Your Phone

Your Cisco IP Conference Phone 8832

The Cisco IP Conference Phone 8832 Multiplatform Phones provide high‑definition (HD) audio performance and 360-degree coverage for medium to large conference rooms and executive offices. The conference phone has sensitive microphones that let you speak in a normal voice and be clearly heard from up to 10 feet (2.1 m) away.

Figure 1. Cisco IP Conference Phone 8832 with Multiplatform Firmware

You can connect two wired expansion microphones or two wireless expansion microphones to the phone to increase coverage in larger conference rooms. The maximum number of microphones is two. Wired and wireless microphones cannot be mixed.

The phone can be used for a 20 x 20 foot (6.1 x 6.1 m) room and up to 10 people. When you add the wired expansion microphones, coverage extends to a 20 x 34 foot (6.1 x 10 m) room and up to 22 people. When you add the wireless expansion microphones, coverage extends to a 20 x 40 foot (6.1 x 12.2m) room and up to 26 people.

Feature Support

This document describes all the features that the device supports. However, not all features may be supported with your current configuration. For information on supported features, contact your service provider or administrator.

Phones Supported in this Document

This document supports these phones:

  • Cisco IP Conference Phone 8832 Multiplatform Phones

In this document, the term phone or Cisco IP Phone refers to the above phones.

New and Changed Features

New and Changed for Firmware Release 12.0(2)

Revisions

New and Changed Sections

A new topic added for the task to manage participant list in Ad Hoc conference as a host

View the Participants List as a Host in Ad Hoc Conference

A new topic added for the task to manage participant list in Ad Hoc conference as a participant

View the Participants List as a Participant

A new topic added for the task to remove participant list in Ad Hoc conference as a host

Remove a Participant as a Host in Ad Hoc Conference

New and Changed for Firmware Release 11.3(7)

Revision

New and Changed Sections

Added the topic to support spam indication for Webex calls

Spam Indication for Webex Calls

Updated the topic for Webex calls

View your Recent Calls

Added the task on how to view call statistics on the phone

View Call Records in Call Statistics

Updated the topic to mention how to set password in phone web page

Set Password

Added the task on how to set password from phone web page

Set Password from Phone Web Page

Updated the topic to add HTTP proxy

Phone Web Page

Added the topics for the feature HTTP proxy

HTTP Proxy Settings

Set Up a Proxy Server with the Auto Proxy Mode

Set Up a Proxy Server with the Manual Proxy Mode

Set Up a Proxy Server from the Phone Web Page

New and Changed for Firmware Release 11.3(6)

Revision

New and Changed Sections

Updated the topics for the new feature Permission Only for the Call Forward All Service Setup

Forward Calls

Forward Calls with the Phone Web Page

Activate Call Forward All with Feature Activation Code Synchronization

Forward Calls from Your Phone

Updated several steps for the feature Enhancements of Displaying Contact Numbers from the LDAP Directory

Search for a Contact in the All Directories Screen

Updated the topic to add related topic links

Search for a Contact in Your LDAP Directory

Added the new task for the feature Enhancements of Displaying Contact Numbers from the LDAP Directory

Call a Contact in Your LDAP Directory

Added the new task for the feature Enhancements of Displaying Contact Numbers from the LDAP Directory

Edit a Contact Number in Your LDAP Directory

Added the new topics for the feature Enhancements of Displaying Contact Numbers from the XML Directory

XML Directory

Call a Contact in Your XML Directory

Edit a Contact Number in Your XML Directory

Added the new topics for Webex directory support

Webex Directory

Search for a Contact in Your Webex Directory
Search for a Webex Contact in All Directory
Edit the Webex Directory Name

Updated topics for Webex call log support

View your Recent Calls

View Calls Logs from Server

New and Changed for Firmware Release 11.3(4)

This release has no impact on this guide.

