Cisco Unified Contact Center Enterprise 11.6(1)

Fichas técnicas

• Cisco Contact Center Enterprise 12.6 Data Sheet 09-Mar-2022
• Cisco Contact Center Enterprise 12.0 Product Line Data Sheet 16-Dec-2019
• Cisco Contact Center Enterprise 11.6 Product Line Data sheet 25-Aug-2017
• Cisco Unified Contact Center Enterprise 11.0 Data Sheet 11-Sep-2015
• Cisco Unified Intelligence Center 10.0 Data Sheet 04-Feb-2016
• Cisco Unified Contact Center Enterprise 10.0 Data Sheet 04-Feb-2016
• Cisco Unified Contact Center Enterprise 9.0 Data Sheet 15-Jan-2016
• Cisco Unified Contact Center Management Portal Data Sheet 11-Aug-2014
• Cisco Collaboration Flex Plan Contact Center Data Sheet 14-May-2021

Notificaciones de fin de vida útil y fin de venta

Más reciente

• End-of-Sale and End-of-Life Announcement for the Cisco Perpetual License Enterprise Agreement (EA) - Contact Center Suite 15-Sep-2022
• Annonce d’arrêt de commercialisation et de fin de vie de Cisco Perpetual License Enterprise Agreement (EA) - Contact Center Suite 15-Sep-2022
• End-of-Sale and End-of-Life Announcement for the Perpetual Licensing for Cisco Unified Contact Center Enterprise, Packaged Contact Center Enterprise, Customer Voice Protocol, and HCS for Contact Center - Replaced by Flex Contact Center 31-Jan-2022
• Annonce d’arrêt de commercialisation et de fin de vie de Perpetual Licensing for Cisco Unified Contact Center Enterprise, Packaged Contact Center Enterprise, Customer Voice Protocol, and HCS for Contact Center - Replaced by Flex Contact Center 31-Jan-2022
• End-of-Sale and End-of-Life Announcement for the Cisco FLEX Subscription v12.0 for Unified Contact Center Enterprise, Packaged Contact Center Enterprise, Customer Voice Protocol, and Hosted Collaboration Solution for Contact Center 04-Jun-2021
• End-of-Sale and End-of-Life Announcement for the Cisco FLEX Subscription 11.x for Unified Contact Center Enterprise, Packaged Contact Center Enterprise, Customer Voice Protocol, and Hosted Collaboration Solution for Contact Center 04-Jun-2021
• End-of-Sale and End-of-Life Announcement for the Cisco Enterprise Agreement for Contact Center Version 12.0 25-Apr-2021
• Annonce d’arrêt de commercialisation et de fin de vie de Cisco Enterprise Agreement for Contact Center Version 12.0 25-Apr-2021
• End-of-Sale and End-of-Life Announcement for the Cisco Unified Contact Center Enterprise, Cisco Packaged Contact Center Enterprise, Cisco Unified Intelligent Contact Management Enterprise, and Cisco HCS for Contact Center 12.0 25-Jan-2021
• Annonce d’arrêt de commercialisation et de fin de vie de Cisco FLEX Subscription 11.x for Unified Contact Center Enterprise, Packaged Contact Center Enterprise, Customer Voice Protocol, and Hosted Collaboration Solution for Contact Center 25-Jan-2021
• End-of-Sale and End-of-Life Announcement for the Cisco Unified Contact Center Enterprise, Cisco Packaged Contact Center Enterprise, and Cisco Unified Intelligent Contact Management Enterprise 11.5 01-Jun-2020
• Annonce d’arrêt de commercialisation et de fin de vie de Cisco Unified Contact Center Enterprise, Cisco Packaged Contact Center Enterprise, Cisco Unified Intelligent Contact Management Enterprise, and Cisco HCS for Contact Center 11.6 20-Mar-2020
• End-of-Sale and End-of-Life Announcement for the Cisco Unified Contact Center Enterprise, Cisco Packaged Contact Center Enterprise, Cisco Unified Intelligent Contact Management Enterprise, and Cisco HCS for Contact Center 11.6 12-Mar-2020
• End-of-Sale and End-of-Life Announcement for the Cisco Country-specific Unified Contact Center Enterprise, Packaged Contact Center Enterprise, and Cisco Voice Portal Offers 28-Jan-2020
• Annonce d’arrêt de commercialisation et de fin de vie de Cisco Country-specific Unified Contact Center Enterprise, Packaged Contact Center Enterprise, and Cisco Voice Portal Offers 28-Jan-2020

