See the publications that are specific to your language, phone model, and multiplatform firmware release. Navigate from the following Uniform Resource Locator (URL):

https://www.cisco.com/c/en/us/products/collaboration-endpoints/ip-phone-8800-series-multiplatform-firmware/index.html

With the Firmware release 12.0(4), you can set preferred values for user with the attribute user-pref to provide them a seamless experience. Also, further changes made by the user using the phone or from the phone administration web page is preserved.

Where to Fine More Information

• Cisco IP Desk Phone with Multiplatform Firmware (MPP) － Administration Guide

This feature lets admin to configure specific line keys (using extended function configuration) for monitoring Call Park Extension. As a result, only a single button is required to park/unpark a call.

To enable this feature from the phone administration web page, navigate to Voice > Att Console > General and set the BLF Callpark On Line Key Enable parameter to Yes.

Where to Find More Information

• Cisco IP Desk Phone with Multiplatform Firmware (MPP) － Administration Guide

With this feature, user can change the video layout during an ongoing meeting. This release supports the following video layouts in the Cisco IP Phone 8845 and Cisco IP Phone 8865:

• Focus

• Overlay

• Stack

• Grid

• Prominent

Note

If someone starts sharing any content during the meeting, the layout remains unchanged and also, the layout softkey is hidden. For 8800: To display layout softkey in hybrid meeting, you need to add layout option in the Connected Meeting Key List, if the Programmable Softkey Enable is selected "Yes". Layout softkey is displayed in hybrid meeting by default, if the Programmable Softkey Enable is selected "No". For 8875: Layout softkey is displayed in hybrid meeting by default.

Where to Find More Information

• Cisco IP Desk Phone with Multiplatform Firmware (MPP) － Administration Guide

Multiplatform phones Cisco IP Phone 8851, 8861 and 8865 now support Cisco headset 320 series and Cisco headset 720 series.

Cisco Headset 720 Series is a series of headsets that use Bluetooth and USB HD adapter enables an easy plug-and-play, wireless experience. The Cisco Headset 320 Series is the first Cisco headset to feature the Webex button. Use the Webex button to bring the app window to the top of your desktop screen or join upcoming meetings. It offers easy plug-and-play integration with the Cisco IP Phones 8851, 8861 and 8865.

Where to Find More Information

• Cisco IP Phone 8800 Series Multiplatform Phones User Guide

For enterprises that might use nomadic 911 capabilities, public and private IP addresses are not sufficient to identify a specific location. In such scenarios, it is recommended to utilize the network switching infrastructure to help determine the client’s location. In this approach, customer can add relevant network switches and switch ports into the map for a location or sub-location, and need to probe for and report their respective switch ports when reporting network data, as part of the emergency call flow.

To enable this feature from the phone administration web page for both wired and wireless phones, choose the X-SWITCH-INFO Support parameter from the Voice > System > Optional Network Configuration.

Where to Find More Information

• Cisco IP Desk Phone with Multiplatform Firmware (MPP) － Administration Guide

With the Firmware release 12.0(4), you can configure a line to allow only one call at a time.

You can use the Call Appearances Per Line parameter in the phone administration web page from Voice > Phone to configure this feature.

Where to Fine More Information

• Cisco IP Phone 8800 Series Multiplatform Phones User Guide

• Cisco IP Desk Phone with Multiplatform Firmware (MPP) － Administration Guide

• XML Reference Guide for Cisco IP Phone Multiplatform Phones

With this feature, the active call window is minimized when you make or answer a call; and the call session information, such as caller/callee name, number, call duration, call state, and any special icons like secure call, call recording, etc. are displayed in the line label itself. This lets you to view status of various other lines, BLF/SD features, along with the current call information. During multiple calls, the line icon is switched between call counts and current call icon.

If Key Expansion Module is attached to your phone with a line configured on KEM line key, the call session information is displayed on the KEM line label itself during an active call.

To enable this feature from the phone administration web page, use the Auto Collapse Into Line Key parameter from the Voice > User.

Where to Find More Information

• Cisco IP Desk Phone with Multiplatform Firmware (MPP) － Administration Guide

The following list contains the severity 1, 2, and 3 defects that are open for the Cisco IP Phone 8800 Series Multiplatform Phones that use Firmware Release 12.0(4).

For more information about an individual defect, you can access the online history for the defect by accessing the Bug Search tool and entering the Identifier (CSCxxnnnnn). You must be a registered Cisco.com user to access this defect information.

Because the defect status continually changes, the list reflects a snapshot of the defects that were resolved at the time this report was compiled. For an updated view of the resolved defects or to view specific bugs, access the Bug Search Toolkit as described in the View Caveats.

• CSCwe55809—Personal contact calls play the distinctive ring while there's an active call on 8800 phones.

• CSCwf24915—8865 no video since srtpm_srtpifUnprotect failure after hold resume several times.

• CSCwf30157—Video phone: Camera led may be off in ad-hoc conference call.

• CSCwh70282—Insecure configuration of the Content-security-policy header

• CSCwi27445—Scrub MPP Ringtone documentation

• CSCwi09839—can't display chinese character in the callerID but keep the LCD menu as English (Feature Request)

The following list contains the severity 1, 2, and 3 defects that are resolved for the Cisco IP Phone 8800 Series Multiplatform Phones that use Firmware Release 12.0(4).

For more information about an individual defect, you can access the online history for the defect by accessing the Bug Search tool and entering the Identifier (CSCxxnnnnn). You must be a registered Cisco.com user to access this defect information.

Because the defect status continually changes, the list reflects a snapshot of the defects that were resolved at the time this report was compiled. For an updated view of the resolved defects or to view specific bugs, access the Bug Search Toolkit as described in the View Caveats.

• CSCwf35777—Inbound caller ID issue.

• CSCwf82386—Expiring SUDI/MIC in MPP phones.

• CSCwh20086—MPP restarts randomly while idle.

• CSCwh73253—MPP Phone crashes and resulting in a registration loss [spr_voip/siptcp].

• CSCwh90262—Packet loss incorrectly reported to Control Hub Analytics.

• CSCwi21505—MPP phones doesn't show ps_mem output in "show memory".

• CSCwi58767—88xx 2 BLF's of 40 incorrectly displayed on KEM.

• CSCwi66404—'Mute' cannot be disabled on a call to a predefined emergency number.