New and Changed for Firmware Release 11.3(3)

Revision

New and Changed Sections

Updated the step on how to add contacts in the topic

Search for a Contact in the All Directories Screen

Added one prerequisite for the topic and another method to add contacts in the personal address book

Add a New Contact to Your Personal Address Book

Added the topic about how to add, edit, and delete the contacts in the BroadSoft Personal directory

Manage Your Contacts in the BroadSoft Personal Directory

Updated the topic with the new steps to add a contact

Create a Contact from a Recents Record

Updated the topic to block an anonymous call on the phone

Block an Anonymous Call

Added the topic to enable anonymous call blocking from the phone web page

Enable Anonymous Call Blocking from the Phone Web Page

Added the topic to enable call waiting on the phone

Enable Call Waiting

Added the topic to enable call waiting from the phone web page

Enable Call Waiting from the Phone Web Page

Updated the topic to mention the new menu text box Unavailability

Change Your Status as a Call Center Agent

Updated the topic for the new softkeys of the calls history list

View your Recent Calls

Updated to topic to add the new menu item

Find Information About Your Phone

New and Changed for Firmware Release 11.3(2)

Revision

New and Changed Sections

Added the topic for user authentication control on phone menus

User Authentication Control

Added the topic for Activation Code Sync

Activate Call Forward All with Feature Activation Code Synchronization

Updated the existing task to include information on reverse name lookup with local directory

View Calls Logs from Server

Added the overview description for phone settings

Phone Settings Overview

Updated the directory-related tasks

Search for a Contact in the All Directories Screen

Add a New Contact to Your Personal Address Book

Add a New Contact to Your Personal Address Book with Phone Web Page

Call a Contact in Your Personal Address Book

Edit a Contact in Your Personal Address Book

Remove a Contact from Your Personal Address Book

Updated the tasks for the directory enhancement feature

Search for a Contact in the All Directories Screen

Search for a Contact in Your BroadSoft Directory

Edit Your Contact Type in Your BroadSoft Directory

Edit Your BroadSoft Directory Name

Edit the Server Name of Your BroadSoft Directory

Edit Credentials of Your BroadSoft Directory

Search for a Contact in Your LDAP Directory

Make a Call to an IM and Presence Contact

Change Your Presence State

Add a New Contact to Your Personal Address Book

Add a New Contact to Your Personal Address Book with Phone Web Page

Search for a Contact in Your Personal Address Book

Call a Contact in Your Personal Address Book

Edit a Contact in Your Personal Address Book

Remove a Contact from Your Personal Address Book

Updated the task on how to forward a call from a phone

Forward Calls from Your Phone

Add the task on how to forward a call with the phone web page

Forward Calls with the Phone Web Page

Add the topic to edit user credentials to access the LDAP directory

Edit Credentials of Your LDAP Directory

Updated the task to include user credentials

Search for a Contact in Your LDAP Directory

Update the topics to introduce or mention the LDAP cache mechanism

LDAP Directory

Search for a Contact in Your LDAP Directory

Updated one step in the topic to show the different user credentials

Edit Credentials of Your LDAP Directory

Updated the existing topic to include ACD status synchronization

Call Center Features

Updated the topic to check the status of call center agent.

Sign In as a Call Center Agent

New and Changed for Firmware Release 11.2(3)SR1

Revisions

New or Changed Sections

Added a new task about getting your phone onboard with the activation code

Onboard Your Phone with Activation Code

Phone Setup

Your administrator sets up your phone and connects it to the network. If your phone is not set up and connected, contact your administrator for instructions.

Connect to the Network

You need to connect the phone to the network.

  • Wired network connection—All wired network connections use one of the following:

    • PoE deployment: Connect the phone to the Cisco IP Conference Phone 8832 PoE Injector (CP-8832-POE) and connect the injector to the network with an Ethernet cable.

    • Non-PoE deployment: Connect the phone to the Cisco IP Conference Phone 8832 Non-PoE Ethernet Injector (CP-8832-ETH or CP-8832-ETH-WW). Then, connect the injector to the network with an Ethernet cable and plug the injector into the electric outlet.


