Cisco IP Phone 7821, 7841, and 7861 Release Notes for Firmware Release 10.1(1)SR2
Introduction
These release notes support the Cisco IP Phones 7821, 7841, and 7861 running SIP Firmware Release 10.1(1)SR2.
The following table lists the Cisco Unified Communications Manager release and protocol compatibility for the Cisco IP Phones.
|
Cisco IP Phone |
Protocol |
Cisco Unified Communications Manager |
|---|---|---|
|
Cisco IP Phones 7821, 7841, and 7861 |
SIP |
Cisco Unified Communications Manager Release 8.5(1) or later Cisco Unified Communications Manager DST Olsen version D or later |
New and Changed Features
This release contains no new or changed features.
Related Documentation
Cisco IP Phone 7800 Series Documentation
Refer to publications that are specific to your language, phone model and Cisco Unified Communications Manager release. Navigate from the following documentation URL:
Cisco Unified Communications Manager Documentation
See the Cisco Unified Communications Manager Documentation Guide and other publications that are specific to your Cisco Unified Communications Manager release. Navigate from the following documentation URL:
Installation
- Installation Requirements
- Install the Firmware Release on the Cisco Unified Communications Manager
- Install the Firmware Zip Files
Installation Requirements
Before you install the firmware release, you must ensure that your Cisco Unified Communications Manager is running the latest device pack.
If your Cisco Unified Communications Manager does not have the required device pack to support this firmware release, the firmware may not work correctly.
For information on the Cisco Unified Communications Manager Device Packs, see http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/compat/devpack_comp_mtx.html.
Install the Firmware Release on the Cisco Unified Communications Manager
Before using the Cisco IP Phone Firmware Release 10.1(1)SR2 with Cisco Unified Communications Manager, you must install the latest firmware on all Cisco Unified Communications Manager servers in the cluster.
| Step 1 | Go to the
following URL:
http://software.cisco.com/download/navigator.html?mdfid=284883944&i=rm | ||
| Step 2 | Choose Cisco IP Phones 7800 Series. | ||
| Step 3 | Choose your phone type. | ||
| Step 4 | Choose Session Initiation Protocol (SIP) Software. | ||
| Step 5 | In the Latest Releases folder, choose 10.1(1)SR2. | ||
| Step 6 | Select one of
the following firmware files, click the
Download or
Add to
cart button, and follow the prompts:
| ||
| Step 7 | Click the + next to the firmware file name in the Download Cart section to access additional information about this file. The hyperlink for the readme file is in the Additional Information section, which contains installation instructions for the corresponding firmware. | ||
| Step 8 | Follow the instructions in the readme file to install the firmware. |
Install the Firmware Zip Files
If a Cisco Unified Communications Manager is not available to load the installer program, the following .zip files are available to load the firmware.
Firmware upgrades over the WLAN interface may take longer than upgrades using a wired connection. Upgrade times over the WLAN interface may take more than an hour, depending on the quality and bandwidth of the wireless connection.
| Step 1 | Go to the
following URL:
http://software.cisco.com/download/navigator.html?mdfid=284883944&i=rm |
| Step 2 | Choose Cisco IP Phones 7800 Series. |
| Step 3 | Choose your phone type. |
| Step 4 | Choose Session Initiation Protocol (SIP) Software. |
| Step 5 | In the Latest Releases folder, choose 10.1(1)SR2. |
| Step 6 | Download the relevant zip files. |
| Step 7 | Unzip the files. |
| Step 8 | Manually copy the unzipped files to the directory on the TFTP server. See Cisco Unified Communications Operating System Administration Guide for information about how to manually copy the firmware files to the server. |
Limitations and Restrictions
Voice VLAN and IPv6 Limitation
If the PC attached to the PC port of the phone is using IPv6, we recommend that the PC Voice LAN access be disabled. This ensures that the PC can connect to the Voice VLAN.
Phone Behavior During Times of Network Congestion
Anything that degrades network performance can affect Cisco IP Phone voice and video quality, and in some cases, can cause a call to drop. Sources of network degradation can include, but are not limited to, the following activities:
Administrative tasks, such as an internal port scan or security scan
Attacks that occur on your network, such as a Denial of Service attack
To reduce or eliminate any adverse effects to the phones, schedule administrative network tasks during a time when the phones are not being used or exclude the phones from testing.
Unified Communications Manager Endpoints Locale Installer
By default, Cisco IP Phones are set up for the English (United States) locale. To use the Cisco IP phones in other locales, you must install the locale-specific version of the Unified Communications Manager Endpoints Locale Installer on every Cisco Unified Communications Manager server in the cluster. The Locale Installer installs the latest translated text for the phone user interface and country-specific phone tones on your system so that they are available for the Cisco IP Phones.
To access the Locale Installer required for a release, access http://software.cisco.com/download/navigator.html?mdfid=286037605&flowid=46245, navigate to your phone model, and select the Unified Communications Manager Endpoints Locale Installer link.
