Cisco IP Conference Phone 7832 User Guide
- Updated:
- March 26, 2018
Chapter: Calls
- Make Calls
- Answer Calls
- Mute Your Call
- Hold Calls
Calls
Make Calls
Your phone works just like a regular phone. But we make it easier for you to make calls.
- Make a Call
- Redial a Number
- Speed Dial
- Dial an International Number
- Get Notified When a Contact is Available
- Calls That Require a Billing Code or Authorization Code
- Secure Calls
Make a Call
Use your phone just like any other phone to make a call.
Redial a Number
You can call the most recently dialed phone number.
Speed Dial
You can assign codes to quickly dial the numbers of people you call often. Before you can use speed-dial features on your phone, set up speed dial in the Self Care portal. Speed-dial codes allow you to phone number from a code (sometimes referred to as abbreviated dialing).
Make a Speed-Dial Call with Your Conference Phone
Set up speed-dial codes in the Self Care portal.
Make a Call With a Speed-Dial Code
Set up speed-dial codes in the Self Care portal.
Dial an International Number
You can dial international calls when you prefix the phone number with a plus (+) sign.
Get Notified When a Contact is Available
If you call someone and their line is busy or they do not answer, you can be notified with a special ringtone and a message when they are available.
Calls That Require a Billing Code or Authorization Code
Your administrator may require that you enter a billing code or authorization code (or both codes) after you dial a phone number. The billing code, called a Client Matter Code, is used for accounting or billing purposes. The authorization code, called a Forced Authorization Code, controls access to certain phone numbers.
When a billing code is required, the phone displays Enter Client Matter Code. Enter the billing code and press Submit. The phone displays the billing code that you entered, and you hear a special tone.
When an authorization code is required, the phone displays Enter Authorization Code. Enter the authorization code and press Submit. The dialed number changes to "********", and you hear a special tone. For security reasons, the phone displays a "*" instead of the number entered.
When both a billing code and an authorization code are required, you are prompted for the authorization code first. Then you are prompted for the billing code.
Secure Calls
Your administrator can take steps to protect your calls from tampering by people outside your company. When a lock icon is displayed on your phone during a call, your phone call is secure. Depending upon how your phone is configured, you may have to sign on before you make a call or before a security tone plays over your handset.
Answer Calls
Your Cisco IP Phone works just like a regular phone. But we make it easier for you to answer calls.
- Answer a Call
- Answer Call Waiting on Your Conference Phone
- Decline a Call
- Turn On Do Not Disturb
- Answer a Coworker's Phone (Call Pickup)
- Answer a Call Within Your Hunt Group
- Trace a Suspicious Call
Answer a Call
Answer Call Waiting on Your Conference Phone
When you're on an active call, you know that a call is waiting when you hear a single beep and see a message on the conference phone screen.
Decline a Call
You can send a ringing call to your voicemail system or to a preset phone number.
Turn On Do Not Disturb
Use do not disturb (DND) to silence your phone and ignore incoming call notifications when you need to avoid distractions.
When you turn on DND, your incoming calls are forwarded to another number, such as your voicemail, if it is set up.
Answer a Coworker's Phone (Call Pickup)
If you share call handling tasks with your coworkers, you can answer a call that is ringing on a coworker’s phone. First, your administrator has to assign you to at least one call pickup group.
- Answer a Call Within Your Group (Pickup)
- Answer a Call from Another Group (Group Pickup)
- Answer a Call From an Associated Group (Other Pickup)
Answer a Call Within Your Group (Pickup)
You can answer a call that rings on another phone within your call pickup group. If multiple calls are available for pickup, you'll answer the call that has been ringing for the longest time.
Answer a Call from Another Group (Group Pickup)
Group pickup allows you to answer a call on a phone that is outside your call pickup group. You can use the group pickup number to pick up the call, or you can use the number of the phone line that is ringing.
Answer a Call From an Associated Group (Other Pickup)
Answer a Call Within Your Hunt Group
Hunt groups, also known as line groups, allow organizations that receive many incoming calls to share the call load. Your administrator sets up a hunt group with a series of directory numbers. Phones ring based on the hunt sequence that your administrator specifies for a hunt group. If you are a member of a hunt group, you sign in to a hunt group when you want to receive calls. You sign out of the group when you want to prevent calls from ringing on your phone.
You must be signed into the hunt group to receive hunt group calls.
