About Media Server
Many of the optional features in Packaged CCE require a Cisco Unified Customer Voice Portal (CVP) media server to store and serve supporting .wav files. This chapter describes how to set up a CVP media server. It also describes expanded call variable settings that are related to the media server and requirements for accessing a media server in call routing scripts.
The features that require a CVP media server include Agent Greeting, Courtesy Callback, Post-Call Survey, and Whisper Announcement.