acd_login
|
Agt signin
|
Logs user in to Automatic Call Distribution (ACD).
|
Idle
|
acd_logout
|
AgtSignOut
|
Logs user out of ACD.
|
Idle
|
answer
|
Answer
|
Answers an incoming call.
|
Ringing
|
astate
|
Agt Status
|
Checks the ACD status.
|
Idle
|
avail
|
Avail
|
Denotes that a user who is logged in to an ACD server has set his status as available.
|
Idle
|
barge
|
Barge
|
Allows another user to interrupt a shared call.
|
Shared-Active, Shared-Held
|
bargesilent
|
BargeSilent
|
Allows another user to interrupt a shared call with the mic disabled.
|
Shared-Active
|
bxfer
|
BlindXfer
|
Performs a blind call transfer (transfers a call without speaking to the party to whom the call is transferred). Requires
that Blind Xfer Serv is enabled.
|
Connected
|
call (or dial)
|
Call
|
Calls the selected item in a list.
|
Dialing Input
|
call info
|
Call Info
|
Show call information
|
Progressing
|
cancel
|
Cancel
|
Cancels a call (for example, when conferencing a call and the second party is not answering.
|
Off-Hook
|
cfwd
|
Forward / Clr fwd
|
Forwards all calls to a specified number.
|
Idle, Off-Hook, Shared-Active, Hold, Shared-Held
|
crdpause
|
PauseRec
|
Pause recording
|
Connected, Conferencing
|
crdresume
|
ResumeRec
|
Resume recording
|
Connected, Conferencing
|
crdstart
|
Record
|
Start a recording
|
Connected, Conferencing
|
crdstop
|
StopRec
|
Stop recording
|
Connected, Conferencing
|
conf
|
Conference
|
Initiates a conference call. Requires that Conf Server is enabled and there are two or more calls that are active or on hold.
|
Connected
|
confLx
|
Conf line
|
Conferences active lines on the phone. Requires that Conf Serv is enabled and there are two or more calls that are active
or on hold.
|
Connected
|
delchar
|
delChar - backspace Icon
|
Deletes a character when entering text.
|
Dialing Input
|
dir
|
Dir
|
Provides access to phone directories.
|
Idle, Miss, Off-Hook (no input), Connected, Start-Xfer, Start-Conf, Conferencing, Hold, Ringing, Shared-Active, Shared-Held
|
disp_code
|
DispCode
|
Enter Disposition Code
|
Idle, Connected, Conferencing, Hold
|
dnd
|
DND / Clr Dnd
|
Sets Do Not Disturb to prevent calls from ringing the phone.
|
Idle, Off-Hook, Hold, Shared-Active, Shared-Held, Conferencing, Start-Conf, Start-Xfer
|
emergency
|
Emergency
|
Enter emergency number
|
Connected
|
em_login (or signin)
|
Sign in
|
Logs user in to Extension Mobility.
|
Idle
|
em_logout (or signout)
|
Sign out
|
Logs user out of Extension Mobility.
|
Idle
|
endcall
|
End call
|
Ends a call.
|
Connected, Start-Xfer, Start-Conf, Conferencing, Hold
|
favorites
|
Favorites
|
Provides access to "Speed Dials".
|
Idle, Miss, Off-Hook (no input), Connected, Start-Xfer, Start-Conf, Conferencing, Hold, Ringing, Shared-Active, Shared-Held
|
gpickup
|
GrPickup
|
Allows user to answer a call ringing on an extension by discovering the number of the ringing extension.
|
Idle, Off-Hook
|
hold
|
Hold
|
Put a call on Hold.
|
Connected, Start-Xfer, Start-Conf, Conferencing
|
ignore
|
Decline
|
Ignores an incoming call.
|
Ringing
|
ignoresilent
|
Ignore
|
Silences an incoming call
|
Ringing
|
join
|
Join
|
Connects a conference call. If the conference host is user A and users B & C are participants, when A presses "Join", A will
drop off and users B & C will be connected.
|
Conferencing
|
lcr
|
Call Rtn/lcr
|
Returns the last missed call.
|
Idle, Missed-Call,Off-Hook (no input)
|
left
|
Left arrow icon
|
Moves the cursor to the left.
|
Dialing Input
|
messages
|
Messages
|
Provides access to voicemail.
|
Idle, Miss, Off-Hook (no input), Connected, Start-Xfer, Start-Conf, Conferencing, Hold, Ringing, Shared-Active, Shared-Held
|
miss
|
Miss
|
Displays the list of missed calls.
|
Missed-Call
|
newcall
|
New Call
|
Begins a new call.
|
Idle, Hold, Shared-Active, Shared-Held
|
option
|
Option
|
Opens a menu of input options.
|
Off-Hook
|
park
|
Park
|
Puts a call on hold at a designated "park" number.
|
Connected
|
phold
|
PrivHold
|
Puts a call on hold on an active shared line.
|
Connected
|
pickup
|
PickUp
|
Allows a user to answer a call ringing on another extension by entering the extension number.
|
Idle, Off-Hook
|
recents
|
Recents
|
Displays the All calls list from call history.
|
Idle, Off-Hook, Shared-Active, Shared-Held
|
redial
|
Redial
|
Displays the redial list.
|
Idle, Connected, Start-Conf, Start-Xfer, Off-Hook (no input), Hold
|
resume
|
Resume
|
Resumes a call that is on hold.
|
Hold, Shared-Held
|
right
|
Right arrow icon
|
Moves the cursor to the right.
|
Dialing (input)
|
settings
|
Settings
|
Provides access to "Information and Settings".
|
All
|
starcode
|
Input Star Code/*code
|
Displays a list of star codes that can be selected.
|
Off-Hook, Dialing (input)
|
trace
|
Trace
|
Trigger trace
|
Idle, Connected, Conferencing, Hold
|
unavail
|
Unavail
|
Denotes that a user who is logged in to an ACD server has set his status as unavailable.
|
Idle
|
unpark
|
Unpark
|
Resumes a parked call.
|
Idle, Off-Hook, Connected, Shared-Active
|
xfer
|
Transfer
|
Performs a call transfer. Requires that Attn Xfer Serv is enabled and there is at least one connected call and one idle call.
|
Connected, Start-Xfer, Start-Conf
|
xferlx
|
Xfer line
|
Transfers an active line on the phone to a called number. Requires that Attn Xfer Serv is enabled and there are two or more
calls that are active or on hold.
|
Connected
|