Cisco Outbound Option

产品手册和产品信息

产品手册

• Cisco Outbound Option 12-Feb-2008

生命周期终止和销售终止通知

• End-of-Sale and End-of-Life Announcement for the Cisco Outbound Option for Avaya in Cisco Unified Intelligent Contact Management Enterprise and Hosted Releases 7.0, 7.1, 7.2 26-Mar-2008

安全公告

公告

• Cisco Response to UK Ofcom Regulations 2003 (including 2008 and 2010 revisions) Product Bulletin 25-Apr-2017

安全公告、响应和通知

• XSS and SQL Injection in Cisco CallManager/Unified Communications Manager Logon Page 10-Jul-2015

问题信息通告（Field Notice）

• Field Notice: FN - 63510 - Cisco Unified CCE Outbound Option: SIP Dialer Instability Due to Certain Gateway Messages - Patch Recommended 06-Apr-2012
• Field Notice: FN - 62853 - IP Contact Center (IPCC) Enterprise and Hosted Products Interactive Voice Response (IVR) Inbound and Outbound Call Problems 25-Jul-2007

安装和升级

安装和升级指南

• Outbound Option Guide for Cisco Unified Contact Center Enterprise & Hosted, Release 8.5(1) 24-Sep-2012 (PDF - 6 MB)
• Outbound Option Guide for Cisco Unified Contact Center Enterprise and Hosted, Release 7.5(1) 18-Jul-2012 (PDF - 6 MB)
• Outbound Option Setup and Configuration Guide for Cisco ICM/IPCC Enterprise & IPCC Hosted Editions, Release 7.2(1) 18-Jun-2007 (PDF - 2 MB)
• Outbound Option Setup and Configuration Guide for Cisco ICM/IPCC Enterprise & IPCC Hosted Editions, Release 7.0(0) 04-May-2007 (PDF - 1 MB)
• Outbound Option Setup and Configuration Guide for Cisco ICM/IPCC Enterprise & IPCC Hosted Editions, Release 7.1(1) 04-May-2007 (PDF - 3 MB)

配置

配置指南

• Outbound Option Setup and Configuration Guide for Cisco ICM/IPCC Enterprise & IPCC Hosted Editions, Release 7.2(1) 05-Nov-2008 (PDF - 3 MB)
• Outbound Option Setup and Configuration Guide for Cisco ICM/IPCC Enterprise & IPCC Hosted Editions, Release 7.2(2) (Updated, September 12) 09-Sep-2007 (PDF - 2 MB)

配置示例和技术说明

• 配置并且排除UCCE去话选项高可用性故障-快速参考 30-Jul-2019
• 配置PCCE去话选项-禁用回铃，当调用到SIP的代理程序 30-May-2017
• SIP Outbound Dialer使用一不同的呼叫方ID每活动配置示例 03-Oct-2013
• IPCC企业的IP 拨号故障 14-Jun-2005

维护和运行

最终用户指南

• 思科呼出选项 10.0(1)

  • Outbound Option Guide for Cisco Unified Contact Center Enterprise and Hosted Release 10.0(1) 11-Mar-2014
  • Outbound Option Guide for Cisco Unified Contact Center Enterprise and Hosted Release 9.0(1) 10-Mar-2014
• Outbound Option User Guide for Cisco ICM/IPCC Enterprise & IPCC Hosted Editions, Release 7.2(1) 11-Jun-2007 (PDF - 3 MB)
• Outbound Option User Guide for Cisco ICM/IPCC Enterprise & IPCC Hosted Editions, Release 7.0(0) 04-May-2007 (PDF - 2 MB)
• Outbound Option User Guide for Cisco ICM/IPCC Enterprise & IPCC Hosted Editions, Release 7.1(1) 04-May-2007 (PDF - 4 MB)

维护和操作技术说明

• 在IOS版本15.1(2)T的欺骗预防功能 29-Jul-2010

故障排除

Support FAQ

• UCCE FAQ ：一私有回拨，当用户不应答时，如何重新计划？ 14-Jun-2013

故障排除技术说明

• 思科呼出选项 9.0

  • UCCE SIP与特殊信息提示音的拨号程序工作情况 01-May-2014
• 排除outbound HA选项故障，当失效在日志记录器B是启用的 17-Jan-2018
• 设置和收集UCCE跟踪日志 03-Jan-2018
• SIP拨号程序和MR PIM重置与乙肝超时 09-Jul-2013
• UCCE Outbound Dialer失败与WinDump进程 08-Jul-2013
• UCCE SIP拨号程序无拨号音问题 06-Jun-2013
• 在IOS版本15.1(2)T的欺骗预防功能 29-Jul-2010
• 出站选项呼叫转移延迟故障排除 23-Jul-2008
• 出站选项：拨号不准时开始 29-May-2008
• 出站选项：确定编号是否出现于禁播电话列表 25-Sep-2007
• 当Cisco Outbound Option Dialer不拨号时的故障排除 31-Jul-2006