Contents
- Cisco Unified IP Conference Phone 8831 Release Notes for Firmware Release 10.3(1)SR2
- Related Documentation
- Cisco IP Phone 8800 Series Documentation
- Cisco Unified Communications Manager Documentation
- New and Changed Features
- Features Available with the Firmware Release
- Downgrade Disabled
- Features Available with the Latest Cisco Unified Communications Manager Device Pack
- HTTPS Support
- Installation
- Installation Requirements
- Upgrade from 9.3(3) to 10.3(1)SR2 on Cisco Unified Communications Manager
- Upgrade from 10.3(1) to 10.3(1)SR2 on Cisco Unified Communications Manager
- Upgrade from 9.3(3) to 10.3(1)SR2 with Zip Files
- Upgrade from 10.3(1) to 10.3(1)SR2 with Zip files
- Limitations and Restrictions
- Firmware Downgrade
- Phone Behavior During Times of Network Congestion
- Health-Care Environment Use
- Caveats
- Access Cisco Bug Search
- Open Caveats
- Resolved Caveats
- Cisco Unified Communication Manager Public Keys
- Unified Communications Manager Endpoints Locale Installer
- Cisco IP Phone Documentation Updates on Cisco Unified Communications Manager
- Cisco IP Phone Firmware Support Policy
- Documentation, Service Requests, and Additional Information
First Published: November 12, 2015
Last Updated: October 13, 2016
Cisco Unified IP Conference Phone 8831 Release Notes for Firmware Release 10.3(1)SR2
These release notes support the Cisco Unified IP Conference Phone 8831 running SIP Firmware Release 10.3(1)SR2.
The following table lists the support and protocol compatibility for the Cisco IP Phones.
Related Documentation
Cisco IP Phone 8800 Series Documentation
New and Changed Features
The following sections describe the features that are new or have changed in this release.
Note
Some features may require the installation of a Cisco Unified Communications Manager Device Package. Failure to install the Device Package before the phone firmware upgrade may render the phones unusable.
Features Available with the Firmware Release
The following sections describe the features available with the Firmware Release.
Features Available with the Latest Cisco Unified Communications Manager Device Pack
The following sections describe features in the release which require the new firmware and the latest Cisco Unified Communications Manager Device Pack.
For information about the Cisco Unified IP Phones and the required Cisco Unified Communications Manager device packs, see the following URL:
http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/compat/devpack_comp_mtx.html
Installation
Installation Requirements
Before you install the firmware release, you must ensure that your Cisco Unified Communications Manager is running the latest device pack.
NoteIf your Cisco Unified Communications Manager does not have the required device pack to support this firmware release, the firmware may not work correctly.
For information on the Cisco Unified Communications Manager Device Packs, see http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/compat/devpack_comp_mtx.html.
Upgrade from 9.3(3) to 10.3(1)SR2 on Cisco Unified Communications Manager
Before You BeginProcedureBefore using Cisco Unified IP Phone Firmware Release 10.3(1)SR2 with Cisco Unified Communications Manager, you must install the latest firmware on all Cisco Unified Communications Manager servers in the cluster.
Note
For Firmware Release 10.3(1)SR2, there are special steps required to update phones that are running Firmware Release 9.3(3) or Release 9.3(3)ES9.
Step 1 Go to the following URL: http://www.cisco.com/cisco/software/navigator.html?mdfid=268437892&flowid=5293
Step 2 Choose Cisco Unified IP Phones 8800 Series. Step 3 Choose Cisco Unified IP Conference Phone 8831. Step 4 Choose Session Initiation Protocol (SIP) Software. Step 5 Choose 10.3(1). Step 6 Select the file cmterm-8831-sip.9-3-3-TO-10-3-1-v2.cop.sgn, click the Download Now or Add to cart button, and follow the prompts.
Note If you added the firmware file to the cart, click the Download Cart link when you are ready to download the file.
Step 7 Click the + next to the firmware file name in the Download Cart section to access additional information about this file. The hyperlink for the readme file is in the Additional Information section, which contains installation instructions for the corresponding firmware: cmterm-8831-sip.9-3-3-TO-10-3-1-v2-readme.html
Step 8 Follow the instructions in the readme file to install the firmware. Step 9 Return to the firmware download page. Step 10 Select the required region-specific file as described in the following table, click the Download Now or Add to cart button, and follow the prompts.
