Port Utilization Table Columns
The columns in the port utilization tables in this document describe the following:
- Listener (Process or Application Protocol)
A value representing the server or application and where applicable, the open or proprietary application protocol.
- Listener Protocol and Port
An identifier for the TCP or UDP port that the server or application is listening on, along with the IP address for incoming connection requests when acting as a server.
- Remote Device (Process or Application Protocol)
The remote application or device making a connection to the server or service specified by the protocol.
- Remote Port
The identifier for the TCP or UDP port that the remote service or application is listening on, along with the IP address for incoming connection requests when acting as the server.
- Traffic Direction
The direction that traffic flows through the port: Inbound, Bidirectional, Outbound.
Note |
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Customer Collaboration Platform Port Utilization
Listener (Process or Application Protocol) | Listener Protocol and Port | Destination Port | Remote Device (Process or Application Protocol) | Remote Protocol and Port | Traffic Direction | Purpose |
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Email notifications | 25 | - | - | - | Outward, from Customer Collaboration Platform to the configured email server. | Customer Collaboration Platformcommunicates with the configured email server (that can be in the corporate intranet or on the internet) to send email notifications. |
HTTP | 80 | - | - | - | Bidirectional | Used for unsecure (HTTP) traffic:
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HTTPS | Port 443 | - | - | - | Bidirectional | Used for secure (HTTPS) traffic
|
Email notifications SSL/TLS | Port 465 (configurable) | - | - | Outward, from Customer Collaboration Platform to the configured email server. | Customer Collaboration Platform communicates with the configured email server (that can be in the corporate intranet or on the internet) to send email notifications. | |
Email (SMTP) | Port 587 (configurable in Unified CCX Administration) | - | - | Outward, from Customer Collaboration Platform to the Exchange Server. | Used by the Email Reply API to send email. The Email Reply API uses SMTP to send a response to a customer email message. | |
Email (secure IMAP/IMAPS) | Port 993 (configurable in Unified CCX Administration) | - | - | Outward, from Customer Collaboration Platform to the Exchange Server. | Used by email feeds to retrieve email. IMAPS allows email feeds to fetch email from the Exchange Servers and allows the Email Reply API to retrieve email and save draft email messages. | |
Customer Collaboration Platform Chat Gateway webhook interface (HTTPS) | Port 10443 | - | - | Unidirectional, Inward from Internet to Cisco Customer Collaboration Platform server. | This TCP port is enabled for public access to the Customer Collaboration Platform Chat Gateway webhook interface. | |
XMPP (IM) notifications using an external XMPP server | Port 5222 (configurable) | - | - | Bidirectional | Customer Collaboration Platform communicates with the configured XMPP Notifications server (that can be in the corporate intranet or on the internet) to send XMPP (IM) notifications. Outward, from Customer Collaboration Platform to the configured XMPP Notifications server. | |
Notification Service (XMPP eventing over TCP sockets) | Port 5222 | - | - | Bidirectional | Customer Collaboration Platform listens for incoming TCP socket connections to register and send XMPP events. Unified CCX uses this port to receive social contact events. Inward, from CCX to the Customer Collaboration Platform server. | |
Eventing and chat (BOSH) | Port 7071 | - | - | Bidirectional | The unsecure BOSH connection supports eventing and chat communication between the Customer Collaboration Platform user interface and the Customer Collaboration Platform server. | |
Eventing and chat (secure BOSH) | Port 7443 is used for secure BOSH connections to the XMPP eventing server. | - | - | - | Bidirectional | The secure BOSH connection supports eventing and chat communication between the Customer Collaboration Platform user interface and the Customer Collaboration Platform server. |