Solution-Level Documentation

Documentation Resources

The following page lists the documentation resources that are available for Cisco Hosted Collaboration Solution Release 11.5: http://www.cisco.com/c/en/us/support/unified-communications/hosted-collaboration-solution-version-11-5/model.html

You can also search Cisco Hosted Collaboration Solution Release 11.5 documentation through the Cisco Collaboration Knowledge Portal at https://collabkp.cisco.com/.

Finally, you can find the new Cisco Hosted Collaboration Solution Ordering Guide on this page: https://www.cisco.com/c/en/us/partners/tools/collaboration-ordering-guides.html

Planning and Overview

Release Notes

Cisco Hosted Collaboration Solution, Release 11.5 Release Notes: This document contains information on new and changed features, open caveats, and where to find information on resolved caveats in the release.

Compatibility Matrix

  • Cisco Hosted Collaboration Solution Compatibility Matrix: This document lists the component versions that are compatible with Cisco HCS.

Ordering Guide

  • Cisco Hosted Collaboration Solution Ordering Guide: This document describes the Cisco HCS ordering process.

Design and Planning Guides

  • Cisco Hosted Collaboration Solution Data Center Ordering Guide: This document describes the pre-defined baseline bill of materials (BOM) sized for different environments to enable functionality for the Cisco Unified Data Center (UDC) of the Cisco Hosted Collaboration Solution (HCS).
  • Cisco Hosted Collaboration Solution, Release 11.5 Capacity Planning Guide: This document provides capacity planning information for Cisco Hosted Collaboration Solution (HCS).
  • Cisco Hosted Collaboration Solution, Release 11.5 End-to-End Planning Guide: This document provides the processes and tasks that are required to design a Cisco Hosted Collaboration Solution.
  • Cisco Hosted Collaboration Solution, Release 11.5 Solution Reference Network Design Guide: This document contains design considerations, guidelines, and best practices for deploying standard Cisco Hosted Collaboration Solution (HCS).
  • Cisco Hosted Collaboration Solution Shared Architecture Sizing Guide: This document describes the guidelines for sizing and creating a bill of materials (BOM) for standard HCS to be configured as HCS Shared Architecture (SA).
  • Cisco Hosted Collaboration Solution Virtual Machine Requirements: This document cribe some of the fundamental concepts of virtual machines within the HCS solution and to clarify some of the basic requirements.

Licensing

Cisco Hosted Collaboration Solution, Release 11.5 License Management: This document provides the steps required to manage licenses related to Cisco Hosted Collaboration Solution (HCS). This document also describes how to extract information about license usage from individual components that are part of Cisco HCS.

Security Advisories, Responses and Notices

See http://www.cisco.com/c/en/us/support/unified-communications/hosted-collaboration-solution-hcs/products-security-advisories-list.html for information on the latest security advisories, responses and notices.

Install and Upgrade

  • Cisco Hosted Collaboration Solution, Release 11.5 Installation Guide: This document provides a high-level view of the installation of a Cisco Hosted Collaboration Solution (HCS) system. The document includes information related to installation strategies, discusses the installation sequence, and emphasizes the order in which components are to be installed. Specific product documentation is referenced for detailed installation instructions.
  • Cisco Hosted Collaboration Solution, Release 11.5 (Add-on 1 to 5) Upgrade and Migration Guide: This document summarizes the process that you must follow when upgrading your Cisco Hosted Collaboration Solution deployment to Release 11.5. This document includes an overview of the solution upgrade and migration process as well as strategies, best practices, recommendations, and procedures for upgrading or migrating the Cisco HCS components or optional components to Release 11.5. Note that if you are using HCM-F release 11.5(4), you should take advantage of the streamlined upgrade process described in the Cisco Hosted Collaboration Solution, Release 11.5 (Add-on 6) Upgrade and Migration Guide.

Configure

  • Cisco Hosted Collaboration Solution, Release 11.5 Dial Plan Management Guide for Cisco Unified Communications Domain Manager, Release 10.6(x): This document outlines the key architectural elements that define the Cisco HCS Dial Plan Model, the mechanics of how the model is constructed, and the resulting service configurations in Cisco Unified Communications Domain Manager Release 10.6(1) and later.
  • Cisco Hosted Collaboration Solution, Release 11.5 Dial Plan Management Guide for Cisco Unified Communications Domain Manager, Release 8.1(x): This document outlines the key architectural elements that define the Cisco HCS Dial Plan Model, the mechanics of how the model is constructed, and the resulting service configurations in Unified Communications Domain Manager 8.1(x).
  • Cisco Hosted Collaboration Solution, Release 11.5 End-User Provisioning Guide: This document provides the information needed to provision end users in the Cisco Hosted Collaboration Solution. This document includes information on the different configuration tools available, as well as how to add and manage end users, their devices, and their services.
  • Cisco Hosted Collaboration Solution, Release 11.5 Solution Reference Network Design Guide: This document describes the architecture and configuration of multitenant Cisco Expressway within Cisco HCS.

