Cisco CCP(Customer Collaboration Platform)(이전의 SocialMiner)

데이터 시트 및 제품 정보

EoL (End-of-Life) 및 EoS (End-of-Sale) 알림

• English

  • End-of-Sale and End-of-Life Announcement for the Cisco SocialMiner 9.0(1) 31-Aug-2015
  • End-of-Sale and End-of-Life Announcement for the Cisco SocialMiner 8.5 11-Jan-2019

데이터 시트

• Cisco SocialMiner 11.6 Data Sheet 25-Aug-2017
• Cisco SocialMiner 11.5 Data Sheet 07-Jul-2017
• Cisco SocialMiner 11.0 Data Sheet 25-Aug-2015

보안 알림

보안 권고, 응답 및 알림

• Cisco Customer Collaboration Platform Information Disclosure Vulnerability 04-Jun-2025
• Cisco Unified Communications Products Command Injection Vulnerability 04-Jun-2025
• Cisco Unified Communications Products Privilege Escalation Vulnerability 21-May-2025
• Cisco SocialMiner Chat Feed Cross-Site Scripting Vulnerabilities 23-Jan-2019
• Multiple Vulnerabilities in OpenSSL Affecting Cisco Products: September 2016 02-Jan-2019
• Cisco SocialMiner Cross-Site Scripting Vulnerability 17-Oct-2018
• Cisco SocialMiner Notification System Denial of Service Vulnerability 16-May-2018
• Cisco SocialMiner XML External Entity Injection Vulnerability 06-Sep-2017
• Cisco SocialMiner Cross-Site Scripting Vulnerability 21-Jun-2017
• Apache Struts2 Jakarta Multipart Parser File Upload Code Execution Vulnerability Affecting Cisco Products 10-Mar-2017
• Multiple Vulnerabilities in OpenSSL Affecting Cisco Products: January and February 2017 30-Jan-2017
• Multiple Vulnerabilities in Network Time Protocol Daemon Affecting Cisco Products: November 2016 23-Nov-2016
• Multiple Vulnerabilities in OpenSSL Affecting Cisco Products: May 2016 04-May-2016
• Multiple Vulnerabilities in OpenSSL Affecting Cisco Products: March 2016 02-Mar-2016
• Vulnerability in GNU glibc Affecting Cisco Products: February 2016 18-Feb-2016

현장 알림

• Field Notice: FN - 72236 - Unified Contact Center Express (UCCX) Release 11.6.2 ES07 Is Not a Cumulative Release - Software Upgrade Recommended 22-Mar-2022
• Field Notice: FN - 70274 - Deprecate Facebook for Social Media in SocialMiner - Software Upgrade Recommended 30-Jun-2020
• Field Notice: FN - 70511 - Cisco Unified Collaboration Products with VOS (RHEL), Call Home Certificate Will Expire on 2020-02-07 - Workaround Provided 04-Feb-2020
• Field Notice: FN - 64244 - December 31, 2016 Leap Second Impact to Voice and Unified Communications Devices 11-Jan-2017
• Field Notice: FN - 63626 - SocialMiner Twitter Account Does Not Authorize - Software Upgrade Recommended 13-Mar-2013

릴리스 및 호환성

릴리스 정보

• Cisco SocialMiner 12.0(1)

  • Release Notes for Cisco Unified Contact Center Express Solution, Release 12.0(1) 11-Jan-2019

• Cisco SocialMiner 11.6(2)

  • Release Notes for Cisco Unified Contact Center Express Solution, Release 11.6(2) 08-Aug-2018

• Cisco SocialMiner 11.6(1)

  • Release Notes for Cisco Unified Contact Center Express Solution, Release 11.6(1) 24-Aug-2017

참조

라이선싱 정보

• Cisco SocialMiner 11.6(1)

  • Open Source Used In Cisco SocialMiner 11.6(1) 14-Aug-2017 (PDF - 11 MB)

문서 로드맵

• Cisco SocialMiner 12.0(1)

  • Cisco SocialMiner Documentation Guide, Release 12.0(1) 11-Jan-2019

• Cisco SocialMiner 11.6(1)

