License Plan
Unified CVP now supports Smart Licensing which is a flexible software licensing model that streamlines the way you activate and manage Cisco software licenses across your organization. For detailed feature overview on Smart Licensing, see Administration Guide for Cisco Unified Contact Center Enterprise at https://www.cisco.com/c/en/us/support/customer-collaboration/unified-contact-center-enterprise/products-maintenance-guides-list.html.
All Unified CVP servers, including Unified CVP server and VoiceXML server, need to register with Cisco SSM. Unified CVP OAMP and CVP Reporting server do not need any licensing registration.
Upgrading from Classic License
After purchasing, the product licenses will be visible in your Smart Account. If you have a classic license, you will need to convert the PAKs to Smart Account. For more information on converting your classic license to Smart Account, see https://software.cisco.com/web/fw/softwareworkspace/smartlicensing/ssmcompiledhelps/c_conversion_settings.html.
Unified CVP Component | Required License |
---|---|
Unified CVP Call Server/VXML Server |
The licenses for the ports on the Unified CVP Call Server and the Unified CVP VXML Server. A Unified CVP VXML Server license is for the number of self-service ports plus queued sessions. |
Unified CVP Reporting Server |
No License is required for the Unified CVP Reporting Server. |
Unified CVP OAMP Server |
No License is required for the Unified CVP OAMP Server. |
![]() Note |
Whenever Unified CVP is installed or upgraded, the Web Service Manager certificate from Unified CVP Call Server/Unified CVP VXML Server needs to be imported into the keystore of the Unified CVP OAMP/PCCE Server. For information on the detailed steps, see the Unified CVP Security > Secure Communication between CVP and OAMP Server section of the Cisco CVP Configuration Guide at https://www.cisco.com/c/en/us/support/customer-collaboration/unified-customer-voice-portal/products-installation-and-configuration-guides-list.html. |