Maintain and Operate

  • Cisco Hosted Collaboration Solution, Release 11.5 Customer Onboarding Guide: This document describes the customer onboarding process by providing configuration procedures for major Cisco Hosted Collaboration Solution (HCS) components. Configuration procedures are provided in the form of checklists supported by high-level procedures. The configuration steps should be treated as reference information because, based on the customer network design, the steps may vary.
  • Cisco Hosted Collaboration Solution, Release 11.5 Maintain and Operate Guide: This document provides solution-focused information on maintenance tools, performance monitoring with Prime Collaboration Assurance, and backup and restore tasks.

Troubleshooting

  • Cisco Hosted Collaboration Solution, Release 11.5 Troubleshooting Guide: This document provides troubleshooting information for the Cisco Hosted Collaboration Solution (HCS).

Reference

Programming Guides

  • The HCS Web Services Interface Javadoc and HCS Web Services Interface Javadoc Sample Code describe methods and sample code for the HCS Fulfillment, HCS License Manager, Shared Data Repository, and Service Inventory web services.

Feature Support Documentation

  • Cisco Hosted Collaboration Solution, Release 11.5 Cisco Unified Communications Manager Feature Support: This document clarifies the support and provisioning approach for key Cisco Unified Communications Manager (Unified CM) features in Cisco HCS.

  • Cisco Hosted Collaboration Solution, Release 11.5 Cisco Unified Contact Center Feature Support: This document clarifies the support and provisioning approach for key Cisco Unified Contact Center features in Cisco HCS.

  • Cisco Hosted Collaboration Solution, Release 11.5 Cisco Unity Connection Feature Support: This document clarifies the support and provisioning approach for key Cisco Unity Connection features in Cisco HCS.

Field Notices

  • Field Notice: FN - 64309 - Cisco Unified Communications Domain Manager 8.1(8)/8.1(8)ER1-System Becomes Unresponsive-Update Required

Reference Guides

  • Cisco HCS Large Enterprise Reference Guide: for installing, configuring, operating, or maintaining a Cisco Hosted Collaboration Solution-Large Enterprise (Cisco HCS LE) deployment.
  • Cisco HCS Security Recommendations: This document help administrators to examine their organization’s existing tools and processes to illuminate gaps in their security infrastructure.
  • Cisco Hosted Collaboration Solution Spark Flex Plan - Hosted Deployment Guide: This document provides a high-level view of what is needed to implement Cisco Spark Flex Plan - Hosted and explains how customers who have been entitled to HCS via spark flex subscription can be deployed.
  • Cisco Hosted Collaboration Solution, Release 11.5 Flexibility Guide: This document describes the HCS Flexibility offering and its configuration.
  • Cisco Hosted Collaboration Solution, Release 11.5 Integration with Cisco Collaboration Client Applications: This document provides detailed information and descriptions of the Cisco UC Integration for Microsoft Office Communicator / Cisco UC Integration for Microsoft Lync functionality delivered in Cisco Hosted Collaboration Solution (HCS), as well as for Cisco Collaboration Client Applications for HCS configuration.
  • Cisco Hosted Collaboration Solution, Release 11.5 SIP and CTI Support: This document outlines Session Initiation Protocol (SIP) and CTI support in HCS.
  • Cisco Spark Hybrid Services HCS Release 11.5 Integration Reference Guide: This document describes how to plan and implement Cisco Spark Hybrid Services in a Cisco HCS deployment.

White Papers

  • Cisco HCS LDAP and SSO Model Architecture with CUCDM 10.x/11.5: This document describes the Cisco Hosted Collaboration Services LDAP Integration and Single Sign-On deployment models and architecture with Cisco Unified Communications Domain Manager 10.x.
  • Cisco Hosted Collaboration Solution Shared Architecture Recommended Deployment: This document provides configuration steps for the Shared Architecture implementation of HCS.
  • Deploying mVRF Using CUBE (Enterprise Edition): This document demonstrates the usage of Multi-VRF features found on the ISR/ASR routers that can be leveraged by CUBE (Enterprise Edition). It also provides sample CUBE (Enterprise Edition) configuration.