Note

CP-8832-ETH and CP-8832-PWR are for North America. CP-8832-ETH-WW and CP-8832-PWR-WW are for other locations.
Figure 2. PoE Deployment

Cisco IP Conference Phone 8832 PoE Injector with PoE power

Figure 3. Non-PoE Deployment

Cisco IP Conference Phone 8832 Non-PoE Ethernet Injector with Ethernet power

Onboard Your Phone with Activation Code

After your phone boots up, you will see a welcome screen where you can enter the activation code. If you don't have an activation code, contact your administrator.

Before you begin

Your administrator provides you with a 16-digit activation code in the form xxxx-xxxx-xxxx-xxxx.

Procedure

Step 1

Enter your activation code in the field that is provided on the Welcome screen. You don't need to input the hyphen (-) character when entering the code.

Step 2

Press Continue.

The phone completes the onboarding process automatically.

Step 3

If an error message displays, enter the code again or contact your administrator for a new code.

Create User Password on Phone

Your administrator enables your phone to prompt for Set password notification screen when your phone reboots after every factory reset. This feature enhances the security of your phone.

Procedure

Step 1

Perform one of the following:

  • After factory reset, your phone reboots and you see the Set password prompt on the phone.

  • Press

    1. Select Status > Issues. If the phone has no user password that is created, you see a message No user password provided and you see the Select softkey which lets you access the No user password provided screen.

      If the phone has user password, the value of the Issues menu is displayed as None.

    2. Press Create.

Step 2

In the Set password screen, set the new password in the New password box.

After you create a new password, an unlock icon appears on the phone screen.

Auto Provision Your Phone with Short Activation Code

After your phone boots up, you see a welcome screen where you can enter the activation code. If you don't have the activation code, contact your administrator.

Before you begin

Your administrator provides your activation code:

Procedure

Step 1

Press pound (#), and enter your activation code in the field that is provided on the Welcome screen.

Step 2

Press Continue.

The phone completes the provisioning process automatically.

Step 3

If an error message displays, enter the code again or contact your administrator.

Install the Wired Expansion Microphones

The phone supports an optional kit with two wired expansion microphones. You can extend the microphones up to 7 feet (2.13m) from the phone. For best results, place the microphones between 3 feet (0.91 m) and 7 feet (2.1 m) away from the phone.

Procedure

Step 1

Plug the end of the microphone cable into the port on the side of the phone.

Step 2

Extend the microphone cable to the desired position.

The following figure shows installation of a wired expansion microphone.
Figure 4. Wired Expansion Microphone Installation
Wired Expansion Microphone Installation

Install the Wireless Expansion Microphones

The conference phone provides the option of connecting two wireless expansion microphones.

Note

You must use either two wired microphones or two wireless microphones with the phone, but not a mixed combination.

When the phone is in a call, the LED on the expansion microphone is lit green. To mute the expansion microphone, press the Mute key. When the microphone is muted, the LED is lit red. When the battery in the microphone is low, the battery indication LED blinks rapidly.

Before you begin

Disconnect the wired expansion microphones before you install wireless expansion microphones. You cannot use both wired and wireless expansion microphones at the same time.

Procedure

Step 1

Position the table mount plate on the table surface location where you want to place the microphone.

Step 2

Remove the adhesive for the double-stick tape on the bottom of the table mount plate. Place the table mount plate to adhere to the table surface.

Step 3

Attach the microphone to the table mount plate. Magnets are embedded in the microphone to snap the unit into place.

You can move the microphone and attached table mount to a different location on the table surface as needed. Use care when moving to protect the unit.

Pair a Wireless Microphone

Before you begin

Unplug any wired microphones.

Procedure

Step 1

Press Settings.

Step 2

Select Device administration > Microphones > Wireless microphones.

Step 3

Select either Microphone 1 or Microphone 2 and press Pair.

If a microphone is already linked to a particular channel, the phone screen shows that the microphone is paired.

Step 4

Press Mute on the wireless microphone until the microphone LED blinks white.

If the pairing succeeds, the phone screen displays a success message.

Step 5

(Optional) Press Cancel to revert to the Wireless microphones menu.

Unpair a Wireless Microphone

Procedure

Step 1

Press Settings.

Step 2

Select Device administration > Microphones > Wireless microphones.

Step 3

Select either Microphone 1 or Microphone 2.