Boletines

• Cisco Contact Center Enterprise Software Release and Sustaining Lifecycle 04-Jun-2021
• Cisco Contact Center Performance Effects from Side-Channel Information Disclosure Vulnerabilities Product Bulletin 04-Jun-2018

Field Notices

Más reciente

• Field Notice: FN - 72432 - Unified Contact Center Enterprise (UCCE)/Packaged Contact Center Enterprise (PCCE)/Unified Contact Center Express (UCCX) Solution: Impact of Chrome Private Network Access Deprecation - Software Upgrade Recommended 01-Feb-2023
• Field Notice: FN - 72306 - Unified Contact Center Enterprise (UCCE)/Packaged Contact Center Enterprise (PCCE) and Unified Customer Voice Portal (CVP): QuoVadis Root CA 2 Decommission Might Affect Smart Licensing - Workaround Provided 29-Mar-2022
• Field Notice: FN - 70542 - Unified Contact Center Enterprise - Tomcat Upgrade to Resolve CVE-2020-1938 Breaks Cceadmin and Websetup Page - Software Upgrade Recommended 17-Aug-2021
• Field Notice: FN - 63454 - Agent desktops upgraded to Cisco Agent Desktop 8.5(2) are unable to launch - Software Upgrade Recommended 22-Jan-2021
• Field Notice: FN - 70548 - Unified Contact Center Enterprise (UCCE) / Enterprise Chat and Email (ECE) - Microsoft Secure LDAP Mandatory for Active Directory Connections - Workaround Provided 16-Apr-2020
• Field Notice: FN - 70510 - Chrome Version 80 Update for SameSite Cookie Causes ECE Gadget and Dock Chat to Malfunction - Software Upgrade Recommended 10-Feb-2020
• Field Notice: FN - 70511 - Cisco Unified Collaboration Products with VOS (RHEL), Call Home Certificate Will Expire on 2020-02-07 - Workaround Provided 04-Feb-2020
• Field Notice: FN - 70396 - Java Applet Certificate Expiry - Cisco Enterprise Chat and Email (ECE) - Software Upgrade Recommended 04-Feb-2020
• Field Notice: FN - 70374 - Cisco Contact Center Enterprise Agreement (CC EA) Unified Customer Voice Portal (CVP) License Expiration - Software Upgrade Recommended 21-Feb-2019
• Field Notice: FN - 70297 - Multiple Processes Can Crash or Fail to Start Due to Recent Microsoft Updates - Software Upgrade Recommended 13-Dec-2018
• Field Notice: FN - 70219 - CUIC LiveData Gadgets Broken with Google Chrome Browser Version 67 - Software Upgrade Recommended 29-Jun-2018
• Field Notice: FN - 70037 - Enterprise Chat & Email (ECE) 11.5(1) Installer Intermittently Fails with Error Message - Software Upgrade Recommended 20-Dec-2017
• Field Notice: FN - 64033 - Unified Contact Center Enterprise - Microsoft Security Patches Cause Script Editor to Crash - Workaround Provided 13-Oct-2017
• Field Notice: FN - 64280 - Applications That Access the UCCE Database Need to Be Revised to Add Support for TLS 1.2 12-Apr-2017
• Field Notice: FN - 64075 - CTI Server Agent Real Time Statistics Missing on Supervisor Desktop, Inconsistent Agent_Team OpenRequests from Client 27-Jan-2016

Advertencias de seguridad, respuestas y notificaciones

Más reciente

• Cisco Finesse Reverse Proxy VPN-less Access to Finesse Desktop Denial of Service Vulnerability 01-Mar-2023
• Cisco Unified Intelligence Center Reflected Cross-Site Scripting Vulnerability 11-Jan-2023
• Cisco Unified Contact Center Enterprise Denial of Service Vulnerability 03-May-2020
• Cisco Finesse for Cisco Unified Contact Center Enterprise Information Disclosure Vulnerability 03-May-2017
• Multiple Vulnerabilities in OpenSSL Affecting Cisco Products: November 2016 14-Nov-2016
• Multiple Vulnerabilities in OpenSSL Affecting Cisco Products: September 2016 27-Sep-2016
• Cisco Unified Contact Center Enterprise Web-Based Management Interface Cross-Site Scripting Vulnerability 22-Jun-2016
• Multiple Vulnerabilities in OpenSSL Affecting Cisco Products: May 2016 04-May-2016
• Multiple Vulnerabilities in OpenSSL Affecting Cisco Products: March 2016 02-Mar-2016
• Multiple Vulnerabilities in OpenSSL (January 2016) Affecting Cisco Products 29-Jan-2016
• Multiple Vulnerabilities in OpenSSL (December 2015) Affecting Cisco Products 04-Dec-2015
• OpenSSL RSA Temporary Key Cryptographic Downgrade Vulnerability 08-Oct-2015
• Transport Layer Security Renegotiation Remote Man-in-the-Middle Attack Vulnerability 07-Oct-2015
• XSS and SQL Injection in Cisco CallManager/Unified Communications Manager Logon Page 11-Jul-2015
• OpenSSL Alternative Chains Certificate Forgery Vulnerability (July 2015) Affecting Cisco Products 10-Jul-2015

