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This technical information site describes the Cisco Collaboration Systems Release 11.0(1) for Collaboration. This Cisco Collaboration solution integrates voice, data, and video communications into a single network that is a simple, scalable, and cost-effective solution.
This technical information site contains system documentation that is presented in the network lifecycle process: Prepare, Plan, Design, Implement, Operate, and Optimize (PPDIOO). PPDIOO is a Cisco methodology that defines the continuous lifecycle of services required by the customer.
You can also quickly access more resources in the Resource Library and Training Library chapters.
The PPDIOO process is the critical path to launch and complete a successful customer deployment, from the request for information (RFI) proposal to operations personnel training. Each chapter of this technical information site contains a complete task flow for each phase of the PPDIOO process.
This technical information site is designed for people who are implementing the Cisco Collaboration Systems:
This documentation covers a Cisco Collaboration Systems Release 11.0(1) for Collaboration. If you are upgrading an existing Cisco Collaboration Systems component, begin by reading the New and Changed Features to familiarize yourself with functionality in this new release.
There are two technical information sites for Cisco Collaboration Systems Release 11.0(1). This site for Collaboration, and the site for Contact Center.
This technical information site is designed to give you an easily navigable framework for accessing all documentation for your system, solution, or product.
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The following topics describe using this technical information site.
When you see a reference to a topic, you can tell what type of topic it is by its name:
"Doing" topics, such as "Performing a System Upgrade," are task topics, and provide instructions for doing something.
"Overview" or "About" topics are concept topics to help you understand and plan your deployment and carry out tasks knowledgeably.
Some chapters may group topics under headings such as "Planning Concepts" and "Planning Tasks."
Cisco Collaboration Systems encompass a range of products and technologies, and their documentation encompasses information that may reside in several locations:
Overviews and high-level process and procedure information specific to your solution or system are included directly in the technical information site.
Product and technology overviews, detailed requirements, task details, and other more generic topics are located outside the site. These topics have the appearance of standard Cisco documentation with which you may already be familiar. Clicking the link opens the topic in a new browser tab, rather than replacing the current topic. You can click the link to view the information when you need it, and then return to your place in the technical information site.
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For information on obtaining documentation, submitting a service request, and gathering additional information, see the monthly What’s New in Cisco Product Documentation, which also lists all new and revised Cisco technical documentation, at: http://www.cisco.com/c/en/us/td/docs/general/whatsnew/whatsnew.html.
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