If the selected channel is paired, the Unpair softkey displays on the phone screen.

Step 4

Press Unpair.

Install the Wireless Microphone Charging Cradle

You use the charging cradle to charge the wireless microphone battery.

Procedure

Step 1

Plug the charging cradle power adapter into an electrical outlet.

Step 2

Plug one end of the USB-C cable to the charging cradle and the other end into the power adapter.

The following figure shows installation of a wireless microphone charging cradle.
Figure 5. Wireless Microphone Charging Cradle Installation
Wireless Microphone Charging Cradle Installation

User Authentication Control

Your administrator can configure if you require authentication to access phone menus. Your administrator can also customize and turn off the authentication to allow access to all phone menus.

With this feature, whether any phone menu needs authentication is controlled by your administrator. If your administrator configures authentication to access the menu, you need to provide the password and sign in to access the menu.

Daisy Chain Mode is not supported for 11.2.3. Suppressed for this release and check this for the next release.

Sign into Your Extension from Another Phone (Extension Mobility)

If extension mobility is configured, you can sign into a different phone in your network and have it act the same as your phone. After you sign in, the phone adopts your personal directory number.

Before you begin

Your administrator configures provisioning authority.

Procedure

Step 1

Press Sign in.

Step 2

Enter your username and password, then press Sign in.

The password field allows two input methods: alphanumeric and numeric. While you type in the password, you see the Options softkey on the phone. Use this softkey to change the current password input type. Select Input all for alphanumeric input and select Input num for numeric entry. Your administrator configures the password input method on the phone web page.

Step 3

Press Sign out to sign out of your extension.

Sign in to a Phone as a Guest

Your phone has a guest account when your administrator enables hoteling on your phone. You can then sign in to a different phone in your network as a guest.

Procedure

Step 1

Press Sign in.

Step 2

Enter your user ID and password.

The password field uses two types of input methods; alphanumeric and numeric. While you type in the password, you see Options softkey on the phone. You can use this softkey to change the current password input type. Select Input all for alphanumeric input and select Input num for numeric entry.

Step 3

Press Save.


Note

An administrator can set up a phone to make emergency calls. Whenever you sign in as a guest to a registered phone, the phone transfers a request to obtain the location of the phone. The location is sent to the emergency services when you make an emergency call.

Sign Out of a Phone as a Guest

Procedure

Step 1

Press Guest Out.

Step 2

Press Sign Out.

Set the Profile Rule on the Phone

Procedure

Step 1

Press Settings.

Step 2

Select Device administration > Profile rule.

Step 3

Enter the profile rule using the phone keypad.

Step 4

Press Resync.

Service Interruption Message on Home Screen

When Webex cloud server is not available, you will see Service interruption notification on the phone home screen and the line status shows the survivability icon. During this situation, phone gets connected to the Site Survivability Gateway (SGW) so that you can use at least basic calling features. SGW services are deployed within your local network, hence, the phone supports only basic calling features. If you check the line status, it shows Interrupted. To view the line status, see View the Line Status.

When you experience this issue, your administrator can help troubleshoot.

Phone Web Page

You can customize some phone settings with the phone web page, which you access from your computer. Your administrator gives you the page URL, your user ID, and password.

In the phone web page, you can control features, line settings, and phone services for your phone.

  • Phone features include speed dial, do not disturb, and your personal address book.

  • Line settings affect a specific phone line (directory number) on your phone. Line settings can include call forward, visual and audio message indicators, ring patterns, and other line-specific settings.

The following table describes some specific features that you configure using the phone web page.

Features

Description

Call forward

You specify the number that will receive calls when call forward is enabled on the phone. Use the phone web page to set up more complicated call forward functions, for example, when your line is busy.

Speed dial

You assign phone numbers to speed-dial numbers so that you can quickly call that person.

Ringtone

You assign a ringtone to a specific line.

Personal directory contact

You add a contact to your personal directory with phone web page.

HTTP proxy

You set up an HTTP proxy for the phone to connect to the internet.

Speed dial numbers

When you dial a number on your phone, you enter a series of digits. When you set up a speed dial number, the speed dial number must contain all the digits you need to make the call. For example, if you need to dial 9 to get an outside line, you enter the number 9 and then the number you want to dial.

