Element Specifications for Cisco Unified CVP VXML Server and Cisco Unified Call Studio Release 12.0(1)

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Book Title

Element Specifications for Cisco Unified CVP VXML Server and Cisco Unified Call Studio Release 12.0(1)

Chapter Title

Yes_No_Menu

Results

Updated:
January 3, 2019

Chapter: Yes_No_Menu

Yes_No_Menu

The Yes_No_Menu voice element presents a yes/no menu. It can be configured to accept DTMF entry (1 for yes and 2 for no) or spoken input (yes or no and other synonymous utterances, however this is dependent on the voice browser). There is an optional feature that allows the word replay to be spoken (or DTMF button 3) that replays the initial_audio_group. The voice element uses the browser specific VoiceXML builtin grammar for the boolean field type. A separate exit state exists for the yes and no choices (there is no exit state for replay since dialog execution is still contained within the confines of the voice element).

Settings

Name (Label)

Type

Req'd

Single Setting Value

Sub. Allowed

Default

Notes

max_noinput_count

(Max NoInput Count)

int ≥ 0

Yes

true

true

3

0 = infinite noinputs allowed.

max_nomatch_count

(Max NoMatch Count)

int ≥ 0

Yes

true

true

3

0 = infinite nomatches allowed.

inputmode

(Input Mode)

string enum

Yes

true

false

both

The type of entry allowed for input (using speech recognition, DTMF entry, or both). Possible values are: voice | dtmf | both.

replay

(Replay)

boolean

Yes

true

true

false

True adds a replay option which replays the initial prompt.

noinput_timeout

(Noinput Timeout)

string

Yes

true

true

5s

The maximum time length allowed for silence or no keypress before a noinput event is thrown. Possible values are standard time designations including both a non-negative number and a time unit, for example, 3s (for seconds) or 300ms (for milliseconds). Default = 5s.

confidence_level

(Confidence Level)

decimal (0.0 – 1.0)

Yes

true

true

0.50

The confidence level threshold to use.

modal

(Disable Hotlinks)

boolean

Yes

true

true

false

Whether or not to temporarily disable all hotlink grammars (global or local) and universal grammars. If set to true, only the boolean builtin grammar will be enabled for the duration of the element. Otherwise all active grammars will be enabled.

Element Data

Name

Type

Notes

value

string

This is the value chosen by the caller. Can be: yes or no.

value_confidence

float

This is the confidence value of the utterance.

Exit States

Name

Notes

max_nomatch

The maximum number of nomatch events has occurred. If the nomatch max count is 0, this exit state will never occur.

max_noinput

The maximum number of noinput events has occurred. If the noinput max count is 0, this exit state will never occur.

yes

The utterance was recognized as yes.

no

The utterance was recognized as no.


Note
The replay option, when activated, resets all the event counts (noinput and nomatch).

Audio Groups

Yes / No Capture

Name (Label)

Req'd

Max1

Notes

initial_audio_group

(Initial)

Yes

Yes

Played when the voice element first begins.

nomatch_audio_group

(NoMatch)

No

No

Played when a nomatch event occurs.

noinput_audio_group

(NoInput)

No

No

Played when a noinput event occurs.

help_audio_group

(Help)

No

No

Played when the caller asks for help. If not specified, help is treated as a nomatch event by default.

End

Name (Label)

Req'd

Max 1

Notes

yes_audio_group

(Yes)

No

Yes

Played when the caller chose the yes option. If not present, no audio will play when this option is chosen.

Folder and Class Information

Studio Element Folder Name

Class Name

Menu

com.audium.server.voiceElement.menu.MYesNoMenu

Events

Name (Label)

Notes

Event Type

You can select Java Exception, VXML Event, or Hotlink as event handler for this element.

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