Cisco SocialMiner

データシートおよび製品情報

データ シート

• Cisco SocialMiner 11.6 Data Sheet 25-Aug-2017
• Cisco SocialMiner 11.5 Data Sheet 07-Jul-2017
• Cisco SocialMiner 9.0 Data Sheet 13-Jan-2016
• Cisco SocialMiner 11.0 Data Sheet 25-Aug-2015
• Cisco SocialMiner 10.0 Data Sheet 11-Aug-2014
• Cisco SocialMiner 10.5 Data Sheet 29-May-2014

販売/サポート終了のお知らせ

• English

  • End-of-Sale and End-of-Life Announcement for the Cisco SocialMiner 9.0(1) 31-Aug-2015
  • End-of-Sale and End-of-Life Announcement for the Cisco Unified Communications Software Subscription (UCSS) 16-Jul-2014
  • End-of-Sale and End-of-Life Announcement for the Cisco SocialMiner 8.5 11-Jan-2019

• French - Canadian

  • Annonce d’arrêt de commercialisation et de fin de vie de Cisco SocialMiner 9.0(1) 31-Aug-2015

セキュリティ通知

Field Notice

• Applicable to Multiple Releases

  • Field Notice: FN - 63980 - SocialMiner No Longer Works with Facebook API Version 1.0 04-May-2015
• Field Notice: FN - 70274 - Deprecate Facebook for Social Media in SocialMiner - Software Upgrade Recommended 30-Jun-2020
• Field Notice: FN - 70511 - Cisco Unified Collaboration Products with VOS (RHEL), Call Home Certificate Will Expire on 2020-02-07 - Workaround Provided 04-Feb-2020
• Field Notice: FN - 64244 - December 31, 2016 Leap Second Impact to Voice and Unified Communications Devices 11-Jan-2017

セキュリティ アドバイザリ / レスポンス / 通知

• Cisco SocialMiner Chat Feed Cross-Site Scripting Vulnerabilities 23-Jan-2019
• Cisco SocialMiner Cross-Site Scripting Vulnerability 17-Oct-2018
• Cisco SocialMiner Notification System Denial of Service Vulnerability 16-May-2018
• Cisco SocialMiner XML External Entity Injection Vulnerability 06-Sep-2017
• Cisco SocialMiner Cross-Site Scripting Vulnerability 21-Jun-2017
• Apache Struts2 Jakarta Multipart Parser File Upload Code Execution Vulnerability Affecting Cisco Products 10-Mar-2017
• Multiple Vulnerabilities in OpenSSL Affecting Cisco Products: January and February 2017 30-Jan-2017
• Multiple Vulnerabilities in Network Time Protocol Daemon Affecting Cisco Products: November 2016 23-Nov-2016
• Multiple Vulnerabilities in OpenSSL Affecting Cisco Products: September 2016 27-Sep-2016
• Multiple Vulnerabilities in OpenSSL Affecting Cisco Products: May 2016 04-May-2016
• Multiple Vulnerabilities in OpenSSL Affecting Cisco Products: March 2016 02-Mar-2016
• Vulnerability in GNU glibc Affecting Cisco Products: February 2016 18-Feb-2016
• Multiple Vulnerabilities in OpenSSL (December 2015) Affecting Cisco Products 04-Dec-2015
• Cisco SocialMiner WeChat Page Cross-Site Scripting Vulnerability 04-Nov-2015
• OpenSSL RSA Temporary Key Cryptographic Downgrade Vulnerability 08-Oct-2015

リリースと互換性

リリース ノート

• Cisco SocialMiner 12.0(1)

  • Release Notes for Cisco Unified Contact Center Express Solution, Release 12.0(1) 11-Jan-2019

• Cisco SocialMiner 11.6(2)

  • Cisco Unified Contact Center Express ソリューション リリース 11.6(2) のリリース ノート 08-Aug-2018
  • Release Notes for Cisco Unified Contact Center Express Solution, Release 11.6(2) 08-Aug-2018

• Cisco SocialMiner 11.6(1)

  • Release Notes for Cisco Unified Contact Center Express Solution, Release 11.6(1) 24-Aug-2017

• Cisco SocialMiner 11.5(1)

  • Release Notes for Unified Contact Center Express Solution, Release 11.5(1)SU1 31-Mar-2017

• Cisco SocialMiner 10.6(1)

  • Release Notes for Cisco SocialMiner Release 10.6(2) 23-May-2017
  • Release Notes for Cisco SocialMiner Release 10.6(1) 05-Dec-2014

• Cisco SocialMiner 10.5(1)

  • Cisco SocialMiner Release Notes, Release 10.5(1) 03-Jun-2014

• Cisco SocialMiner 10.0(1)