You can also add other dialed digits to the number. Examples of additional digits include a meeting access code, an extension, a voicemail password, an authorization code, and a billing code.

The dial string can contain the following characters:

  • 0 to 9

  • Pound (#)

  • Asterisk (*)

  • Comma (,)—This is the pause character, and gives a 2 second delay in the dialing. You can have several commas in a row. For example, two commas (,,) represent a pause of 4 seconds.

The rules for dial strings are:

  • Use the comma to separate the parts of the dial string.

  • An authorization code must always precede a billing code in the speed dial string.

  • A single comma is required between the authorization code and the billing code in the string.

  • A speed dial label is required for speed dials with authorization codes and additional digits.

Before you configure the speed dial, try to dial the digits manually at least once to ensure that the digit sequence is correct.

Your phone does not save the authorization code, billing code, or extra digits from the speed dial in the call history. If you press Redial after you connect to a speed dial destination, the phone prompts you to enter any required authorization code, billing code, or additional digits manually.

Example

To set up a speed dial number to call a person at a specific extension, and if you need an authorization code and billing code, consider the following requirements:

  • You need to dial 9 for an outside line.

  • You want to call 5556543.

  • You need to input the authorization code 1234.

  • You need to input the billing code 9876.

  • You must wait for 4 seconds.

  • After the call connects, you must dial the extension 56789#.

In this scenario, the speed dial number is 95556543,1234,9876,,56789#.

Cisco IP Conference Phone 8832 Buttons and Hardware

The following figure shows the Cisco IP Conference Phone 8832.

Figure 6. Cisco IP Conference Phone 8832 Buttons and Features

1

Mute bar

Toggle the microphone on or off. When the microphone is muted, the LED bar is lit red.

2

LED bar

Indicates call states:

  • Green, solid—Active call

  • Green, flashing—Incoming call

  • Green, pulsing—Held call

  • Red, solid—Muted call

3

Softkey buttons

Access functions and services.

4

Navigation bar and Select button

Scroll through menus, highlight items, and select the highlighted item.

When the phone is idle, press Up to access the recent calls list and press Down to access the favorites list.

5

Volume button

Adjust the speakerphone volume (off hook) and the ringer volume (on hook).

When you change the volume, the LED bar lights white to show the volume change.

Note

Cisco 8832 Conference Phones running multiplatform firmware doesn’t support Wifi. Use these phones with a physical ethernet connection.

Conference phone navigation

Use the Navigation bar to scroll through menus. Use the inner Select button of the Navigation bar to select menu items.

If a menu item has an index number, you can enter the index number with the keypad to select the item.

Conference phone softkeys

You can interact with the features on your phone with the softkeys. Softkeys, located below the screen, give you access to the function displayed on the screen above the softkey. The softkeys change depending on what you are doing at the time.

The and softkeys indicate●● softkey indicates more softkey functions are available.

Conference Phone Screen

The phone screen shows information about your phone such as directory number, active call status, and softkeys. The screen is made up of three sections: the header row, the middle section, and the footer row.

1

At the top of the screen is the header row. The header row displays the current date and time, and the phone number.

2

The middle of the phone screen displays the information associated with the calls or line.

3

The bottom row of the screen contains the softkey labels. Each label indicates the action for the softkey button below the screen.

Clean your phone screen

Procedure

If your phone screen gets dirty, wipe it with a soft, dry cloth.

Caution

 

Don't use any liquids or powders on the phone because they can contaminate the phone components and cause failures.

Wired Expansion Microphone (8832 0nly)

The Cisco IP Conference Phone 8832 supports two wired expansion microphones, available in an optional kit. Use the expansion microphones in larger rooms or in a crowded room. For best results, we recommend that you place the microphones between 3 feet (0.91 m) and 7 feet (2.1 m) away from the phone.

Figure 7. Wired Expansion Microphone
Wired Expansion Microphone

When you're in a call, the expansion microphone LED around the Mute button is green.