Table 2 Wireless Microphone Regions and Firmware Loads Region
Region-Specific Firmware
North America
cmterm-8831-sip.10-3-1SR2-2-NA.cop.sgn
Europe
cmterm-8831-sip.10-3-1SR2-2-EU.cop.sgn
Latin America
cmterm-8831-sip.10-3-1SR2-2-LA.cop.sgn
Brazil
cmterm-8831-sip.10-3-1SR2-2-BR.cop.sgn
Taiwan
cmterm-8831-sip.10-3-1SR2-2-TW.cop.sgn
Japan
cmterm-8831-sip.10-3-1SR2-2-JP.cop.sgn
Note If you added the firmware file to the cart, click the Download Cart link when you are ready to download the file.
Step 11 Click the + next to the firmware file name in the Download Cart section to access additional information about this file. The hyperlink for the readme file is in the Additional Information section, which contains installation instructions for the corresponding firmware. Step 12 If the Cisco Unified Communications Manager Device Pack to support this release is not available, download the file cmterm-8831-QED-1031-4.k3.cop.sgn and install it on the Cisco Unified Communications Manager. Step 13 Follow the instructions in the readme file to install the firmware.
Upgrade from 10.3(1) to 10.3(1)SR2 on Cisco Unified Communications Manager
Before You BeginProcedureBefore using Cisco Unified IP Phone Firmware Release 10.3(1)SR2 with Cisco Unified Communications Manager, you must install the latest firmware on all Cisco Unified Communications Manager servers in the cluster.
Step 1 Go to the following URL: http://www.cisco.com/cisco/software/navigator.html?mdfid=268437892&flowid=5293
Step 2 Choose Cisco Unified IP Phones 8800 Series. Step 3 Choose Cisco Unified IP Conference Phone 8831. Step 4 Choose Session Initiation Protocol (SIP) Software. Step 5 In the Latest Releases folder, choose 10.3(1)SR2. Step 6 Select the file cmterm-8831-sip.10-3-1SR2-2.k3.cop.sgn, click the Download Now or Add to cart button, and follow the prompts.
Note If you added the firmware file to the cart, click the Download Cart link when you are ready to download the file.
Step 7 Click the + next to the firmware file name in the Download Cart section to access additional information about this file. The hyperlink for the readme file is in the Additional Information section, which contains installation instructions for the corresponding firmware: cmterm-8831-sip.10-3-1SR2-2-readme.html
Step 8 If the Cisco Unified Communications Manager Device Pack to support this release is not available, download the file cmterm-8831-QED-1031-4.k3.cop.sgn and install it on the Cisco Unified Communications Manager. Step 9 Follow the instructions in the readme file to install the firmware.
Upgrade from 9.3(3) to 10.3(1)SR2 with Zip Files
If a Cisco Unified Communications Manager is not available to load the installer, you can use a .zip file to load the firmware.
If your Cisco Unified IP Conference Phone 8831 is running Firmware Release 9.3(3) or 9.3(3)SE9, use these upgrade instructions. You must upgrade the phone from 9.3(3) to 10.3(1) and then apply the 10.3(1)SR2 load.
Before You BeginProcedureBefore using Cisco Unified IP Phone Firmware Release 10.3(1)SR2 with Cisco Unified Communications Manager, you must install the latest firmware on all Cisco Unified Communications Manager servers in the cluster.
Step 1 Go to the following URL: http://www.cisco.com/cisco/software/navigator.html?mdfid=268437892&flowid=5293
Step 2 Choose Cisco Unified IP Phones 8800 Series. Step 3 Choose Cisco Unified IP Conference Phone 8831. Step 4 Choose Session Initiation Protocol (SIP) Software. Step 5 In the All Releases folder, expand the SIPv.10 folder and choose 10.3(1). Step 6 Select the file cmterm-8831-sip.9-3-3-TO-10-3-1-v2.zip, click the Download Now or Add to cart button, and follow the prompts.
Note If you added the firmware file to the cart, click the Download Cart link when you are ready to download the file.
Step 7 Click the + next to the firmware filename in the Download Cart section to access additional information about this file. The hyperlink for the readme file is in the Additional Information section, which contains installation instructions for the corresponding firmware: cmterm-8831-sip.9-3-3-TO-10-3-1-v2-readme.html
Step 8 Follow the instructions in the readme file to install the firmware. Step 9 Return to the firmware download page. Step 10 In the Latest Releases folder, choose 10.3(1)SR2. Step 11 Select the required region-specific file as described in the following table, click the Download Now or Add to cart button, and follow the prompts.
