Cisco Learning Delivery Store and Tax Compliance

In-person instructor-led and virtual instructor-led training are taxable events in many jurisdictions, so we have updated our systems to reflect the requirements. Cisco will not pursue customers for taxes associated with past offerings.

Virtual instructor-led offerings are assessed tax based on the billing address of the individual/customer purchasing the offering.

In-person instructor-led offerings are assessed tax based on the location of the offering. 

The general state/province/country sales tax applies.

• If a customer participates in a virtual offering (whether it’s a private class or a seat in a publicly available class), the taxes are based on the billing address entered during the check-out process.
• If a customer participates in a in-person instructor-led offering (whether it’s a private class or a seat in a publicly offered class), the taxes are based on the location in which the actual offering is held.
• The customer will see a final price at checkout and can use the checkout form to determine exact pricing.

If you have purchased a class or seat through the Cisco Learning Delivery Store, you can find your order in your “My Account” page.

No. If you pay for an offering with CLCs, you must pay for the entire transaction with CLCs, which will be rounded up to the nearest whole number.

Each Cisco Learning Credit is worth the equivalent of a whole number and cannot currently (at time of publication) be adjusted beyond a whole value. Thus, if the amount of your class is 43 CLCs, and your tax is 2.25 CLCs, then you would be required to round up for a total price of 46 CLCs.

Except for India and Australia, a company is not liable for tax twice regarding Cisco Learning Credits. CLC purchases made via the CCW platform are non-taxable unless a company is in India or Australia. The only taxable event, unless a company purchased CLCs while located in India or Australia, is the actual in-person instructor-led training (ILT) service offering.

Each situation will be handled on a case-by-case basis, and Cisco will be fully transparent. Please contact your Business Development Manager (BDM) or reach out to learning-bdm@cisco.com with questions.

Yes. Whenever you have selected a new service and are completing the checkout process, a tax-exempt certificate or proof (e.g., VAT) may be required. Cisco suggests that any individual who purchases on behalf of a tax-exempt organization maintains a copy of the certificate/VAT for easy access.

NOTE: Digital River US (US sales) or Digital River Ireland (International sales) is the reseller of record for the Cisco Learning Delivery store. Any Tax-Exempt Certificate must note Digital River as the seller.

The certificate a customer submits during the checkout process must be for the same jurisdiction with which the tax is associated. For example, if a class is being taken onsite in Florida; however, the tax-exempt certificate is for Delaware, the certificate may be rejected, and the customer may be liable for sales tax.

Secondary validations are conducted after registration/checkout. If a certificate or VAT is rejected, a member of the payment processor, Digital River, will reach out to the requestor.

Possibly. Please contact learning_bdm@cisco.com for further questions.

Digital River is an Authorized Reseller acting as Merchant of Record on behalf of Cisco Systems, Inc. This ensures that applicable tax calculations and regulations are maintained. The transaction of purchasing an item on the Cisco Learning Delivery Store goes through Digital River, Inc.

In the United States, this is “Digital River US”. If international, this is “Digital River Ireland”.

Tax-exempt entities can request a refund of the tax paid on an order. Digital River will need a copy of your tax-exempt certificate and the billing or shipping address on the order must match the address on the certificate. Please include your order number or a copy of your receipt or invoice (found in the Cisco Learning Delivery Story account page). You can email a copy of your certificate, with order number or invoice to cstaxexemptions@digitalriver.com. This email address is monitored 7days/week and a 24-hour response time should be expected. Once proof of tax exemption has been received, our Customer Service team at Digital River will ensure that the correct amount is returned to you.

The charge for your order will appear on your credit card as: "DRI*Cisco"