When you mute the microphone, the LED is red. When you press the Mute button, the phone and the expansion microphones are muted.

Wireless Expansion Microphone (8832 Only)

The Cisco IP Conference Phone 8832 supports two expansion wireless microphones, available with a charging cradle in an optional kit. When the wireless microphone is placed on the charging cradle for charging, the LED on the cradle is lit white.

Figure 8. Wireless Microphone
Wireless Microphone
Figure 9. Wireless Microphone Mounted on the Charging Cradle
Wireless Microphone Mounted on the Charging Cradle

When the conference phone is in a call, the expansion microphone LED around the Mute button is lit green.

When the microphone is muted, the LED is lit red. When you press the Mute button, the phone and the expansion microphones are muted.

If the phone is paired with a wireless microphone (for example, Wireless microphone 1) and you connect the wireless microphone to a charger, pressing the Show detail softkey indicates the charge level for that microphone.

When the phone is paired with a wireless microphone and you connect a wired microphone, the wireless microphone gets unpaired and the phone is paired with the wired microphone. A notification appears on the phone screen indicating that the wired microphone is connected.

Energy Savings

Your administrator can reduce the amount of power that the phone screen uses when you're not using your phone. Level of energy-saving that your administrator can set up:

  • Power Save—The backlight or screen turns off when the phone has been inactive for a period of time.

Turn On Your Phone

When your phone turns off to save energy, the phone screen is blank and the Select button lights up.

Procedure

Press Select to turn your phone back on.

Additional Help and Information

If you have questions about the functions available on your phone, contact your administrator.

The Cisco website (https://www.cisco.com) contains more information about the phones and call control systems.

Troubleshooting

You may experience issues related to the following scenarios:

  • Your phone cannot communicate with the call control system.

  • The call control system has communication or internal problems.

  • Your phone has internal problems.

If you experience problems, your administrator can help troubleshoot the root cause of the problem.

Find Information About Your Phone

Your administrator may ask for information about your phone. This information uniquely identifies the phone for troubleshooting purposes.

The phone contains all unique device identifier (UDI) information. The UDI is composed of three data elements associated with the phone. The data elements are:

  • Product Identifier (PID)

  • Version Identifier (VID)

  • Serial Number (SN)

You can also find the information about your phone by going to Info > Status > Product Information on the phone web interface.

Procedure

Step 1

Press Settings.

Step 2

Select Status > Product Information.

You can view the following information:

Product name— Name that represents the Cisco IP Phone.

Serial number— Serial number of the Cisco IP Phone.

MAC address—Hardware address of the Cisco IP Phone.

Software version—Version number of the Cisco IP Phone firmware.

Configuration version—Version number of the Cisco IP Phone configuration. This information shows when your administrator has enabled it.

Hardware version—Version number of the Cisco IP Phone hardware.

VID—Version ID of the Cisco IP Phone.

Certificate—Status of the client certificate, which authenticates the Cisco IP Phone for use in the ITSP network. This field indicates if the client certificate is properly installed in the phone.

Customization—For an RC unit, this field indicates whether the unit has been customized or not. Pending indicates a new RC unit that is ready for provisioning. If the unit has already retrieved its customized profile, this field displays the Customization state as Acquired.

Step 3

Press Back to return to the Applications screen.

View the Customization State on the Phone

After the RC download from the EDOS server completes, you can view the customization state of a phone on the screen.

Here are the descriptions of the remote customization states:

  • Open—The phone has booted for the first time and is not configured.

  • Aborted—Remote Customization is aborted due to other provisioning, for example, DHCP options.

  • Pending—The phone can not download the profile from the EDOS server.

  • Custom-Pending—The phone has downloaded a redirect URL from the EDOS server.

  • Acquired—In the profile downloaded from the EDOS server, there is a redirect URL for provision configuration. If the redirect URL download from the provisioning server is successful, this state is displayed.

  • Unavailable—Remote customization has stopped because the EDOS server responded with an empty provisioning file and the HTTP response was 200 OK.

Procedure

Step 1

Press Settings.

Step 2

Select Status > Product information > Customization.

Step 3

Press Back.

