEXEDIR:            /opt/springpath/storfs-core

此直到所有文件的CLI移动被采集，

当tech-support套件finshed时， CLI显示输出类似以下：

2017-04-28 05:31:57,692 - Storfs-Support - INFO - Support archive generated at: /var/support/storfs-support_2017-04-28--05-24-18_SpringpathController0FDF9RNMJK.tar.gz
2017-04-28 05:31:57,692 - Storfs-Support - INFO - Removing directory...         /var/support/cmds_output
2017-04-28 05:31:57,694 - Storfs-Support - INFO -
2017-04-28 05:31:57,694 - Storfs-Support - INFO -
2017-04-28 05:31:57,694 - Storfs-Support - INFO - Adding file...                /var/support/storfs_support-20170428-052418.out
2017-04-28 05:31:57,698 - Storfs-Support - INFO - Removing file...              /var/support/storfs_support-20170428-052418.out
root@SpringpathController0FDF9RNMJK:~#

支持套件被保存对/var/support。

root@SpringpathController0FDF9RNMJK:~# ls -lh /var/support
total 398M
drwxrwxrwx+ 3 root root 4.0K Apr 28 05:19 asup
-rw-rw-rw-  1 root root 398M Apr 28 05:31 storfs-support_2017-04-28--05-24-18_SpringpathController0FDF9RNMJK.tar.gz
root@SpringpathController0FDF9RNMJK:~#

Note:使用CLI方法，局部存储器控制器的仅一个套件，生成。如果需要环境日志，这在各自的存贮控制器必须手工运行。

这些也是可用的其它选项用storfs技术支持命令使用： 

storfs-support --perf
storfs-support --extended

--穿孔机

收集环境的性能数据。

--延长

它包含位于在支持套件的/var/core目录的内核文件。

获取Hyperflex安装程序日志：Hyperflex平台安装程序UI方法

要访问此UI，请连接对https:// {HX安装程序ip}

登陆与证件：

用户名：根

密码：Cisco123

获取Hyperflex安装程序日志：Hyperflex平台安装程序CLI方法

一旦登陆到平台安装程序与有SSH客户端的或通过控制台，您可以运行特定命令生成tech-support文件。它可以以后复制与SFTP客户端。

root@Cisco-HX-Data-Platform-Installer:/var/support# deployment-support
/var/support
2012-12-07 19:59:52,857 - Storfs-Support - INFO -
2012-12-07 19:59:52,858 - Storfs-Support - INFO -
2012-12-07 19:59:52,858 - Storfs-Support - INFO - Initiating support generation...
2012-12-07 19:59:52,860 - Storfs-Support - INFO -
2012-12-07 19:59:52,860 - Storfs-Support - INFO -
2012-12-07 19:59:52,860 - Storfs-Support - INFO - Generating support archive. This may take some time...
2012-12-07 19:59:52,860 - Storfs-Support - INFO -
2012-12-07 19:59:52,860 - Storfs-Support - INFO -
2012-12-07 19:59:52,860 - Storfs-Support - INFO - STORFS_RUNTIMEDIR:             /tmp
2012-12-07 19:59:52,860 - Storfs-Support - INFO - STORFS_SOURCEDIR:
2012-12-07 19:59:52,860 - Storfs-Support - INFO - STORFS_SUPPORT_TARGETDIR:      /var/support
2012-12-07 19:59:52,860 - Storfs-Support - INFO - STORFS_INSTALLDIR:             /opt/springpath/storfs-support
2012-12-07 19:59:52,860 - Storfs-Support - INFO - STORFS_LOGDIR:                 /var/log
2012-12-07 19:59:52,860 - Storfs-Support - INFO - STORFS_ASUPDIR:                /var/log/asup
2012-12-07 19:59:52,861 - Storfs-Support - INFO - STORFS_COREDIR:                /var/core

此直到所有文件的CLI移动被采集，

当tech-support套件finshed时， CLI显示输出类似以下：

2012-12-07 19:59:52,994 - Storfs-Support - INFO - Support archive generated at: /var/support/storfs-support_2012-12-07--19-59-52_Cisco-HX-Data-Platform-Installer.tar.gz
2012-12-07 19:59:52,994 - Storfs-Support - INFO - Removing directory...         /var/support/cmds_output
2012-12-07 19:59:52,994 - Storfs-Support - INFO -
2012-12-07 19:59:52,994 - Storfs-Support - INFO -
2012-12-07 19:59:52,995 - Storfs-Support - INFO - Adding file...                /var/support/storfs_support-20121207-195952.out
2012-12-07 19:59:52,996 - Storfs-Support - INFO - Removing file...              /var/support/storfs_support-20121207-195952.out
root@Cisco-HX-Data-Platform-Installer:/var/support#

支持套件被保存对/var/support。

root@Cisco-HX-Data-Platform-Installer:~# ls -lh /var/support/
total 204K
-rw-rw-rw- 1 root root 203K Dec 7 19:59 storfs-support_2012-12-07--19-59-52_Cisco-HX-Data-Platform-Installer.tar.gz
root@Cisco-HX-Data-Platform-Installer:~#

获取VMware ESXi日志

要收集VMware ESXi涉及日志，参考VMware知识库acticles ：

通过GUI客户端：https://kb.vmware.com/kb/653

通过CLI会话：https://kb.vmware.com/kb/1010705

获取VMware vCenter日志

充分的套件：https://kb.vmware.com/s/article/2032892

处女座日志：https://docs.vmware.com/en/VMware-vSphere/6.5/com.vmware.vsphere.monitoring.doc/GUID-7E10C58F-16EA-44AB-8AA0-8D4A66399879.html

EAM日志：https://kb.vmware.com/s/article/2110014