Información sobre Compatibilidad

Cisco Unified Contact Center Enterprise 11.6(1)

• Unified CCE Solution Compatibility Matrix for 11.6(x) 26-Mar-2020

Release Notes

Cisco Unified Contact Center Enterprise 11.6(1)

• Release Notes for Cisco Unified Contact Center Enterprise Solution, Release 11.6(1) 30-Jul-2018

Roadmaps de Documentación

Cisco Unified Contact Center Enterprise 11.6(1)

• Cisco Unified Contact Center Enterprise Documentation Guide, Release 11.6(1) 24-Aug-2017

Información

Cisco Unified Contact Center Enterprise 11.6(1)

• Open Source Used In Cisco CTI Object Server for Contact Center Enterprise Solutions 11.6(1) 14-Aug-2017 (PDF - 1 MB)
• Open Source Used In Cisco Unified Contact Center Enterprise Solutions 11.6(1) 02-Aug-2017 (PDF - 27 MB)

Referencias Técnicas

Cisco Unified Contact Center Enterprise 11.6(1)

• CTI Server Message Reference Guide (Protocol Version 21) for Cisco Unified Contact Center Enterprise, Release 11.6(1) 24-Aug-2017
• Database Schema Handbook for Cisco Unified ICM/Contact Center Enterprise, Release 11.6(1) 27-Feb-2019

Guías de Diseño

Cisco Unified Contact Center Enterprise 11.6(1)

• Solution Design Guide for Cisco Unified Contact Center Enterprise, Release 11.6 22-Mar-2019

Guías de Instalación y Actualización

Cisco Unified Contact Center Enterprise 11.6(1)

• CTI OS System Manager Guide for Cisco Unified ICM/Contact Center Enterprise, Release 11.6(1) 24-Aug-2017
• Cisco Finesse Desktop User Guide for Unified Contact Center Enterprise Release 11.6(1) 25-Jul-2018
• Cisco Unified Contact Center Enterprise Installation and Upgrade Guide, Release 11.6(1) 31-Jul-2018
• Staging Guide for Cisco Unified ICM/Contact Center Enterprise, Release 11.6(1) 28-Aug-2017

Notas Técnicas de Instalación y Actualización

• Cisco unificó al administrador de la interacción de la red y del email: Incapaz de instalar o de configurar los componentes secundarios de la red/de la aplicación y del archivo 26-Sep-2008
• Reinstalación del servicio SNMP 19-Jun-2013

Notas Técnicas y Ejemplos de Configuración

Más reciente

• Configuración de RTP seguro en Contact Center Enterprise 21-Dec-2022
• Configuración de la señalización SIP segura en Contact Center Enterprise 22-Nov-2022
• Configuración de Webex Connect con Facebook 24-Aug-2022
• Configuración de Contact Center Enterprise Virtual Agent Voice con Dialogflow CX 06-Jul-2022
• Configuración del proxy NGINX para la integración con una solución de ayuda de agente 05-Oct-2021
• Configuración y resolución de problemas de la transferencia de red CVP 30-Sep-2021
• Encuesta diferida sobre la gestión de la experiencia de Webex (WxM) con la solución de UCCE 15-Jul-2020
• Configuración del ID de usuario de cumplimentación automática en la página de inicio de sesión de AD FS para UCCE SSO 19-Jun-2019
• Configure el nombre de dominio predeterminado y el supervisor multiPG en Cisco CCE 12.X 19-Jun-2019
• Configuración de respuestas y enlaces rápidos de chat empresarial y correo electrónico (ECE) 06-Dec-2018
• Configuración del agente móvil en UCCE 27-Jun-2018
• Centro de contacto SSO con el proveedor de la identidad de Okta 07-Nov-2017
• Muestra unificada de la empresa del Centro de contacto sola (UCCE) en los Certificados (SSO) y la configuración 30-May-2017
• Empresa unificada del Centro de contacto (UCCE)/herramienta porta del receptor del Trap del Simple Network Management Protocol (SNMP) de la voz del cliente (CVP) 21-Apr-2017
• Ejemplo de configuración de la función ICM DBLookup 13-Apr-2017