View the Network Status

Procedure

Step 1

Press Settings .

Step 2

Select Status > Network status.

You can view the following information:

  • Network type—Indicates the type of Local Area Network (LAN) connection that the phone uses.

  • Network status—Indicates if the phone is connected to a network.

  • IPv4 status—IP address of the phone. You can see information on IP address, Addressing type, IP status, Subnet mask, Default router, Domain Name Server (DNS) 1, DNS 2 of the phone.

  • IPv6 status —IP address of the phone. You can see information on IP address, Addressing type, IP status, Subnet mask, Default router, Domain Name Server (DNS) 1, DNS 2 of the phone.

  • VLAN ID—VLAN ID of the phone.

  • MAC address—Unique Media Access Control (MAC) address of the phone.

  • Host name—Displays the current host name assigned to the phone.

  • Domain—Displays the network domain name of the phone. Default: cisco.com

  • Switch port link—Status of the switch port.

  • Switch port config—Indicates speed and duplex of the network port.

View the Phone Status

Procedure

Step 1

Press Settings .

Step 2

Select Status > Phone status > Phone status.

You can view the following information:

  • Elapsed time—Total time elapsed since the last reboot of the system

  • Tx (Packets)—Transmitted packets from the phone.

  • Rx (Packets)—Received packets from the phone.

View the Status Messages on the Phone

Procedure

Step 1

Press Settings .

Step 2

Select Status > Status messages.

You can view a log of the various phone statuses since provisioning was last done.

Note

 

Status messages reflect UTC time and are not affected by the timezone settings on the phone.

Step 3

Press Back.

View the Line Status

Procedure

Step 1

Press Settings.

Step 2

Select Status > Phone status > Line status.

You can view the status of each line on the phone.

View Call Records in Call Statistics

Each call record contains additional information that you might want to check, follow the procedure provided in this topic to view the detailed information of your recent call records.
Before you begin
Sign in to the phone so you can access to access the Call statistics menu.

If a lock icon displays in the upper-right corner of the main screen, this means that you don't sign in to the phone yet.

Procedure

Step 1

Press Settings.

Step 2

Select Status > Phone status > Call statistics.

Step 3

(Optional) If prompted, enter your password and press Sign in.

If you cannot sign in to the phone, contact your administrator.

Step 4

Highlight a call statistics entry from the list, and press Select.

You can also press the Select button of the Navigation cluster to shows details of the highlighted entry.

You can view the following information:

  • Call type—An outbound or inbound call.

  • Peer name—The name of the person who made or answered the call.

  • Peer phone—The phone number of the person who made or answered the call.

  • Encode codec—The method used to compress the outgoing audio.

  • Decode codec—The method used to decompress the incoming audio.

  • Call time—The time a call was made or answered.

  • Call ID—An identifier of the caller.

The call statistics may contain additional information such as counter, statistics, and voice-quality metrics. Use this information for troubleshooting.

View 802.1X Transaction Status

Procedure

Step 1

Press Settings.

Step 2

Select Network configuration > Ethernet configuration > 802.1X authentication > Transaction status.

You can view the following information:

  • Transaction status

  • Protocol

View the Reboot History

Procedure

Step 1

Press Settings.

Step 2

Select Status > Reboot history.

You can view the details of the date and time whenever the phone has rebooted, no matter why the phone rebooted.

Report all phone issues for your Cisco MPP device

You can use the Problem Reporting Tool (PRT) to collect and send phone logs, and to report problems to your administrator.

Before you begin
Your administrator enables web server for the phone.
Procedure

Step 1

Press Settings.

Step 2

Select Status > Report problem.

Step 3

Enter the date that you experienced the problem in the Date of problem field. The current date appears in this field by default.

Step 4

Enter the time that you experienced the problem in the Time of problem field. The current time appears in this field by default.

Step 5

Select Problem description.

Step 6

Select a description from the displayed list.

Step 7

Press Submit.

Note

 

If your administrator disables web server for the phone, the phone fails to upload the problem report to the server. In addition, the phone screen shows Error: 109 or Report Problem together with an unavailable download link. Contact your administrator to help you resolve the issue.

