Contact Share Rule API
A Contact Share rule is required when configuring a Contact Share group. A group is sent in every routing request to the Contact Share process. Each group has a rule that defines the logic for selecting a skill group or precision queue in that group for a routing request. Use the Contact Share Rules API to create, update, list, and delete rules. This API is only available on the Contact Director deployment.
To learn more about the other APIs available in the Contact Director deployment, see Access.
Search and Sort Values
The following table shows the parameters that are searched and the parameters that are sortable.
|Search parameters||Sort parameters|
Example Get Response
<contactShareRule> <refURL>/unified/config/contactsharerule/(id)</refURL> <name>test</name> <ruleExpression>Call.PeripheralVariable==1</ruleExpression> <description>test something</description> <changeStamp>0</changeStamp> </contactShareRule>