Unified Contact Center
Express(Unified CCX) , a member of
the Cisco Unified Communications family of products, manages customer voice
contact centers for departments, branches, or
small to medium-size companies planning to deploy an entry-level or mid-market
contact center solution.
Unified Operating System Administration web interface in
allows you to
configure and manage the Cisco Unified Communications Operating System.
Unified CCX, you can perform many common system
administration functions through the Cisco Unified Communications Operating
System. Administration tasks include the following examples:
and hardware status.
Check and update
software and options.
security, including IPSec and certificates
following sections describe each operating system function in more detail.
You can access Cisco
Unified Communications Operating System using the following browsers:
Internet Explorer Version 7.0 or 8.0
Version 2.0, 3.0, or 3.5
If you are using
Microsoft Internet Explorer Version 7.0 or higher, or Mozilla Firefox Version
2.0, 3.0, or 3.5 browser, verify that the popup blocker is disabled.
URL of the Cisco Unified Communications Operating System server (https://serverIP)
is included in the browser
Zone" or the
Site Zone" for all product features to work correctly.
Operating System Component Status
Show menu, you can check the status of various
operating system components, including:
Cluster and node
Installed software and options
Settings menu, you can view and update the following
operating system settings:
IP addresses that were entered when the application was installed.
settings—Configures the IP addresses of an external NTP server; add or delete
an NTP server.
settings—Configures the SMTP host that the operating system uses to send e-mail
Settings > Version window, you can choose from
the following options for restarting or shutting down the system:
Versions—Switches the active and inactive disk partitions and restarts the
system. You normally choose this option after the inactive partition has been
updated and you want to start running a newer software version.
Version—Restarts the system without switching partitions.
System—Stops all running software and shuts down the server.
does not power down the server. To power down the server, press the power
operating system security options to manage security certificates and Secure
Internet Protocol (IPSec). From the
Security menu, you can choose the following security
Manages certificates and Certificate Signing Requests (CSR). You
can display, upload, download, delete, and regenerate certificates. Through
Certificate Management, you can also monitor the expiration dates of the
certificates on the server.
Monitors the certificate expiration. The system can
automatically send you an e-mail message when a certificate is close to its
The Online Certificate Status Protocol (OCSP) is used to obtain
the revocation status of the certificate.
Displays or updates existing IPSEC policies; sets up new IPSEC
policies and associations.
To support the Extension Mobility Cross Cluster (EMCC) feature,
the system allows you to execute a bulk import and export operation to and from
a common SFTP server that has been configured by the cluster
Manages the Single Sign On configurations of specific
software upgrade options to upgrade the application software or apply patch
Install/Upgrade menu option, you can upgrade system
software from either a local disc or a remote server. The upgraded software is
installed on the inactive partition, and you can then restart the system and
switch partitions, so the system starts running on the newer software version.
You must perform
all software installations and upgrades by using the software upgrades features
that are included in the Cisco Unified Communications Operating System GUI and
command line interface. The system can upload and process only software that
Cisco Systems approved. You cannot install or use third-party or Windows-based
software applications that you may have been using with a previous version of
The application provides the following operating system
Ping—Checks connectivity with other network devices.
Remote Support—Configures an account that Cisco support personnel can
use to access the system. This account automatically expires after the number
of days that you specify.
access a command-line interface from the console or through a secure shell
connection to the server.