Factory Reset from Server

You can restore your phone to its original manufacturer settings when your administrator factory reset it from the server. After you reset the phone, you can reconfigure it.

When your administrator factory reset your phone, you will observe the following notifications on the phone screen.

  • If the phone is idle and has no active call or the phone is not upgrading, it shows a message, Factory resetting as per request from administrator, then the phone reboots to complete the factory reset.

  • If the phone is busy with an active call or the phone is upgrading, it shows a message, Phone will factory reset when idle as per request from administrator. After the phone becomes idle, it shows Factory resetting as per request from administrator, then the phone reboots to complete the factory reset.

Identify Phone Issues with a URL in the Phone Web Page

When the phone doesn't work or doesn't register, a network error or any misconfiguration might be the cause. To identify the cause, add a specific IP address or a domain name to the phone admin page. Then, try to access so that the phone can ping the destination and display the cause.

Procedure

In a supported web browser, enter a URL that consists of your phone IP address and the destination IP that you want to ping. Enter the URL using the format:

http:/<Phone IP>/admin/ping?<ping destination>, where:

<Phone IP> = actual IP address of your phone.

/admin = path to the access admin page of your phone.

<ping destination> = any IP address or domain name that you want to ping.

The ping destination allows only alphanumeric characters, ‘-’, and “_” (underscores). Otherwise the phone shows an error on the web page. If the <ping destination> includes spaces, the phone uses only the first part of the address as the pinging destination.

For example, to ping the 192.168.1.1 address:

http://<Phone IP>/admin/ping?192.168.1.1

Lost Phone Connectivity

Sometimes your phone loses its connection to the phone network. When this connection is lost, your phone displays a message.

If you are on an active call when the connection is lost, the call continues. But, you don't have access to all normal phone features because some functions require information from the call control system. For example, your softkeys might not work as you expect.

When the phone reconnects to the call control system, you'll be able to use your phone normally again.

For more information on phone registration, please visit Manual phone registration.

Get More Information When Your Phone Displays a Provisioning Failure Message

If your phone displays the message Verify your provisioning settings or contact your service provider., you have a configuration problem. This message will display only immediately after the phone boots up. You will not see this message after the phone is registered to a call server.

This message applies to all MPP Phones.

Procedure

Step 1

Press one of these options:

  • Details—display a list of status messages.

  • Cancel—return to the main phone screen.

Note

 

If you cancel a provisioning alert, the phone doesn't show another provisioning alert until the phone has rebooted.

Step 2

Highlight the relevant status message from the list, and press one of these options:

  • Details—display the entire status message.

  • Clear—delete the complete message list.

Step 3

Contact your administrator to help you resolve the issue. If your administrator has given you access, you can also view the messages on the phone web page.

On the phone web page, go to Info > Download Status > Provisioning Status

Find the Transition License Type

Your administrator may ask for information about the type of license used to migrate to multiplatform firmware.

Procedure

Step 1

Press Settings.

Step 2

Select Status > Product Information.

Step 3

In the Transition Authorization Type field, view the license type used.

Find Information about MIC Cert Refresh Status

You can view the renewal status and related information on the phone web page to check if the Manufacture Installed Certificate (MIC) renewal is completed. Your administrator might ask you about this information during the phone troubleshooting.
Before you begin

  • Your administrator has given you the access to the phone web page.

  • Your administrator activates the Manufacture Installed Certificate (MIC) renewal on your phone.

Procedure

Step 1

On the phone web page, click Info > Download Status.

Step 2

Find the information from the MIC Cert Refresh Status section.

  • MIC Cert Provisioning Status: This field includes the date and time of the performed certificate renewal, the HTTP request URL, and result messages.

  • MIC Cert Info: This field shows the overall status of the certificate renewal procedure. Typically, it shows whether the MIC certificate of your phone is renewed successfully.

For more information, contact your administrator.

Cisco One-Year Limited Hardware Warranty Terms

Special terms apply to your hardware warranty and services that you can use during the warranty period.

Your formal Warranty Statement, including the warranties and license agreements applicable to Cisco software, is available at: Product Warranties.