For more information, see the "Locale Installer" section in the Cisco Unified Communications Operating System Administration Guide.
 Note | The latest Locale Installer may not be immediately available; continue to check the website for updates. |
Caveats
Access Cisco Bug Search
Known problems (bugs) are graded according to severity level. These release notes contain descriptions of the following:
You can search for problems by using the Cisco Bug Search.
To access Cisco Bug Search, you need the following items:
Open Caveats
The following table lists severity 1, 2, and 3 defects that are open for the Cisco IP Phones for Firmware Release 10.1(1)SR2.
For more information about an individual defect, you can access the online record for the defect by clicking the Identifier or going to the URL that is shown. You must be a registered Cisco.com user to access this online information.
Because defect status continually changes, the table reflects a snapshot of the defects that were open at the time this report was compiled. For an updated view of open defects, access Bug Toolkit as described in Access Cisco Bug Search.
| Identifier | Description |
|---|---|
|
Display of phone is incorrect when PC port/SW port is 10/10 |
|
Monitoring phone not send RTCP |
|
Highlighted background has afterimage when switch among calls on 7861 |
|
IPv6 mode phone fail to register if CUCM v4/v6 hostname are different |
|
one log recorded when the call is transferred with translation pattern |
|
Group pickup; the call log should not recorded group number |
|
DND beep not played when on hook from handset |
|
Phone can't add participant by PD in conference/transfer |
|
It will flash secure icon one time after answer a call |
|
The line with '#' in the DN still display on phone's ui in srst mode |
|
DN displaying wrongly during transfer in 7841 phone Model |
|
78xx :line Led behavior wrong if phone has incoming and hold revert call |
|
missed call number not increased accordingly |
|
78xx can't access VM when setting media using ipv6 prefer. |
|
Kate overlap the SK |
|
incoming call toast behavior not consentaneous |
|
extra cursor on 7861 when dial quick after cancel previous dialing |
|
Call is dropped unexpectedly after pressing resume softkey |
|
local/remote ipv6 addr under stream info error in webpage |
|
arabic/Hebrew:v6 gateway/v6 dns/tftp v6 address orientation is wrong |
|
7861:UI still display missed calls state if remote call in hold |
|
line key flashing too long time for broadcast huntgroup |
|
call bubble not show for huntgroup number |
|
78xx Can not use the default gateway as SRST |
|
not support the 32-bit SRTCP |
|
|
7800 series phones not formatting special characters for http get |
|
Event Duration for Digit 0 is too short |
|
|
TVS keeps trying when CUCM TVS server do not respond |
|
Phone should reject EAP-MD5 auth request |
|
Display issue after secure call change to non-secure |
|
Error happened after pressing line key during transfer in SRST |
|
Call can't be hold after pressing hold key during conference in SRST |
|
7861: Call forward info display error after enable Redirected Number |
|
Dpark pfk error after phone fallback from srst |
|
7861 will reset after receiving many simultaneous calls in load test |
|
|
78xx Phone doesn't play out of sequence rtp packets |
Resolved Caveats
The following table lists severity 1, 2, and 3 defects that are resolved for the Cisco IP Phones that use Firmware Release 10.1(1)SR2.
For more information about an individual defect, you can access the online record for the defect by clicking the Identifier or going to the URL that is shown. You must be a registered Cisco.com user to access this online information.
Because defect status continually changes, the table reflects a snapshot of the defects that were open at the time this report was compiled. For an updated view of open defects, access Bug Toolkit as described in Access Cisco Bug Search.
| Identifier | Headline |
|---|---|
|
Icon shows wrong for share line testbed |
|
phone couldn't switch to another line if 2 remote hold call bubble there |
|
|
Phone will send out a number automatically after offhook |
|
7821/41/61: Transfer/Hold/Conf Buttons Stop Working |
|
answer softkey is missing for incoming call |
|
only incoming call toast shows on phone LCD, no linekey LED flashing |
|
Cisco 7800 series IP Phones vulnerable to CVE-2014-0160 -aka Heartbleed |
|
7861 phone becomes unresponsive to a softkeys, buttons on the phone |
|
7861 : Memory issue on shared line |
Cisco IP Phone Firmware Support Policy
For information on the support policy for Cisco IP Phones, see http://www.cisco.com/c/en/us/support/docs/collaboration-endpoints/unified-ip-phone-7900-series/116684-technote-ipphone-00.html.
Documentation, Service Requests, and Additional Information
For information on obtaining documentation, submitting a service request, and gathering additional information, see the monthly What’s New in Cisco Product Documentation, which also lists all new and revised Cisco technical documentation, at:
http://www.cisco.com/c/en/us/td/docs/general/whatsnew/whatsnew.html
Subscribe to the What’s New in Cisco Product Documentation as a Really Simple Syndication (RSS) feed and set content to be delivered directly to your desktop using a reader application. The RSS feeds are a free service and Cisco currently supports RSS Version 2.0.
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