Guías de Configuración

Cisco Unified Contact Center Enterprise 11.6(1)

• Port Utilization Guide for Cisco Unified Contact Center Solutions, Release 11.6(1) 04-Aug-2020
• Configuration Guide for Cisco Unified ICM/Contact Center Enterprise,Release 11.6(1) 18-Nov-2022
• Security Guide for Cisco Unified ICM/Contact Center Enterprise, Release 11.6(1) 12-Apr-2019
• Serviceability Guide for Cisco Unified ICM/Contact Center Enterprise, Release 11.6(1) 29-May-2018

Feature Guides

Cisco Unified Contact Center Enterprise 11.6(1)

• Cisco Unified Contact Center Enterprise Features Guide, Release 11.6(1) 27-Feb-2019

Guías de Programación

Cisco Unified Contact Center Enterprise 11.6(1)

• CTI OS Developer Guide for Cisco Unified ICM/Unified Contact Center Enterprise, Release 11.6(1) 24-Aug-2017
• Cisco Contact Center Gateway Deployment Guide for Cisco Unified ICM/CCE 11.6 24-Aug-2017
• Cisco Unified Contact Center Enterprise Developer Reference, Release 11.6(1) 15-Nov-2018

Guías para el Usuario Final

Cisco Unified Contact Center Enterprise 11.6(1)

• Cisco Unified Contact Center Enterprise Reporting User Guide, Release 11.6(1) 31-Oct-2018
• Outbound Option Guide for Unified Contact Center Enterprise, Release 11.6(1) 08-Nov-2018
• Reporting Concepts for Cisco Unified ICM/Contact Center Enterprise, Release 11.6(1) 26-May-2018
• Scripting and Media Routing Guide for Cisco Unified ICM/Contact Center Enterprise, Release 11.6(1) 20-Nov-2018
• Scripting and Media Routing Guide for Cisco Unified ICM/Contact Center Enterprise, Release 11.6(1) 13-Jun-2018

Guías de Mantenimiento y Funcionamiento

Cisco Unified Contact Center Enterprise 11.6(1)

• Administration Guide for Cisco Unified Contact Center Enterprise, Release 11.6(1) 27-May-2018

Notas Técnicas de Mantenimiento y Funcionamiento

• Introducción a las mejoras de seguridad de UCCE 12.5 22-Apr-2020

Support FAQ

• Preguntas frecuentes sobre UCCE: ¿Cómo se reprograma una devolución de llamada personal cuando el cliente no responde? 14-Jun-2013

Notas Técnicas de Troubleshooting

Más reciente

• Utilice el Comando route 07-Dec-2022
• Intercambiar certificados autofirmados en una solución UCCE 14-Jul-2022
• Comprender el impacto de la vulnerabilidad de Apache Log4j en la solución Cisco Contact Center 14-Jan-2022
• Unified Contact Center Enterprise Diagnostic Portico no enumera los procesos ni los servicios 11-Feb-2021
• Error al actualizar UCCE Tomcat 01-Feb-2021
• Cómo Realizar el Cálculo del Nivel de Servicio para los Tipos de Llamadas 15-Nov-2020
• Solución de problemas de paso MTP de Cisco UCCE Mobile Agent 23-Oct-2020
• Aprovisionamiento de Google CCAI con CCE 07-Aug-2020
• Solución de problemas de PCCE 12.x SPOG que no representa el gadget ECE 24-Jul-2020
• Cómo cambiar el valor Tiempo máximo en cola en el router ICM. 23-Jul-2020
• Finesse Thirdparty Client Integration con SSO 11-Jun-2020
• Resolución de Problemas de Disponibilidad de Agente PQ y Prioridad de Atributos 24-Apr-2020
• Comprensión del consumo de CCE Smart License Agent 22-Apr-2020
• Métricas de Interfaz y Enlace NIC de Servidor de Windows UCCE 03-Mar-2020
• Resolución de Problemas de Inicio de Sesión Portico de Marco de Diagnóstico Falla con el Código de Error HTTP 403 12-Nov-2019

Folletos

• Cisco Customer Contact Software Policy for Using Microsoft Security and Software Updates on Products Deployed on a Retail Installation of Windows Operating System 13-May-2022