To enable the Unified Communications features, upgrade all the following components:
The Cisco Jabber for Windows version must match your Cisco Jabber Softphone for VDI version. The Cisco JVDI Agent and Cisco JVDI Client versions must be the same.
The Cisco Jabber for Windows and Cisco JVDI Agent versions must always match. The Cisco JVDI Client version can be the same, or up to two releases earlier. The available feature set is determined by the earlier software version.
Read the Release Notes document for your release of Cisco Jabber Softphone for VDI, available from http://www.cisco.com/c/en/us/support/collaboration-endpoints/virtualization-experience-media-edition/products-release-notes-list.html.
Review the important notes for information about limitations or restrictions that may affect your deployment.
Review the system requirements to confirm that all required hardware and software meet them. Failure to meet all requirements can result in a nonfunctional deployment.
Have all users log out of the hosted virtual desktops.
If Cisco Virtualization Experience Media Edition is installed, uninstall it.
Install the Cisco Jabber Softphone for VDI components on the thin clients and hosted virtual desktops.