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Hexaware case study

Hexaware leverages Cisco Webex on its journey to disruptive growth

Across its 34 global offices and 19,000 odd employees, Hexaware employees clock 3 million Webex user-minutes every month.

Customer Highlights


  • Hexaware embarked on a bottom-up disruption and transformation project.
  • With customer-centric transformation as the primary focus, the company got automation and cloud offerings enabled to serve their customers and internal workforce, better. Advanced collaboration was key to this initiative.

Cisco solution

Cisco Webex


  • Hexaware was able to drastically save cost, reduce travel time and achieve more efficient customer and internal communications.
  • Cisco Webex implementation has taken Hexaware's "Automate everything, cloudify everything, and transform customer experience" motto a step forward in its transformation journey.
  • The company today has a unified, interoperable, end-to-end collaboration solution that is poised to take it to newer heights.

About Hexaware

Hexaware Technologies Limited is a leading global provider of IT and BPO services. The company's unique, disruptive strategy endeavors to power man-machine collaboration - solve complex business problems using a combination of human creativity and intellect. By leveraging the power of ubiquitous data, insights-driven algorithms and strategic cloud computing, the company helps customers achieve business transformation.

We were looking to bring together our collaboration strategy, and were looking for a unified, interoperable and integrated application. Cisco collaboration gave us the uniformity we wanted, and offered a full array of features to all users. The solution helped bring our collaboration costs down, while allowing us to move to the latest collaboration platforms. 

Renald Abel
Head – Systems Technology Group, Hexaware Technologies