  • Cisco SocialMiner Release Notes, Release 10.0(1) 12-Dec-2013
• ReadMe for COP 901040 07-Aug-2013 (PDF - 393 KB)
• Read Me file for COP 901030 27-Feb-2013 (PDF - 396 KB)
• ReadMe file for COP 901020 29-Nov-2012 (PDF - 373 KB)
• Release Notes for Cisco Social Miner, Release 9.0(1) 11-Oct-2012 (PDF - 616 KB)
• Release Notes for Cisco SocialMiner, Release 8.5(5) 31-Jan-2012 (PDF - 150 KB)
• Release Notes for Cisco SocialMiner, Release 8.5(3) 26-Jan-2012 (PDF - 246 KB)
• Release Notes for Cisco SocialMiner, Release 8.5(4) 17-Oct-2011 (PDF - 568 KB)
• Release Notes for Cisco SocialMiner, Release 8.5(2) 10-Mar-2011 (PDF - 128 KB)
• Release Notes for Cisco SocialMiner, Release 8.5(1) 15-Dec-2010 (PDF - 116 KB)

リファレンス

ドキュメント ロードマップ

• Cisco SocialMiner 12.0(1)

  • Cisco SocialMiner Documentation Guide, Release 12.0(1) 11-Jan-2019

• Cisco SocialMiner 11.6(1)

  • Cisco SocialMiner Documentation Guide, Release 11.6(1) 24-Aug-2017

• Cisco SocialMiner 11.5(1)

  • Cisco SocialMiner Documentation Guide, Release 11.5(1) 10-Aug-2016

• Cisco SocialMiner 11.0(1)

  • Cisco SocialMiner Documentation Guide, Release 11.0(1) 27-Aug-2015

• Cisco SocialMiner 10.6(1)

  • Cisco SocialMiner Documentation Guide Release 10.6(1) 05-Dec-2014
• Cisco SocialMiner Documentation Guide 04-Jun-2012 (PDF - 587 KB)

ライセンス情報

• Cisco SocialMiner 11.6(1)

  • Open Source Used In Cisco SocialMiner 11.6(1) 14-Aug-2017 (PDF - 11 MB)

• Cisco SocialMiner 11.5(1)

  • Open Source Used in Cisco SocialMiner 11.5(1) 17-Aug-2016 (PDF - 8 MB)

• Cisco SocialMiner 11.0(1)

  • Open Source Software used in Cisco SocialMiner, Release 11.0(1) 07-Sep-2015 (PDF - 7 MB)

• Cisco SocialMiner 10.6(1)

  • Open Source Software used in Cisco SocialMiner, Release 10.6(1) 02-Dec-2014 (PDF - 5 MB)

• Cisco SocialMiner 10.5(1)

  • Open Source Software used in Cisco SocialMiner, Release 10.5(1) 05-Jun-2014 (PDF - 5 MB)
• Open Source Software used in Cisco SocialMiner, Release 10.0(1) 29-Sep-2013 (PDF - 5 MB)
• Open Source Software used in Cisco SocialMiner, Release 9.0.1.0.3 17-Jan-2013 (PDF - 1 MB)
• Open Source Software used in Cisco SocialMiner, Release 9.0.1.0.2 19-Nov-2012 (PDF - 1 MB)
• Open Source Software used in Cisco SocialMiner, Release 9.0(1) 14-Jun-2012 (PDF - 1 MB)
• Open Source Software used in Cisco SocialMiner, Release 8.5(5) 30-Jan-2012 (PDF - 1 MB)
• Open Source Software used in Cisco SocialMiner, Release 8.5(4) 17-Oct-2011 (PDF - 1 MB)
• Open Source Software used in Cisco SocialMiner, Release 8.5(3) 10-Jun-2011 (PDF - 1 MB)
• Open Source Software used in Cisco SocialMiner, Release 8.5(2) 03-Mar-2011 (PDF - 12 MB)
• Open Source Software used in Cisco SocialMiner, Release 8.5(1) 15-Dec-2010 (PDF - 9 MB)

デザイン

設計ガイド

• Cisco SocialMiner 12.0(1)

  • Solution Design Guide for Cisco Unified Contact Center Express, Release 12.0(1) 11-Jan-2019

• Cisco SocialMiner 11.6(1)

  • Solution Design Guide for Cisco Unified Contact Center Express, Release 11.6(1) 24-Aug-2017

• Cisco SocialMiner 11.5(1)

  • Solution Design Guide for Cisco Unified Contact Center Express, Release 11.5(1) 10-Aug-2016

インストールとアップグレード

インストールとアップグレード ガイド

• Cisco SocialMiner 12.0(1)

  • Cisco SocialMiner Installation and Upgrade Guide Release 12.0(1) 15-Feb-2019

• Cisco SocialMiner 11.6(2)

  • Cisco SocialMiner Installation and Upgrade Guide Release 11.6(2) 25-Aug-2018

• Cisco SocialMiner 11.6(1)

  • Cisco SocialMiner Installation and Upgrade Guide Release 11.6(1) 24-Aug-2017

• Cisco SocialMiner 11.5(1)

  • Cisco SocialMiner Installation and Upgrade Guide Release 11.5(1) 10-Aug-2016

• Cisco SocialMiner 11.0(1)

