The documentation set for this product strives to use bias-free language. For the purposes of this documentation set, bias-free is defined as language that does not imply discrimination based on age, disability, gender, racial identity, ethnic identity, sexual orientation, socioeconomic status, and intersectionality. Exceptions may be present in the documentation due to language that is hardcoded in the user interfaces of the product software, language used based on RFP documentation, or language that is used by a referenced third-party product. Learn more about how Cisco is using Inclusive Language.
This document provides information about the technical documentation for Cisco SocialMiner Release 10.6(1). Use this document to understand where you can find types of information in the customer documentation suite.
For the latest version of SocialMiner documents, see http://www.cisco.com/c/en/us/support/customer-collaboration/socialminer/tsd-products-support-series-home.html.
Release and General Information
Cisco SocialMiner Release Notes
This document describes new features, changed information, and caveats for SocialMiner. Read the latest release notes before installing or upgrading SocialMiner.
To view the latest SocialMiner Release Notes, see http://www.cisco.com/c/en/us/support/customer-collaboration/socialminer/products-release-notes-list.html.
Cisco SocialMiner User Guide
This document contains the following information:
How to install or upgrade SocialMiner
How to perform administration tasks on the SocialMiner system
How to configure feeds, filters, reply templates, and notifications
How to set up campaigns
How to view and respond to contacts in SocialMiner
To view the latest SocialMiner User Guide, see http://www.cisco.com/c/en/us/support/customer-collaboration/socialminer/products-user-guide-list.html.
Cisco SocialMiner Online Help
The online help for SocialMiner provides details about using each of the SocialMiner menus and tools. Access the online help from the SocialMiner interface by clicking the question mark icon in the top right corner of each tab.
Cisco SocialMiner Developer Guide
This document contains information about the APIs used in SocialMiner.
The Developer Guide is available on CiscoDevnet, which requires authentication for access. To view the latest SocialMiner Developer Guide, see https://developer.cisco.com/site/socialminer/documentation/index.gsp.
Open Source Software Used in Cisco SocialMiner
This document contains the licenses and notices for open source software used in SocialMiner.
To view the latest open source document, see http://www.cisco.com/c/en/us/support/customer-collaboration/socialminer/products-licensing-information-listing.html.
Additional information for SocialMiner is available on the SocialMiner DocWiki. You can find information about the following on the DocWiki:
Supported web browsers
SocialMiner user guides for release 9.0(x) and earlier
The SocialMiner DocWiki can be found here: http://docwiki.cisco.com/wiki/SocialMiner
This section provides links to documentation for related products.
Unified Contact Center Express
View the latest documentation for Unified Contact Center Express here:
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