Stock Reports
The following Cisco Unified Intelligence Center report bundles are available as downloads from Cisco.com https://software.cisco.com/download/type.html?mdfid=282163829&catid=null. Click the Intelligence Center Reports link to view all available report bundles:
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Realtime and Historical Transitional templates - Introductory templates designed for new users. These templates are simplified versions of the All Fields templates, and are similar to templates available in other contact center solutions.
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Realtime and Historical All Fields templates - Templates that provide data from all fields in a database. These templates are most useful as a basis for creating custom report templates.
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Live Data templates - Templates that provide up to the moment data for contact center activity.
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Realtime and Historical Outbound templates - Templates for reporting on Outbound Option activity. Import these templates if your deployment includes Outbound Option.
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Realtime and Historical SocialMiner templates - Templates for reporting on SocialMiner activity. Import these templates if your deployment includes SocialMiner .
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Enterprise Chat and Email - Templates for reporting on Enterprise Chat and Email activity. Include these templates if your deployment includes Enterprise Chat and Email.
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Cisco Unified Intelligence Center Admin Security templates - Templates to report on Cisco Unified Intelligence Server audit trails, permissions, and template ownership.
Additionally, sample custom report templates are available from the Cisco Developer Network (https://developer.cisco.com/site/reporting/overview/), and include templates for Cisco Unified Customer Voice Portal (Unified CVP).
When downloading report template bundles, select bundles for the version of software deployed in your contact center.
For information on importing report bundles, see the Cisco Packaged Contact Center Enterprise Installation and Upgrade Guide at https://www.cisco.com/c/en/us/support/customer-collaboration/packaged-contact-center-enterprise/tsd-products-support-install-and-upgrade.html.