Contents

• Introduction
• Related Documentation
• Cisco IP Phone 8800 Series Documentation
• Cisco Unified Communications Manager Documentation
• New and Changed Features
• Features Available with the Firmware Release
• Wireless Microphone Frequency Lock
• Recording Tone
• Upgrade from Firmware Release 9.3(3) to Firmware Release 10.3(1)
• Installation
• Installation Requirements
• Upgrade from 9.3(3) or 9.3(3)ES9 to 10.3(1) on Cisco Unified Communications Manager
• Upgrade from 9.3(3) or 9.3(3)ES9 to 10.3(1) with Zip Files
• Limitations and Restrictions
• Phone Behavior During Times of Network Congestion
• View Caveats
• Cisco Unified Communication Manager Public Keys
• Unified Communications Manager Endpoints Locale Installer
• Cisco IP Phone Documentation Updates on Cisco Unified Communications Manager
• Cisco IP Phone Firmware Support Policy
• Documentation, Service Requests, and Additional Information

First Published: November 20, 2014

Last Updated: August 15, 2016

Introduction

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These release notes support the Cisco Unified IP Conference Phone 8831 running SIP Firmware Release 10.3(1).

The following table lists the support and protocol compatibility for the Cisco IP Phones.

Table 1 Cisco IP Phones, Support, and Firmware Release Compatibility

Cisco IP Phone	Protocol	Support Requirements
Cisco Unified IP Conference Phone 8831	SIP	Cisco Unified Communications Manager 7.1(5) and later

Related Documentation

Use the following sections to obtain related information.

Cisco IP Phone 8800 Series Documentation

Refer to publications that are specific to your language, phone model, and call control system. Navigate from the following documentation URL:

http:/​/​www.cisco.com/​c/​en/​us/​support/​collaboration-endpoints/​unified-ip-phone-8800-series/​tsd-products-support-series-home.html

The Design Guides are located at the following URL:

http:/​/​www.cisco.com/​c/​en/​us/​support/​collaboration-endpoints/​unified-ip-phone-8800-series/​products-implementation-design-guides-list.html

Cisco Unified Communications Manager Documentation

See the Cisco Unified Communications Manager Documentation Guide and other publications that are specific to your Cisco Unified Communications Manager release. Navigate from the following documentation URL:

http:/​/​www.cisco.com/​c/​en/​us/​support/​unified-communications/​unified-communications-manager-callmanager/​tsd-products-support-series-home.html

New and Changed Features

Features Available with the Firmware Release

The following sections describe the features available with the Firmware Release.

Wireless Microphone Frequency Lock

The Wireless Microphone Frequency Lock feature provides a secure DECT frequency for wireless microphones by locking down the Wireless Region setting. The Cisco Unified IP Conference Phone 8831 is shipped from the manufacturer with the mask and the Wireless Region setting configured for your region.

Note

If your Cisco Unified IP Conference Phone 8831 is operating with an earlier firmware release, you must upgrade to Firmware Release 10.3(1) so that the Wireless Region can be set. After you upgrade to the new release, the Wireless Region cannot be updated. Further configuration of this setting requires an RMA.

Use the information in the following table to upgrade earlier firmware releases to Firmware Release 10.3(1).

Table 2 Wireless Microphone Regions and Firmware Loads

Region	Region-Specific Firmware
North America	cmterm-8831-sip.10-3-1-16NA.cop.sgn
Europe	cmterm-8831-sip.10-3-1-16EU.cop.sgn
Latin America	cmterm-8831-sip.10-3-1-16LA.cop.sgn
Brazil	cmterm-8831-sip.10-3-1-16BR.cop.sgn
Taiwan	cmterm-8831-sip.10-3-1-16TW.cop.sgn
Japan	cmterm-8831-sip.10-3-1-16JP.cop.sgn

The feature is supported on the Cisco Unified IP Conference Phone 8831.

Where to Find More Information

• Cisco Unified IP Conference Phone 8831 Administration Guide for Cisco Unified Communications Manager 10.0

Recording Tone

The Recording Tone feature indicates whether a recording tone is enabled or disabled for the phone. If the recording tone option is enabled, all parties on the call hear a beep.

The feature is supported on the Cisco Unified IP Conference Phone 8831.

The Administrator must configure this feature.

Where to Find More Information

• Cisco Unified IP Conference Phone 8831 Administration Guide for Cisco Unified Communications Manager 10.0

Upgrade from Firmware Release 9.3(3) to Firmware Release 10.3(1)

Updated firmware installation files are available for the upgrade from Firmware Release 9.3(3) to Firmware Release 10.3(1). These files correct an upgrade problem.

Installation

Installation Requirements

Before you install the firmware release, you must ensure that your Cisco Unified Communications Manager is running the latest device pack.

Note	If your Cisco Unified Communications Manager does not have the required device pack to support this firmware release, the firmware may not work correctly.

For information on the Cisco Unified Communications Manager Device Packs, see http:/​/​www.cisco.com/​c/​en/​us/​td/​docs/​voice_ip_comm/​cucm/​compat/​devpack_​comp_​mtx.html.

