View Team Performance
Use the Team Performance gadget to view the agents on each of your assigned teams.
In the Team Performance gadget, you can view the details of the team that is selected by default in the Team Name drop-down.
A list of agents for the selected team, their current state, time in state, and extension appears. You can click the headers of the columns to sort by Agent Name, State, Time in State, or Extension. You can select an agent row to view the recent call history and state history of the agent.
To view another team, click the Team Name drop-down list and choose a new team.