Overview
Cisco Unified Intelligence Center is a reporting platform for users of Cisco Contact Center products. It is a web-based application that provides Historical, Real-time, and Live Data reporting and dashboards.
Unified Intelligence Center serves the following primary purposes:
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Obtains data from the base solution's database. The base solution can be any of the Contact Center products.
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Allows you to create custom queries to obtain specific data.
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Customizes the visual presentation of the reports.
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Customizes the data presented in the reports.
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Allows different groups of people to view specific data based on their roles.
As a reporting user, you can use the new Unified Intelligence Center page to perform the following tasks:
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Create, edit, and manage Dashboards.
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Create, edit, run, and manage Reports.
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Filter data in a report.
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View permalink for Dashboards and Reports.
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Set sharing permissions for Dashboards and Reports.
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Select locale for the Unified Intelligence Center.
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Search for Dashboard and Report.
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Mark Dashboards and Reports as favorites.
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View the personal list of favorites for Dashboards and Reports.
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Schedule reports to run at selected intervals.
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Creating and viewing;
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Report Definitions
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Data Sources
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Value Lists and Collections
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Users and Permissions (Security)
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