  • Cisco SocialMiner Installation and Upgrade Guide, Release 11.0(1) 06-Mar-2018

• Cisco SocialMiner 10.6(1)

  • Cisco SocialMiner Installation and Upgrade Guide, Release 10.6(2) 23-May-2017

設定

コンフィギュレーション ガイド

• Cisco SocialMiner 12.0(1)

  • Port Utilization Guide for Cisco Unified Contact Center Express Solution, Release 12.0(1) 11-Jan-2019
  • Port Utilization Guide for Cisco Unified Contact Center Solutions, Release 12.0(1) 12-Dec-2018

• Cisco SocialMiner 11.6(2)

  • Port Utilization Guide for Cisco Unified Contact Center Express Solution, Release 11.6(2) 08-Aug-2018

• Cisco SocialMiner 11.6(1)

  • Port Utilization Guide for Cisco Unified Contact Center Solutions, Release 11.6(1) 03-Aug-2020
  • Cisco Unified Contact Center Express ソリューション リリース 11.6(1) ポート使用状況ガイド 24-Aug-2017

• Cisco SocialMiner 11.5(1)

  • Cisco Unified Contact Center ソリューション リリース 11.5(1) ポート活用ガイド 17-Mar-2017
  • Port Utilization Guide for Cisco Unified Contact Center Express Solutions, Release 11.5(1) 10-Aug-2016

• Cisco SocialMiner 11.0(1)

  • Port Utilization Guide for Cisco Unified Contact Center Solutions, Release 11.0(1) 25-Jan-2016
  • Port Utilization Guide for Cisco Unified Contact Center Express Solutions, Release 11.0(1) 27-Aug-2015

設定例とテクニカルノーツ

• Cisco SocialMiner 11.6(1)

  • UCCX 11.6 の Gmail の SocialMiner の統合 24-Nov-2017
• Active Directoryを使用したCCP（旧SocialMiner）の設定 06-Oct-2020
• UCCX ソリューションの ECDSA 証明書について 04-Apr-2017
• WebChat のための IM 通知を送信 するために Cisco Unified Presence Server （CUPS）によって SocialMiner を統合 18-Mar-2016

維持および操作

エンドユーザ ガイド

• Cisco SocialMiner 11.6(2)

  • Cisco SocialMiner User Guide Release 11.6(2) 06-Aug-2018
  • Cisco SocialMiner User Guide Release 11.6(2) 23-Jul-2018

• Cisco SocialMiner 11.6(1)

  • Cisco SocialMiner User Guide Release 11.6(1) 30-Jul-2019

• Cisco SocialMiner 11.5(1)

  • Cisco SocialMiner User Guide for Cisco Unified Contact Center Enterprise Solution, Release 11.5(1) 10-Aug-2016
  • Cisco SocialMiner User Guide for Cisco Unified Contact Center Express Solution, Release 11.5(1) 10-Aug-2016
  • Cisco SocialMiner User Guide, Release 11.5(1) 10-Aug-2016

• Cisco SocialMiner 11.0(1)

  • Cisco SocialMiner User Guide, Release 11.0(1) 27-Aug-2015

• Cisco SocialMiner 10.6(1)

  • Cisco SocialMiner User Guide Release 10.6(1) 09-Dec-2014

• Cisco SocialMiner 10.5(1)

  • SocialMiner User Guide Release 10.5(1) 03-Jul-2014

• Cisco SocialMiner 10.0(1)

  • Cisco SocialMiner User Guide, Release 10.0(1) 23-Jan-2015
  • Cisco SocialMiner Documentation Guide, Release 10.0(1) 27-Nov-2013
• Cisco SocialMiner User Guide Release 901 26-Jul-2013 (PDF - 813 KB)

メンテナンスとオペレーションのテクニカルノーツ

• 日付フィルタを使用したCCP（旧SocialMiner）での検索 30-Sep-2021

トラブルシューティング

トラブルシューティング テクニカルノーツ

• Applicable to Multiple Releases

  • UCCX のための SHA-256 サポート 20-Apr-2017

• Cisco SocialMiner 11.5(1)

  • UCCX の TLS サポートの処理の TechNote 27-Feb-2017
  • エージェント電子メール用の UCCX と Office 365 の統合 27-Feb-2017
• UCCE で SocialMiner エージェント 要求（コール）機能を解決して下さい 17-Apr-2020
• UCCX & SocialMiner： バブル チャットおよびポスト チャット定格 ログ 分析 23-Jan-2019
• エラーの Facebook 新しい供給を承認することが不可能: 「URL をロードできません: この URL のドメインはアプリケーションのドメインに含まれていません」 25-Jul-2018
• Facebook グラフ API 変更（ばね 2018）および on Cisco 影響 SocialMiner 17-Apr-2018
• エージェント電子メール用の UCCX と SocialMiner の統合 - Exchange ベスト プラクティス 12-Oct-2017
• UCCX のためのサポートされていないコンフィギュレーションおよび無音声機能のための SocialMiner 統合 01-Aug-2017