View Team Performance
Use the Team Performance gadget to view the agents on each of your assigned teams.
In the Team Performance gadget, you can view the details of the team that is selected by default in the drop down.
A list of agents for the selected team, their current state, time in state, and extension appears. You can click the headers of the columns to sort by Agent Name, State, Time in State, or Extension.
To view another team, click the drop-down list and choose a new team.