Sign In and Out of a Hunt Group
Sign out of your hunt group to stop receiving calls from it. You continue receiving calls placed directly to you.
| Step 1 | Press Hlog to sign in. |
| Step 2 | Press Hlog again to sign out. |
View the Call Queue in a Hunt Group
You can use the queue statistics to check the status of the hunt group queue. The queue status display provides the following information:
Trace a Suspicious Call
If you receive unwanted or harassing calls, use malicious call identification (MCID) to alert your administrator. Your phone sends a silent notification message to your administrator with information about the call.
Mute Your Call
While you are on a call, you can mute the audio, so that you can hear the other person, but they cannot hear you.
When you have a call muted, the LED bar lights red.
Hold Calls
- Put a Call on Hold
- Answer a Call Left on Hold for Too Long
- Swap Between Active and Held Calls
- Call Park
Put a Call on Hold
You can put an active call on hold and then resume the call when you're ready.
Answer a Call Left on Hold for Too Long
When you've left a call on hold too long, you'll be notified with these cues:
Swap Between Active and Held Calls
You can easily switch between active and held calls.
Call Park
You can use your phone to park a call. You can then retrieve the call either from your phone or another phone, such as a phone at a coworker’s desk or in a conference room.
There are two ways you can park a call: call park and directed call park. You'll only have one type of call park available on your phone.
A parked call is monitored by your network so you won't forget about it. If the call remains parked for too long, you hear an alert. You can then answer, decline to answer, or ignore the call on your original phone. You can also continue retrieving it from another phone.
If you don't answer the call within a certain length of time, it's routed to voicemail or another destination, as set by your administrator.
- Place a Call on Hold with Call Park
- Retrieve a Call on Hold with Call Park
- Place a Call on Hold with Manual Directed Call Park
- Retrieve a Call on Hold with Manual Directed Call Park
Place a Call on Hold with Call Park
You can park an active call that you answered on your phone and then use another phone in the call control system to retrieve the call.
You can park only one call at the call park number.
Your call must be active.
Retrieve a Call on Hold with Call Park
You can pick up a parked call from anywhere in your network.
You need the number that was used to park the call.
Place a Call on Hold with Manual Directed Call Park
You can park and retrieve an active call using a dedicated call park number. Using manual directed call park, you transfer an active call to a directed call park number, which your administrator sets up.
Retrieve a Call on Hold with Manual Directed Call Park
You can pick up a call that was parked to a dedicated call park number.
You need the directed call park number and the park retrieval prefix.
Forward Calls
You can forward calls from your phone to another number.
When a phone is forwarded, you see the Forward all 
icon on the screen.
Transfer Calls
You can transfer an active call to another person.
Transfer a Call to Another Person
When you transfer a call, you can stay on the original call until the other person answers. This way, you can talk privately with the other person before you remove yourself from the call. If you don't want to talk, transfer the call before the other person answers.
You can also swap between both callers to consult with them individually before you remove yourself from the call.
Consult Before You Complete a Transfer
Before you transfer a call, you can talk to the person that you're transferring the call to. You can also swap between that call and the call that you're transferring, before you complete the transfer.
You have an active call that needs to be transferred.
Conference Calls and Meetings
You can talk with several people in a single call. You can dial another person and add them to the call.
When you add more than one person to a conference call, wait a few seconds between adding participants.
As the conference host, you can remove individual participants from the conference. The conference ends when all participants hang up.
- Add Another Person to a Call
- Swap Between Calls Before You Complete a Conference
- View and Remove Conference Participants
- Scheduled Conference Calls (Meet Me)
Add Another Person to a Call
When you are on a call, you can add someone else to your conversation.
Swap Between Calls Before You Complete a Conference
You can talk to a person before you add them to a conference. You can also swap between the conference call and the call with the other person.
View and Remove Conference Participants
If you create a conference, you can view the details of the last 16 participants who join the conference. You can also remove participants.
Scheduled Conference Calls (Meet Me)
You can host or join a conference call at a scheduled time.
The conference call does not start until the host dials in, and it ends when all participants hang up. The conference does not automatically end when the host hangs up.
Host a Meet-Me Conference
Get a meet-me phone number from your administrator, and distribute the number to the conference participants.
Join a Meet-Me Conference
You cannot join a meet-me conference until the conference hosts dials in. If you hear a busy tone, the host has not dialed into the conference. End the call and try your call again.
Record a Call
You can record a call. You might hear a notification tone as you record the call.
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