The documentation set for this product strives to use bias-free language. For the purposes of this documentation set, bias-free is defined as language that does not imply discrimination based on age, disability, gender, racial identity, ethnic identity, sexual orientation, socioeconomic status, and intersectionality. Exceptions may be present in the documentation due to language that is hardcoded in the user interfaces of the product software, language used based on RFP documentation, or language that is used by a referenced third-party product. Learn more about how Cisco is using Inclusive Language.
This table lists changes made to this guide. Most recent changes appear at the top.
|
Change |
See |
Date |
|---|---|---|
|
Initial Release of Document for Release 11.5(1) |
August 2016 |
|
The Cisco Unified Contact Center Express Historical Reporting Guide describes all the fields in a historical report. In addition, this guide provides the query designs for a historical report.
This document is intended for Unified CCX users who access historical reports. The "Query Designs" section is intended for custom report developers..
|
Document or Resource |
Link |
|---|---|
|
Cisco Unified Contact Center Express Documentation Guide |
|
|
cisco.com site for Unified CCX documentation |
|
|
Troubleshooting tips for Unified CCX |
http://docwiki.cisco.com/wiki/Troubleshooting_Unified_Contact_Center_Express |
|
Virtualization for Unified CCX |
http://docwiki.cisco.com/wiki/Virtualization_for_Cisco_Unified_Contact_Center_Express |
|
cisco.com site for Unified Intelligence Center documentation |
http://www.cisco.com/en/US/products/ps9755/tsd_products_support_series_home.html |
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