本文描述统一的Contact Center Express的(UCCX)最佳实践，当UCCX配置时计算机电话集成(CTI)路由点和CTI端口。
可适用对UCCX 10.x所有版本， 11.x
Cisco Unified通信管理器(CUCM) 11.x、10.x和9.x版本。
This document is not restricted to specific software and hardware versions.
The information in this document was created from the devices in a specific lab environment.All of the devices used in this document started with a cleared (default) configuration.If your network is live, make sure that you understand the potential impact of any command.