Before You Upgrade
Consider these pointers before you upgrade the Hosted Collaboration Media Fulfillment to the latest version:
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Ensure that you have a valid DRF backup of your HCM-F Cluster.
Note
Cisco does not support and cannot guarantee that a VMware snapshot can be used to successfully restore Cisco Hosted Collaboration Media Fulfillment application. If you cannot restore the application from a snapshot, your only recourse is to reinstall older version of the Hosted Collaboration Media Fulfillment application and restore using the DRF backup.
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Check the network connectivity.
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Ensure to stop all the sync services.
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Ensure that there are no expired certificates including the trust certificates for the services.
To list all certificates, run the show cert list own and run the show cert list trust commands.
To verify if the own certificates are valid, run the show cert own <cert name> command through the CLI on the Cisco HCM-F platform. Check the validity field for the certificate validity information. For example: show cert own tomcat/tomcat.pem.
To check if the trust certificates are valid, run the show cert trust <filename> command.
Based on the certificate issuer, you can regenerate the certificates. To regenerate the self-signed certificate, use the set cert regen <name> command. For CA signed certificate, generate CSR using the set csr gen <name> command, get it signed by a CA and upload the certificates using the set cert import <name> command.
The following are examples of the system security certificates that you can regenerate.
Own Certificates
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tomcat
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ipsec
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tomcat-ECDSA
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ITLRecovery
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authz
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