Upgrade from 9.3(3) or 9.3(3)ES9 to 10.3(1) on Cisco Unified Communications Manager

Before You Begin

Before using Cisco Unified IP Phone Firmware Release 10.3(1) with Cisco Unified Communications Manager, you must install the latest firmware on all Cisco Unified Communications Manager servers in the cluster.

Note	For Firmware Release 10.3(1), there are special steps required to update phones that are running Firmware Release 9.3(3) or 9.3(3)ES9.

Procedure

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Step 1	Go to the following URL: http:/​/​www.cisco.com/​cisco/​software/​navigator.html?mdfid=268437892&flowid=5293
Step 2	Choose Cisco Unified IP Phones 8800 Series.
Step 3	Choose Cisco Unified IP Conference Phone 8831.
Step 4	Choose Session Initiation Protocol (SIP) Software.
Step 5	In the Latest Releases folder, choose 10.3(1).
Step 6	Select the file cmterm-8831-sip.9-3-3-TO-10-3-1-v2.cop.sgn, click the Download Now or Add to cart button, and follow the prompts. Note    If you added the firmware file to the cart, click the Download Cart link when you are ready to download the file.
Step 7	Click the + next to the firmware file name in the Download Cart section to access additional information about this file. The hyperlink for the readme file is in the Additional Information section, which contains installation instructions for the corresponding firmware: cmterm-8831-sip.9-3-3-TO-10-3-1-v2-readme.html
Step 8	Follow the instructions in the readme file to install the firmware.
Step 9	Return to the firmware download page.
Step 10	Select the required region-specific file as described in the following table, click the Download Now or Add to cart button, and follow the prompts. Table 3 Wireless Microphone Regions and Firmware Loads Region Region-Specific Firmware North America cmterm-8831-sip.10-3-1-16NA.cop.sgn Europe cmterm-8831-sip.10-3-1-16EU.cop.sgn Latin America cmterm-8831-sip.10-3-1-16LA.cop.sgn Brazil cmterm-8831-sip.10-3-1-16BR.cop.sgn Taiwan cmterm-8831-sip.10-3-1-16TW.cop.sgn Japan cmterm-8831-sip.10-3-1-16JP.cop.sgn Note    If you added the firmware file to the cart, click the Download Cart link when you are ready to download the file.
Step 11	Click the + next to the firmware file name in the Download Cart section to access additional information about this file. The hyperlink for the readme file is in the Additional Information section, which contains installation instructions for the corresponding firmware: cmterm-8831-sip.10-3-1-16xxreadme.html
Step 12	Follow the instructions in the readme file to install the firmware.

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Upgrade from 9.3(3) or 9.3(3)ES9 to 10.3(1) with Zip Files

If a Cisco Unified Communications Manager is not available to load the installer, you can use a .zip file to load the firmware.

Before You Begin

Before using Cisco Unified IP Phone Firmware Release 10.3(1) with Cisco Unified Communications Manager, you must install the latest firmware on all Cisco Unified Communications Manager servers in the cluster.

Procedure

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Step 1	Go to the following URL: http:/​/​www.cisco.com/​cisco/​software/​navigator.html?mdfid=268437892&flowid=5293
Step 2	Choose Cisco Unified IP Phones 8800 Series.
Step 3	Choose Cisco Unified IP Conference Phone 8831.
Step 4	Choose Session Initiation Protocol (SIP) Software.
Step 5	In the All Releases folder, expand the SIPv.10 folder and choose 10.3(1).
Step 6	Select the file cmterm-8831-sip.9-3-3-TO-10-3-1-v2.zip, click the Download Now or Add to cart button, and follow the prompts. Note    If you added the firmware file to the cart, click the Download Cart link when you are ready to download the file.
Step 7	Click the + next to the firmware filename in the Download Cart section to access additional information about this file. The hyperlink for the readme file is in the Additional Information section, which contains installation instructions for the corresponding firmware: cmterm-8831-sip.9-3-3-TO-10-3-1-v2-readme.html
Step 8	Follow the instructions in the readme file to install the firmware.
Step 9	Return to the firmware download page.
Step 10	In the Latest Releases folder, choose 10.3(1).
Step 11	Select the required region-specific file as described in the following table, click the Download Now or Add to cart button, and follow the prompts. Table 4 Wireless Microphone Regions and Firmware Loads Region Region-Specific Firmware North America cmterm-8831-sip.10-3-1-16NA.zip Europe cmterm-8831-sip.10-3-1-16EU.zip Latin America cmterm-8831-sip.10-3-1-16LA.zip Brazil cmterm-8831-sip.10-3-1-16BR.zip Taiwan cmterm-8831-sip.10-3-1-16TW.zip Japan cmterm-8831-sip.10-3-1-16JP.zip Note    If you added the firmware file to the cart, click the Download Cart link when you are ready to download the file.
Step 12	Click the + next to the firmware filename in the Download Cart section to access additional information about this file. The hyperlink for the readme file is in the Additional Information section, which contains installation instructions for the corresponding firmware.
Step 13	Unzip the files.
Step 14	Manually copy the unzipped files to the directory on the TFTP server. See Cisco Unified Communications Operating System Administration Guide for information about how to manually copy the firmware files to the server.
Step 15	If the Cisco Unified Communications Manager Device Pack to support this release is not available, download the file cmterm-8831-QED-1031-4.k3.cop.sgn and install it on the Cisco Unified Communications Manager.

