Accessibility Policy

This policy has been established to comply with the Accessibility Standards for Customer Service, Ontario Regulation 429/07, under the Accessibility for Ontarians with Disabilities Act, 2005 (AODA) and applies to the provision of goods and services by Cisco to the public or other third parties.

Cisco Systems Canada Co. ("Cisco") strives to provide services in a manner consistent with the principles of dignity, independence, integration and equal opportunity.


Dignity Service is provided in a way that allows the person with a disability to maintain self-respect and the respect of other people. People with disabilities are not treated as an afterthought or forced to accept lesser service, quality or convenience.
Independence Allowing a person with a disability to do things on their own without unnecessary help, or interference from others.
Integration Service is provided in a way that allows the person with a disability to benefit from the same services, in the same place, and in the same or similar way as other customers, unless an alternate measure is necessary to enable the person to access goods or services.
Equal opportunity People with disabilities have an opportunity equal to that given to others to access your goods or services.

Providing Goods and Services to People with Disabilities

Cisco is committed to excellence in serving all customers including people with disabilities.

Definition: "Disability" means:

  1. any degree of physical disability, infirmity, malformation or disfigurement that is caused by bodily injury, birth defect or illness and, without limiting the generality of the foregoing, includes diabetes mellitus, epilepsy, a brain injury, any degree of paralysis, amputation, lack of physical co-ordination, blindness or visual impediment, deafness or hearing impediment, muteness or speech impediment, or physical reliance on a guide dog or other animal or on a wheelchair or other remedial appliance or device,
  2. a condition of mental impairment or a developmental disability,
  3. a learning disability, or a dysfunction in one or more of the processes involved in understanding or using symbols or spoken language,
  4. a mental disorder, or
  5. an injury or disability for which benefits were claimed or received under the insurance plan established under the Workplace Safety and Insurance Act, 1997

The definition includes disabilities of different severity, visible as well as non-visible disabilities, and disabilities the effects of which may come and go.

Assistive Devices

We permit the use of assistive devices by people with disabilities while they are on our premises. Our products support the use of assistive devices in appropriate ways.

  • Definition: An assistive device is a tool, technology or other mechanism that enables a person with a disability to do everyday tasks and activities such as moving, communicating or lifting. It helps the person to maintain their independence at home, at work and in the community.


We will communicate with people with disabilities in ways that take into account their disability.

Service Animals

We welcome people with disabilities and their service animals.

  • Definition: An animal is a Service Animal if It is readily apparent that the animal is used by the person for reasons relating to his or her disability, or
  • The person has a letter from a physician or nurse verifying that the animal is required for reasons relating to his or her disability.

Support Persons

A person with a disability who is accompanied by a support person will be allowed to have that person accompany them on our premises. Support persons will be treated as any other visitor to our offices.

  • Definition: A support person is an individual hired or chosen to accompany a person with a disability to provide services or assistance with communication, mobility, personal care, medical needs or access to goods or services.


Cisco provides training to employees and ensure that those who deal with the public or other third parties on our behalf are similarly trained. Training is also provided to those involved in the development of policies, plans, practices and procedures related to the provision of our goods and services.

New employees are expected to complete the training in their first week at Cisco.

Training includes:

  • An overview of the Accessibility for Ontarians with Disabilities Act, 2005 and the requirements of the customer service standard
  • Cisco's plan related to the customer service standard
  • How to interact and communicate with people with various types of disabilities
  • How to interact with people with disabilities who use an assistive device or require the assistance of a service animal or a support person
  • What to do if a person with a disability is having difficulty with Cisco's products or services

Staff will also be trained when changes are made to our accessible customer service plan.

Feedback Process

Customers who wish to provide feedback on the way Cisco provides goods and services to people with disabilities can do so by filling out the contact form.

Customers can expect to hear back within five (5) business days.

Notice of Availability

Cisco’s policies are available upon request by filling out the contact form.

Modifications to This or Other Policies

Any policy of Cisco that does not respect and promote the dignity and independence of people with disabilities will be modified or removed.