Table 3 Wireless Microphone Regions and Firmware Loads Region
Region-Specific Firmware
North America
cmterm-8831-sip.10-3-1SR2-2NA.zip
Europe
cmterm-8831-sip.10-3-1SR2-2EU.zip
Latin America
cmterm-8831-sip.10-3-1SR2-2LA.zip
Brazil
cmterm-8831-sip.10-3-1SR2-2BR.zip
Taiwan
cmterm-8831-sip.10-3-1SR2-2TW.zip
Japan
cmterm-8831-sip.10-3-1SR2-2JP.zip
Note If you added the firmware file to the cart, click the Download Cart link when you are ready to download the file.
Step 12 Click the + next to the firmware filename in the Download Cart section to access additional information about this file. The hyperlink for the readme file is in the Additional Information section, which contains installation instructions for the corresponding firmware. Step 13 Unzip the files. Step 14 Manually copy the unzipped files to the directory on the TFTP server. See Cisco Unified Communications Operating System Administration Guide for information about how to manually copy the firmware files to the server. Step 15 If the Cisco Unified Communications Manager Device Pack to support this release is not available, download the file cmterm-8831-QED-1031-4.k3.cop.sgn and install it on the Cisco Unified Communications Manager.
Upgrade from 10.3(1) to 10.3(1)SR2 with Zip files
If a Cisco Unified Communications Manager is not available to load the installer, you can use a .zip file to load the firmware.
If your Cisco Unified IP Conference Phone 8831 is running Firmware Release 10.3(1) or 10.3(1)SR1, use this set of upgrade instructions.
Before You BeginProcedureBefore using Cisco Unified IP Phone Firmware Release 10.3(1)SR2 with Cisco Unified Communications Manager, you must install the latest firmware on all Cisco Unified Communications Manager servers in the cluster.
Step 1 Go to the following URL: http://www.cisco.com/cisco/software/navigator.html?mdfid=268437892&flowid=5293
Step 2 Choose Cisco Unified IP Phones 8800 Series. Step 3 Choose Cisco Unified IP Conference Phone 8831. Step 4 Choose Session Initiation Protocol (SIP) Software. Step 5 In the Latest Releases folder, choose 10.3(1)SR2. Step 6 Download the zip file for your region. Step 7 Unzip the files. Step 8 Manually copy the unzipped files to the directory on the TFTP server. See Cisco Unified Communications Operating System Administration Guide for information about how to manually copy the firmware files to the server. Step 9 If the Cisco Unified Communications Manager Device Pack to support this release is not available, download the file cmterm-8831-QED-1031-4.k3.cop.sgn and install it on the Cisco Unified Communications Manager.
Limitations and Restrictions
Caveats
Access Cisco Bug Search
ProcedureKnown problems (bugs) are graded according to severity level. These release notes contain descriptions of the following:
You can search for problems by using the Cisco Bug Search.
Open Caveats
The following table lists severity 1, 2, and 3 defects that are open for the Cisco Unified IP Conference Phone 8831 for Firmware Release 10.3(1)SR2.
For more information about an individual defect, access the Bug Search toolkit and search for the defect using the Identifier. You must be a registered Cisco.com user to access this online information.
Because defect status continually changes, the table reflects a snapshot of the defects that were open at the time this report was compiled. For an updated view of open defects, access Bug Toolkit as described in Access Cisco Bug Search.
Table 4 Open Caveats for 10.3(1)SR2 Identifier
Description
CSCtz98863
"Redirected" and "Dialed" Number not displayed when receiving CFwd call
CSCud47672
The LEDs on Base and DCU do not turn on when RTPTx and RTPMTx
CSCud49802
8831 does not play sound of RTPRx when ring in
CSCue01254
Locale: local issues for Arabic
CSCue03730
Misc. locale formatting and translation issues on 8831
CSCue09847
Locale: Network locale issues summary
CSCue39992
Locale: Chosen Ringtone name not translated when change locale
CSCue42487
Feature "Calling Party Normalization" is broken
CSCue78002
Locale: In HK, Call 2 of 2 is not translated correctly during call
CSCuf35326
JPN: 8831: Revising "Are you sure you want to unpair microphone x?"
