Contact Center Express (Unified CCX) meets the contact center needs of
departmental, enterprise branch, or small to medium-sized companies. Unified
CCX offers easy-to-deploy, easy-to-use, highly available, and sophisticated
customer interaction management for up to 400 agents. Unified CCX enhances the
efficiency, availability, and security of customer contact interaction
management in a virtual contact center. It offers integrated self-service
applications across multiple sites.
Unified CCX provides
reduced business costs and improved customer response by providing a
single-server, contact-center-in-a-box deployment with the following:
and distributed automatic call distributor (ACD)
telephony integration (CTI)
You can add the
Cisco Workforce Optimization suite to provide quality management and work force
management tools to improve workforce productivity.
Unified CCX is
available in three versions (Standard, Enhanced, and Premium) to better match
product functions with your business requirements. All Unified CCX solutions
are tightly integrated with Unified CM.