思科统一联络中心管理门户

产品手册和产品信息

产品手册

• Cisco Unified Contact Center Management Portal Data Sheet 11-Aug-2014

安全公告

安全公告、响应和通知

• Cisco Unified Contact Center Management Portal Stored Cross-Site Scripting Vulnerability 06-Nov-2024
• Cisco Unified Contact Center Management Portal Reflected Cross-Site Scripting Vulnerability 16-Oct-2024
• Cisco Unified Contact Center Management Portal and Unified Contact Center Domain Manager Privilege Escalation Vulnerability 12-Jan-2022

问题信息通告（Field Notice）

• Field Notice: FN74341 - Cisco Unified Contact Center: Domain Change May Disrupt Digital Channel Interactions - Workaround Provided 02-Feb-2026

版本和兼容性

版本说明

• 思科统一联系中心管理门户 9.1(1)

  • Release Notes for Cisco Unified Contact Center Management Portal Release 9.1(1) 28-Aug-2013 (PDF - 160 KB)

参考

技术参考

• Cisco Unified Contact Center Management Portal 12.6(1)

  • Web Services Reference for Cisco Unified Contact Center Management Portal, Release 12.6(1) 12-May-2021 (PDF - 2 MB)

• Cisco Unified Contact Center Management Portal 12.5(1)

  • Web Services Reference for Cisco Unified Contact Center Management Portal, Release 12.5(1) 22-Jan-2020 (PDF - 2 MB)

• 思科统一联系中心管理门户 12.0(1)

  • Web Services Reference for Cisco Unified Contact Center Management Portal, Release 12.0(1) 10-Jan-2019 (PDF - 2 MB)

许可信息

• 思科统一联系中心管理门户 12.0(1)

  • Open Source Used In Cisco Unified Contact Center Enterprise Solutions 12.0(1) 11-Jan-2019 (PDF - 26 MB)
  • Open Source Used In Cisco CTI Object Server for Contact Center Enterprise Solutions 12.0(1) 07-Jan-2019 (PDF - 1 MB)

• 思科统一联系中心管理门户 9.1(1)

  • Open Source Used in Cisco Unified Contact Center Management Portal, Release 9.1(1) 04-Jun-2013 (PDF - 926 KB)

安装和升级

安装和升级指南

• Cisco Unified Contact Center Management Portal 15.0(1)

  • Installation and Configuration Guide for Cisco Unified Contact Center Management Portal, Release 15.0(1) 06-May-2025 (PDF - 1 MB)

• Cisco Unified Contact Center Management Portal 12.6(1)

  • Installation and Configuration Guide for Cisco Unified Contact Center Management Portal, Release 12.6(1) 27-Feb-2025 (PDF - 1 MB)
  • System Requirements for Enterprise Chat and Email, Release 12.6(1) (For UCCE and PCCE) 13-Mar-2024 (PDF - 393 KB)

• Cisco Unified Contact Center Management Portal 12.5(1)

  • Installation and Configuration Guide for Cisco Unified Contact Center Management Portal, Release 12.5(1) 05-Jan-2023 (PDF - 1 MB)
  • Pre-installation Planning Guide for Cisco Unified Intelligent Contact Management, Release 12.5(1) 05-Feb-2020

• 思科统一联系中心管理门户 12.0(1)

  • Installation and Configuration Guide for Cisco Unified Contact Center Management Portal, Release 12.0(1) 05-Jan-2023 (PDF - 1 MB)

• 思科统一联系中心管理门户 9.1(1)

  • Installation Guide for Cisco Unified Contact Center Management Portal, Release 9.1 17-Mar-2014 (PDF - 2 MB)

配置

配置示例和技术说明

• 在CCMP中配置Supervisor Active Directory集成 23-Nov-2020

维护和运行

最终用户指南

• Cisco Unified Contact Center Management Portal 15.0(1)

  • Security Guide for Cisco Unified Contact Center Management Portal, Release 15.0(1) 06-May-2025 (PDF - 877 KB)
  • Integrated Configuration Environment (ICE) for Cisco Unified Contact Center Management Portal, Release 15.0(1) 06-May-2025 (PDF - 2 MB)
  • User Guide for Cisco Unified Contact Center Management Portal, Release 15.0(1) 06-May-2025 (PDF - 2 MB)

• Cisco Unified Contact Center Management Portal 12.6(1)

  • Security Guide for Cisco Unified Contact Center Management Portal, Release 12.6(1) 12-May-2021 (PDF - 958 KB)
  • User Guide for Cisco Unified Contact Center Management Portal, Release 12.6(1) 12-May-2021 (PDF - 2 MB)
  • Integrated Configuration Environment (ICE) for Cisco Unified Contact Center Management Portal, Release 12.6(1) 12-May-2021 (PDF - 2 MB)

• Cisco Unified Contact Center Management Portal 12.5(1)

  • Security Guide for Cisco Unified Contact Center Management Portal, Release 12.5(1) 22-Jan-2020 (PDF - 961 KB)
  • User Guide for Cisco Unified Contact Center Management Portal, Release 12.5(1) 22-Jan-2020 (PDF - 2 MB)
  • Integrated Configuration Environment (ICE) for Cisco Unified Contact Center Management Portal, Release 12.5(1) 22-Jan-2020 (PDF - 3 MB)

• 思科统一联系中心管理门户 12.0(1)

  • Integrated Configuration Environment (ICE) for Cisco Unified Contact Center Management Portal, Release 12.0(1) 10-Jan-2019 (PDF - 3 MB)
  • Security Guide for Cisco Unified Contact Center Management Portal, Release 12.0(1) 07-Jan-2019 (PDF - 980 KB)
  • User Guide for Cisco Unified Contact Center Management Portal, Release 12.0(1) 07-Jan-2019 (PDF - 2 MB)

• 思科统一联系中心管理门户 9.1(1)

  • Security Guidelines for Cisco Unified Contact Center Management Portal, Release 9.1 19-Jun-2014 (PDF - 1011 KB)
  • User Guide for Cisco Unified Contact Center Management Portal, Release 9.1 24-Jul-2013 (PDF - 1 MB)

维护和操作指南

• Cisco Unified Contact Center Management Portal 15.0(1)

  • Administration Guide for Cisco Unified Contact Center Management Portal, Release 15.0(1) 06-May-2025 (PDF - 1022 KB)

• Cisco Unified Contact Center Management Portal 12.6(1)

  • Administration Guide for Cisco Unified Contact Center Management Portal, Release 12.6(1) 25-Jan-2023 (PDF - 1 MB)

• 思科统一联系中心管理门户 9.1(1)

  • Administration Guide for Cisco Unified Contact Center Management Portal 9.1 19-Jun-2014 (PDF - 1 MB)
  • Administration Manual for Cisco Unified Contact Center Management Portal, Release 9.0(1) 04-Mar-2014 (PDF - 1 MB)

故障排除

故障排除技术说明

• 在CCMP上重新初始化复制（订用） 14-Feb-2022
• 使用Precision队列排除部署中CCMP缓存重建缓慢故障 01-Feb-2021
• 通过文件夹和前缀规则简化资源选择 14-Jul-2020
• 统一通信(UC)、非UC和第三方虚拟机(VM)共存故障排除 19-May-2017
• CCMP Reskill尝试生成错误“Global Operation request failed: SEC_Provision_Route” 26-Oct-2016
• 排除Cisco Unified Contact Center Management Portal问题 07-Jan-2013

资料

宣传册

• Cisco Customer Contact Software Policy for Using Microsoft Security and Software Updates on Products Deployed on a Retail Installation of Windows Operating System 12-May-2022