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Limitations and Restrictions

Phone Behavior During Times of Network Congestion

Anything that degrades network performance can affect Cisco IP Phone voice and video quality, and in some cases, can cause a call to drop. Sources of network degradation can include, but are not limited to, the following activities:

• Administrative tasks, such as an internal port scan or security scan

• Attacks that occur on your network, such as a Denial of Service attack

View Caveats

You can search for caveats using the Cisco Bug Search.

Known caveats (bugs) are graded according to severity level, and can be either open or resolved.

Before You Begin

To view caveats, you need the following items:

• Internet connection

• Web browser

• Cisco.com user ID and password

Procedure

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Step 1	Perform one of the following actions: To find all caveats for this release, use this URL: https:/​/​tools.cisco.com/​bugsearch/​search?kw=customer%20visible%20bug%20for%208831%2010.3(1)&pf=prdNm&sb=anfr&mDt=5&svr=3nH&srtBy=byRel&bt=custV To find all open caveats for this release, use this URL: https:/​/​tools.cisco.com/​bugsearch/​search?kw=customer%20visible%20bug%20for%208831%2010.3(1)&pf=prdNm&sb=anfr&mDt=5&sts=open&svr=3nH&srtBy=byRel&bt=custV To find all resolved caveats for this release, use this URL: https:/​/​tools.cisco.com/​bugsearch/​search?kw=customer%20visible%20bug%20for%208831%2010.3(1)&pf=prdNm&sb=anfr&mDt=5&sts=fd&svr=3nH&srtBy=byRel&bt=custV
Step 2	When prompted, log in with your Cisco.com user ID and password.
Step 3	To look for information about a specific problem, enter the bug ID number in the Search for field, then press Enter.

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Cisco Unified Communication Manager Public Keys

To improve software integrity protection, new public keys are used to sign cop files for Cisco Unified Communications Manager Release 10.0.1 and later. These cop files have "k3" in their name. To install a k3 cop file on a pre-10.0.1 Cisco Unified Communications Manager, consult the README for the ciscocm.version3-keys.cop.sgn to determine if this additional cop file must first be installed on your specific Cisco Unified Communications Manager version. If these keys are not present and are required, you will see the error "The selected file is not valid" when you try to install the software package.

Unified Communications Manager Endpoints Locale Installer

By default, Cisco IP Phones are set up for the English (United States) locale. To use the Cisco IP Phones in other locales, you must install the locale-specific version of the Unified Communications Manager Endpoints Locale Installer on every Cisco Unified Communications Manager server in the cluster. The Locale Installer installs the latest translated text for the phone user interface and country-specific phone tones on your system so that they are available for the Cisco IP Phones.

To access the Locale Installer required for a release, access http:/​/​software.cisco.com/​download/​navigator.html?mdfid=286037605&flowid=46245, navigate to your phone model, and select the Unified Communications Manager Endpoints Locale Installer link.

For more information, see the documentation for your particular Cisco Unified Communications Manager release.

Note	The latest Locale Installer may not be immediately available; continue to check the website for updates.

Cisco IP Phone Documentation Updates on Cisco Unified Communications Manager

The Cisco Unified Communications Manager Self Care Portal (Release 10.0 and later) and User Options web pages (Release 9.1 and earlier) provide links to the IP Phone user guides in PDF format. These user guides are stored on the Cisco Unified Communications Manager and are up to date when the Cisco Unified Communications Manager release is first made available to customers.

After a Cisco Unified Communications Manager release, subsequent updates to the user guides appear only on the Cisco website. The phone firmware release notes contain the applicable documentation URLs. In the web pages, updated documents display "Updated" beside the document link.

Note	The Cisco Unified Communications Manager Device Packages and the Unified Communications Manager Endpoints Locale Installer do not update the English user guides on the Cisco Unified Communications Manager.

Administrators and users should check the Cisco website for updated user guides and download the PDF files. Administrators can also make the files available to the users on their company website.

Tip	Administrators may want to bookmark the web pages for the phone models that are deployed in their company and send these URLs to their users.

Cisco IP Phone Firmware Support Policy

For information on the support policy for Cisco IP Phones, see http:/​/​www.cisco.com/​c/​en/​us/​support/​docs/​collaboration-endpoints/​unified-ip-phone-7900-series/​116684-technote-ipphone-00.html.

Documentation, Service Requests, and Additional Information

For information on obtaining documentation, submitting a service request, and gathering additional information, see the monthly What’s New in Cisco Product Documentation, which also lists all new and revised Cisco technical documentation, at:

http:/​/​www.cisco.com/​c/​en/​us/​td/​docs/​general/​whatsnew/​whatsnew.html

Subscribe to the What’s New in Cisco Product Documentation as a Really Simple Syndication (RSS) feed and set content to be delivered directly to your desktop using a reader application. The RSS feeds are a free service and Cisco currently supports RSS Version 2.0.

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