Basic Reset
Performing a basic reset of a Cisco IP Phone provides a way to recover when the phone experiences an error. The reset provides a way to reset or restore various configuration and security settings.
Note |
When you set up emergency calls, the phone requests an updated location whenever a person restarts the phone. |
The following table describes the ways to perform a basic reset. You can reset a phone with any of these operations after the phone has started up. Choose the operation that is applicable for your situation.
Operation |
Action |
Explanation |
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Restart phone |
Press Applications and choose . |
Resets any user and network setup changes that you have made, but that the phone has not written to its Flash memory, to previously saved settings, then restarts the phone. |
Reset settings |
To reset settings, press Applications and choose . |
Restores phone configuration or settings to factory default. |
Note |
When you set up emergency calls, the phone requests an updated location whenever the you do the following actions:
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Factory Reset the Phone with the Keypad
Use these steps to reset the phone to factory default settings using the phone keypad.
Before you begin
You must know if your phone is an original hardware release or if the hardware has been updated and re-released.
Procedure
Step 1 |
Unplug the phone:
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Step 2 |
Wait 5 seconds. |
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Step 3 |
Press and hold # and plug the phone back in. |
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Step 4 |
On earlier hardware versions, the Mute button lights up. Wait for the Mute button to turn off. |
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Step 5 |
Press #, then press 123456789*0# in sequence. When you press 1, the lights on the headset button turns off. The light on the Select button flashes when a button is pressed. After you press these buttons, the phone goes through the factory reset process. If you press the buttons out of sequence, the phone powers on normally.
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Perform Factory Reset from Phone Menu
Procedure
Step 1 |
Press Applications . |
Step 2 |
Select . |
Step 3 |
Scroll to All. , and select |
Step 4 |
To restore phone configuration or settings to factory default, press OK. |
Factory Reset the Phone from Phone Web Page
You can restore your phone to its original manufacturer settings from the phone web page. After you reset the phone, you can reconfigure it.
Procedure
Reset your phone from the phone web page from one of the methods:
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Identify Phone Issues with a URL in the Phone Web Page
When the phone doesn't work or doesn't register, a network error or any misconfiguration might be the cause. To identify the cause, add a specific IP address or a domain name to the phone admin page. Then, try to access so that the phone can ping the destination and display the cause.
Procedure
In a supported web browser, enter a URL that consists of your phone IP address and the destination IP that you want to ping. Enter the URL using the format:
<Phone IP> = actual IP address of your phone. /admin = path to the access admin page of your phone. <ping destination> = any IP address or domain name that you want to ping. The ping destination allows only alphanumeric characters, ‘-’, and “_” (underscores). Otherwise the phone shows an error on the web page. If the <ping destination> includes spaces, the phone uses only the first part of the address as the pinging destination. For example, to ping the 192.168.1.1 address: http://<Phone IP>/admin/ping?192.168.1.1 |