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Cisco Jabber is a suite of Unified Communications applications that allow seamless interaction with your contacts from anywhere. Cisco Jabber offers IM, presence, audio and video calling, voicemail, and conferencing.
The applications in the Cisco Jabber family of products are:
Cisco Jabber for Android
Cisco Jabber for iPhone and iPad
Cisco Jabber for Mac
Cisco Jabber for Windows
For more information about the Cisco Jabber suite of products, see https://www.cisco.com/go/jabber.
This document describes some of the features of Cisco Jabber. Configuration information and the list of supported clients is given for each feature.
The following table provides an alphabetical list of the features described in this document, and lists which clients are supported for each feature.
Feature Name |
Description |
Supported Clients |
---|---|---|
Bridge Escalations |
Bridge escalations allow users to quickly escalate a group chat to a conference call. |
All clients |
Browser Click to Call |
Users can start a call from a browser by right-clicking on any number, URI, or alphanumerical string. |
Cisco Jabber for Windows |
Calendar Integration and Contact Resolution |
Let users search for and add contacts from their local Microsoft Outlook or IBM Notes contact lists. Let users integrate their local calendar (Microsoft Outlook, IBM Notes, or Google Calendar) and view meetings events from the Meetings tab on the client. |
Cisco Jabber for Windows |
Call Park |
You can use call park to place a call on hold and pick it up from another phone in a Cisco UnifiedCommunication Manager system. |
Cisco Jabber for Android Cisco Jabber for iOS |
Call Pickup |
Call pickup allows users to pick up incoming calls within their own group. |
Cisco Jabber for Windows Cisco Jabber for Mac |
Chat History in Microsoft |
Allow users to automatically save chat histories to a Cisco Jabber Chats folder in the user's Microsoft Outlook application. |
Cisco Jabber for Windows |
Collaboration Meetings Rooms |
Cisco Collaboration Meeting Rooms (CMR) Cloud provides easy access for users to join or start a Cisco WebEx meeting. |
All clients |
Configure Automatic Updates |
Allow users receive automatic client updates when they sign in, resume their computer from sleep mode, or perform a manual update request from the Help menu. |
Cisco Jabber for Windows Cisco Jabber for Mac |
Custom Embedded Tabs |
Custom embedded tabs display HTML content in the client interface. |
Cisco Jabber for Windows Cisco Jabber for Mac |
Custom Emoticons |
Add custom emoticons to Cisco Jabber for Windows by creating emoticon definitions in an XML file and saving it to the file system. |
Cisco Jabber for Windows |
Dial via Office |
The DvO feature allows users to initiate Cisco Jabber outgoing calls with their work number using the mobile voice network for the device. |
Cisco Jabber for Android Cisco Jabber for iOS |
Enterprise Groups for Cisco Unified Communications Manager IM and Presence Service |
Cisco Jabber users can search for groups in Microsoft Active Directory and add them to their contact lists. |
All clients |
Far End Camera Control |
Allow users to adjust the far-end camera to give a better view during video calls. |
All clients |
File Transfers and Screen Captures |
Allow users to transfer files and screen captures to other users, ad hoc group chat rooms, and persistent chat rooms. |
All clients |
Flexible DSCP Values |
Flexible Differentiated Services Code Point (DSCP) allows you to specify different DSCP values to separate the audio and video streams on the network. |
Cisco Jabber for Mac Cisco Jabber for Android Cisco Jabber for iOS |
Hunt Group |
A Hunt Group is a group of lines that are organized hierarchically, so that if the first number in the hunt group list is busy, the system dials the second number. If the second number is busy, the system dials the next number, and so on. |
All clients |
IBM Notes Contact Search and Calendar Integration |
Cisco Jabber for Windows supports IBM Notes calendar integration in the Meetings tab of the client. Cisco Jabber also lets users search for and add local contacts from IBM Notes. |
Cisco Jabber for Windows |
Integration with Microsoft Products |
Cisco Jabber for Windows |
|
Jabber to Jabber Call |
Jabber to Jabber voice and video calling provides basic calling capabilities between two Cisco Jabber clients without using Cisco Unified Communications Manager. |
All clients |
Logout Inactivity Timer |
The sign out inactivity timer allows you to automatically sign users out of the client after a specified amount of time of inactivity. |
All clients |
Microsoft Outlook Calendar Events |
Display Microsoft Outlook calendar events in the Meetings tab of Cisco Jabber. |
Cisco Jabber for Windows |
Microsoft Outlook Presence Integration |
Display presence status in Microsoft Outlook |
Microsoft Outlook Presence Integration |
Mobile Connect |
Mobile connect allows incoming calls to the user's enterprise number to extend to the iPhone or Android dual-mode device through the mobile voice network. |
Cisco Jabber for Android Cisco Jabber for iOS |
Move to Mobile |
Users can transfer an active VoIP call from Cisco Jabber to their mobile phone number on the mobile network. |
Cisco Jabber for Android Cisco Jabber for iOS |
Multiple Device Messaging for Cloud Deployments |
Users who are signed into multiple devices can see all sent and received IMs on each device regardless of which device is active. |
All clients |
My Jabber Chats and My Jabber Files Directory Location |
Specify a directory location for saved instant messages and file transfers, or let users specify their own location. |
Cisco Jabber for Windows |
Persistent Chat Rooms |
Persistent chat is a permanent chat room that offers ongoing access to a discussion thread. It is available even if no one is currently in the chat room and remains available until explicitly removed from the system. |
Cisco Jabber for Windows Cisco Jabber for Mac |
Personal Rooms |
A personal room is a virtual conference room that is always available and can be used to meet with people. Cisco Jabber uses the personal room feature of Cisco WebEx Meeting Center to allow users to easily meet with their contacts using the Meet Now option in the client. |
All clients |
Problem Reporting |
Problem reporting enables users to send a summary of issues that they encounter with the client. |
Cisco Jabber for Windows |
Prompts for Presence Subscription Requests |
You can enable or disable prompts for presence subscription requests from contacts within your organization. |
All clients |
Restore Chats on Login |
Allows users to specify if open 1:1 chat sessions are restored on next sign in. |
Cisco Jabber for Windows Cisco Jabber for Mac |
Silent Monitoring and Call Recording |
Silent call monitoring allows a supervisor to hear both call participants, but neither of the call participants can hear the supervisor. Call recording enables a recording server to archive agent conversations. |
All clients |
Telemetry |
To improve your experience and product performance, Cisco Jabber may collect and send non-personally identifiable usage and performance data to Cisco. The aggregated data is used by Cisco to understand trends in how Jabber clients are being used and how they are performing. |
All clients |
Temporary Presence |
All clients |
|
URI Dialing |
URI dialing allows users to make calls and resolve contacts with Uniform Resource Identifiers (URI). |
All clients |
Voicemail Avoidance |
Voicemail avoidance is a feature that prevents calls from being answered by the mobile service provider voicemail. |
All clients |