CSCug20247
Can't conf another conference via Calls softkey
CSCuh18303
Phone can't register to cucm after unregister for long duration
CSCui36679
Can't hear voice for 1-2s if callee auto answer call
CSCui92105
LED never stop flashing and ringtone not stopped if exit ringtone GUI
CSCuj08515
phone download the XMLDefault.xml after the tftp service get down
Resolved Caveats
The following table lists severity 1, 2, and 3 defects that are resolved for the Cisco Unified IP Conference Phone 8831 for Firmware Release 10.3(1)SR2.
For more information about an individual defect, access the Bug Search toolkit and search for the defect using the Identifier. You must be a registered Cisco.com user to access this online information.
Because defect status continually changes, the table reflects a snapshot of the defects that were open at the time this report was compiled. For an updated view of resolved defects, access Bug Toolkit as described in Access Cisco Bug Search.
Table 5 Resolved Caveats for Firmware Release 10.3(1)SR2 Identifier
Description
CSCue56834
HTTPS support
CSCus31320
Oct 2014 OpenSSL Vulnerabilities
CSCus42758
JANUARY 2015 OpenSSL Vulnerabilities
CSCus69794
Evaluation of glibc GHOST vulnerability - CVE-2015-0235
CSCut29853
8831 HTTPS queries failing
CSCut46620
MARCH 2015 OpenSSL Vulnerabilities
CSCuu82568
Evaluation of odm_jdm_phones for OpenSSL June 2015
CSCuw83334
8831 needs to prevent downgrading to firmware earlier than 10.3.1SR2
CSCuw89243
remove the braces around the number on 8831 display
Cisco Unified Communication Manager Public Keys
To improve software integrity protection, new public keys are used to sign cop files for Cisco Unified Communications Manager Release 10.0.1 and later. These cop files have "k3" in their name. To install a k3 cop file on a pre-10.0.1 Cisco Unified Communications Manager, consult the README for the ciscocm.version3-keys.cop.sgn to determine if this additional cop file must first be installed on your specific Cisco Unified Communications Manager version. If these keys are not present and are required, you will see the error "The selected file is not valid" when you try to install the software package.
Unified Communications Manager Endpoints Locale Installer
By default, Cisco IP Phones are set up for the English (United States) locale. To use the Cisco IP Phones in other locales, you must install the locale-specific version of the Unified Communications Manager Endpoints Locale Installer on every Cisco Unified Communications Manager server in the cluster. The Locale Installer installs the latest translated text for the phone user interface and country-specific phone tones on your system so that they are available for the Cisco IP Phones.
To access the Locale Installer required for a release, access http://software.cisco.com/download/navigator.html?mdfid=286037605&flowid=46245, navigate to your phone model, and select the Unified Communications Manager Endpoints Locale Installer link.
For more information, see the documentation for your particular Cisco Unified Communications Manager release.
Note
The latest Locale Installer may not be immediately available; continue to check the website for updates.
Cisco IP Phone Documentation Updates on Cisco Unified Communications Manager
The Cisco Unified Communications Manager Self Care Portal (Release 10.0 and later) and User Options web pages (Release 9.1 and earlier) provide links to the IP Phone user guides in PDF format. These user guides are stored on the Cisco Unified Communications Manager and are up to date when the Cisco Unified Communications Manager release is first made available to customers.
After a Cisco Unified Communications Manager release, subsequent updates to the user guides appear only on the Cisco website. The phone firmware release notes contain the applicable documentation URLs. In the web pages, updated documents display "Updated" beside the document link.
NoteThe Cisco Unified Communications Manager Device Packages and the Unified Communications Manager Endpoints Locale Installer do not update the English user guides on the Cisco Unified Communications Manager.
Administrators and users should check the Cisco website for updated user guides and download the PDF files. Administrators can also make the files available to the users on their company website.
TipAdministrators may want to bookmark the web pages for the phone models that are deployed in their company and send these URLs to their users.
Cisco IP Phone Firmware Support Policy
For information on the support policy for Cisco IP Phones, see http://www.cisco.com/c/en/us/support/docs/collaboration-endpoints/unified-ip-phone-7900-series/116684-technote-ipphone-00.html.
Documentation, Service Requests, and Additional Information
For information on obtaining documentation, submitting a service request, and gathering additional information, see the monthly What’s New in Cisco Product Documentation, which also lists all new and revised Cisco technical documentation, at:
http://www.cisco.com/c/en/us/td/docs/general/whatsnew/whatsnew.html
Subscribe to the What’s New in Cisco Product Documentation as a Really Simple Syndication (RSS) feed and set content to be delivered directly to your desktop using a reader application. The RSS feeds are a free service and Cisco currently supports RSS Version 2.0.
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