  • Cisco SocialMiner Documentation Guide, Release 11.6(1) 24-Aug-2017

• Cisco SocialMiner 10.6(1)

  • Cisco SocialMiner Documentation Guide Release 10.6(1) 05-Dec-2014

설계

설계 가이드

• Cisco SocialMiner 12.0(1)

  • Solution Design Guide for Cisco Unified Contact Center Express, Release 12.0(1) 11-Jan-2019

• Cisco SocialMiner 11.6(1)

  • Solution Design Guide for Cisco Unified Contact Center Express, Release 11.6(1) 24-Aug-2017

설치 및 업그레이드

설치 및 업그레이드 가이드

• Cisco SocialMiner 12.0(1)

  • Cisco SocialMiner Installation and Upgrade Guide Release 12.0(1) 15-Feb-2019

• Cisco SocialMiner 11.6(2)

  • Cisco SocialMiner Installation and Upgrade Guide Release 11.6(2) 25-Aug-2018

• Cisco SocialMiner 11.6(1)

  • Cisco SocialMiner Installation and Upgrade Guide Release 11.6(1) 24-Aug-2017

컨피그레이션

컨피그레이션 가이드

• Cisco SocialMiner 12.0(1)

  • Port Utilization Guide for Cisco Unified Contact Center Express Solution, Release 12.0(1) 11-Jan-2019
  • Port Utilization Guide for Cisco Unified Contact Center Solutions, Release 12.0(1) 11-Jan-2019

• Cisco SocialMiner 11.6(2)

  • Port Utilization Guide for Cisco Unified Contact Center Express Solution, Release 11.6(2) 08-Aug-2018

• Cisco SocialMiner 11.6(1)

  • Port Utilization Guide for Cisco Unified Contact Center Solutions, Release 11.6(1) 03-Aug-2020
  • Port Utilization Guide for Cisco Unified Contact Center Express Solution, Release 11.6(1) 24-Aug-2017

컨피그레이션 예시 및 기술 노트

• Cisco SocialMiner 11.6(1)

  • UCCX 11.6에서 SocialMiner와 Gmail 통합 24-Nov-2017
• Configure CCP (Formerly SocialMiner) with Active Directory 06-Oct-2020
• UCCX 솔루션의 ECDSA 인증서 이해 04-Apr-2017
• SocialMiner를 Cisco CUPS(Unified Presence Server)와 통합하여 WebChat용 IM 알림 전송 18-Mar-2016

유지 관리 및 운영

유지 관리 및 운영 기술 노트

• 날짜 필터를 사용하여 CCP(이전의 SocialMiner) 검색 30-Sep-2021

최종 사용자 가이드

• Cisco SocialMiner 11.6(2)

  • Cisco SocialMiner User Guide Release 11.6(2) 06-Aug-2018
  • Cisco SocialMiner User Guide Release 11.6(2) 23-Jul-2018

• Cisco SocialMiner 11.6(1)

  • Cisco SocialMiner User Guide Release 11.6(1) 30-Jul-2019

문제 해결

문제 해결 기술 노트

• Cisco SocialMiner 10.6(1)

  • UCCX에 대한 SHA-256 지원 20-Apr-2017
• CCE 솔루션의 VOS 서버에서 로그 다운로드 21-Feb-2025
• UCCE로 SocialMiner 에이전트 요청(콜백) 기능 트러블슈팅 17-Apr-2020
• UCCX 및 SocialMiner: 버블 채팅 및 채팅 후 평가 로그 분석 23-Jan-2019
• 다음 오류로 인해 새 Facebook 피드를 인증할 수 없습니다. "URL을 로드할 수 없음: 이 URL의 도메인이 앱의 도메인에 포함되지 않음" 25-Jul-2018
• Facebook Graph API 변경 사항(2018년 봄) 및 Cisco SocialMiner에 미치는 영향 17-Apr-2018
• Integrate UCCX with SocialMiner for Agent Email - Exchange Best Practices 12-Oct-2017
• Unsupported Configurations for UCCX and SocialMiner Integration for Non-Voice Features 30-Aug-2017
• SHA-256 Support for UCCX 20-Apr-2017