CCMP Reskill尝试生成错误“发生故障的全局操作请求：SEC_Provision_Route”

Introduction

本文略述Cisco Unified Contact Center Management Portal的问题(CCMP) Supervisor用户无法执行reskill处理。

Prerequisites

明白CCMP的管理

Requirements

There are no specific requirements for this document.

问题

在升级从8.5的CCMP以后到10.5。由Supervisor的代理程序reskill使用在CCMP的技术组选项失效与以下错误…

错误研究指向以下CDETS和解决方法。

CSCup34703 -升级CCMP从8.5(4)到9.1(1)从reskilling终止用户

Symptom:
Error message seen when adding or removing the Agents from a SG. Error attached to the defect.

Conditions:
This is because there is a new link between the route and skillgroup which is now imported, used by the system to add functionality and enforced by security i.e. the user must have rights to browse routes that are linked to skill groups. This essentially means that they should be stored in the same folder as the skillgroup to ensure security is ok.

Error messages in the logs:
Specific Error:
2014-06-05 04:56:55,692 DEBUG 4224 Application.DataCommand Exception: LoadEntitiesCommand Exception: Exony.Security.ExonySecurityException
Message: Request for operation permission failed - Demand: Operation: SEC_LIST_DIMENSIONS, Path: /tenant1
Source: Exony
at Exony.Security.ExonyOperationPermission.Demand() in t:\Dev\Source\Reporting\D9_2_1\App\Exony\Security\ExonyOperationPermission.cs:line 132
at System.Security.PermissionSet.DemandNonCAS()
at Exony.Reporting.Application.Provisioning.LoadEntitiesCommand.ExecuteCommand() in t:\Dev\Source\Reporting\D9_2_1\App\Exony.Reporting.Application.Provisioning\LoadEntitiesCommand.cs:line 41
at Exony.Reporting.Application.DataCommand.ExecuteMethodWithRetries(DatabaseMethod method, Boolean allowTransaction, Exception& exception) in t:\Dev\Source\Reporting\D9_2_1\App\Exony.Reporting.Application\DataCommand.cs:line 860

Workaround:
We can run the following script on both DB servers to move the routes to the skillgroup folder
update r 
set r.FOLDER_ID = s.FOLDER_ID 
from VW_DIM_ROUTE_SKILLGROUP_MEMBER as rsm 
inner join TB_DIM_SKILLGROUP as s 
on rsm.PARENT_ITEM_BIZ_URN = s.ITEM_BIZ_URN 
inner join TB_DIM_ROUTE as r 
on rsm.CHILD_ITEM_BIZ_URN = r.ITEM_BIZ_URN
restart the app server

解决方法适用，但是以下错误仍然存在。

这时， CCMP否则适当地运作。

• 设置的处理成功。
• 从代理程序选项， reskill工作。
• 从技术组选项， reskill失效与错误上面，当曾经Supervisor证件时
• 从技术组选项， reskill成功，当曾经admin证件

错误信息仍然指向CSCup34703，除了没有特定在日志的期望的错误信息。

2014-06-05 04:56:55,692调试4224 Application.DataCommand例外：LoadEntitiesCommand例外：Exony.Security.ExonySecurityException
消息：要求出故障的操作权限-需求：操作：SEC_LIST_DIMENSIONS，路径：/tenant1
来源：Exony
在Exony.Security.ExonyOperationPermission.Demand()在t:\Dev\Source\Reporting\D9_2_1\App\Exony\Security\ExonyOperationPermission.cs:line 132
在System.Security.PermissionSet.DemandNonCAS()
在Exony.Reporting.Application.Provisioning.LoadEntitiesCommand.ExecuteCommand ()在t:\Dev\Source\Reporting\D9_2_1\App\Exony.Reporting.Application.Provisioning\LoadEntitiesCommand.cs:line 41
在Exony.Reporting.Application.DataCommand.ExecuteMethodWithRetries (DatabaseMethod方法、布尔型allowTransaction， Exception&例外)在t:\Dev\Source\Reporting\D9_2_1\App\Exony.Reporting.Application\DataCommand.cs:line 860

解决方案

问题是特定的对一定重置了在数据库的全局角色(DB)升级期间。 需要对“提供路由”在全局角色级别的enable (event)，因为路由能有会员到然后允许用户对reskill等，无需收到错误的技能。