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Cognitive Collaboration Solutions

Enable high performance teams and elevate customer experiences with artificial intelligence.

People insights, context, and intelligence

Today's workflows are complex. Teamwork spans time zones, applications, and workplaces where outdated technology challenges your ability to get work done. Collaboration that integrates relationship intelligence and people insights, artificial intelligence, and business processes can result in better teamwork and proactive customer journeys. Work smarter with Webex.


95% of workers believe artificial intelligence can improve work tasks.

Source: Morar HPI Study


53% of organisations believe smart meeting rooms will improving business processes.

Source: Dimensional Research


52% increase in contact centre interaction complexity in next 2 years.

Source: Deloitte Global Contact Centre Survey

Workforce of the Future Survey 2020

According to Cisco’s Workforce of the Future survey, employees want greater ownership and choice in the new world of work. The study captured their feelings about working from home this year, their expectations for their organizations in 2021, and what learnings and new working practices they wish to adopt for the future. Finally, it sets a path forward for business leaders looking beyond the new normal.

Work smarter with Webex

Introducing cognitive collaboration, helping teams work smarter together, and how to enable a remote workforce using Webex.

Bringing voice intelligence to Webex Meetings

Digital in-meeting assistant

Using voice commands, AI-powered Webex Assistant interacts with you to help with notes, highlights, follow-ups, and more.

Real-time transcription

Never miss a detail in your meeting with real-time meeting transcription and closed captioning. A great benefit for the hearing impaired.

Meeting highlights, action items

Ask Webex Assistant to take a note or just highlight the point yourself. Trigger words will also autocapture key points.

Meeting recording transcripts

Record your meeting to get post-meeting transcript and presentation content.

Keep everyone in the loop

Easily edit and share meeting highlights, transcripts, and recordings. Send follow-ups and action items to everyone or to specific attendees.

Cross-meeting search

Find that exact point in your recordings with key-word search; Webex saves you time by searching in one recording or across all your recordings.

People Insights builds relationships

Gain instant access to people and company profiles everywhere you collaborate.

Experiences that rival in-person collaboration

Cognitive Collaboration delivers powerful AI and machine learning capabilities across the Webex portfolio. With capabilities like People Insights, Facial Recognition, and Webex Assistant, Cognitive Collaboration is transforming the virtual team experience.

Cognitive collaboration powers better experiences

Intelligent teamwork

Discover an in-meeting experience that rivals in-person collaboration.

Intelligent workspaces

Create more agile workspaces that transform huddle and meeting room resources.

Intelligent customer journeys

Proactive contact centre solutions use cognitive insights to create more meaningful customer interactions.

See recent innovations in calling

Learn how new cloud calling solutions can elevate business results.

Accelerate your results

Improve your ROI with experts who can take your solution to the next level.

For partners

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Looking for a solution from a Cisco partner? Connect with our partner ecosystem.