(Cisco Unified IP Phone 6911 only)

Auto Answer prompts your phone to automatically answer incoming calls after one ring.

Your system administrator sets up Auto Answer to work with your speakerphone.

Auto barge, if configured, allows you to barge into a shared line call automatically.

For example, in a shared line scenario, when you go off hook and a call remote is already in use, you can barge into the call automatically.

Call Forward allows you to forward calls on your phone to another number.

There are two types of call forwarding features that your system administrator may set up on yourphone:

• You can set up Call Forward All directly on your phone. To access Call Forward All remotely, go to the Self Care Portal.

  Unconditional call forwarding (Call Forward All): Applies to all calls that you receive.

• Conditional call forwarding (Call Forward No Answer, Call Forward Busy, Call Forward No Coverage)—Applies to certain calls that you receive, according to conditions, and is accessible only from the Self Care Portal.

When forwarding calls from your phone, enter the call forward target phone number exactly as you would dial it from your phone. For example, enter an access code or the area code, if necessary.

Your system administrator can set up other call forward options that:

• Allow calls placed from the call forward target phone number to your phone to ring through, rather than be forwarded.

• Prevent you from creating a call forward loop or exceeding the maximum number of links in a call forwarding chain.

This procedure applies to the Cisco Unified IP Phone 6911 only.

Call Pickup allows you to answer a call ringing on a coworker’s phone by redirecting the call to your phone. You may use Call Pickup if you share call handling tasks with coworkers.

Your system administrator sets up the call pickup group you are in and the call pickup buttons for your call handling needs and work environment.

Call Waiting provides cues to notify you that a new call is ringing on your phone when you are talking on another call, including:

• A call waiting tone (single beep)

• An amber flashing Line button

Codes allow you to place a call using a billing or tracking code. Your phone supports two types of codes provided by your administrator:

• Client Matter Code (CMC) requires you to enter a code to specify that the call relates to a specific client matter. Your administrator can assign client matter codes to customers, students, or other populations for call accounting and billing purposes.

• Forced Authorization Code (FAC) allow you to manage call access and accounting. Your administrator can require that you enter a valid authorization code before the call connects.

Conference allows you to talk simultaneously with multiple parties. When you are talking on a call, use Conference to dial another party and add them to the call. You can remove individual participants from the conference if your phone supports the feature.

You can set up a conference by using the:

• Hookflash feature on the Cisco Unified IP Phone 6901.

• Conference button on the Cisco Unified IP Phone 6911.

The conference ends when all the participants hang up.

This procedure applies to the Cisco Unified IP Phone 6901 only.

Hookflash allows you to access the features in the list that follows. To use hookflash, quickly press and release the hookswitch button on the phone cradle rest.

You access the following features using hookflash:

• Answer a call

• Transfer between two calls (when one call is incoming only)

• Initiate a conference call

• Remove a conference participant

Hold allows you to put an active call into a held state.

Meet Me allows you to call a predetermined number at a scheduled time to host or join a Meet Me conference.

The Meet Me conference begins when the host connects. Participants who call the conference before the host has joined hear a busy tone and must dial again.

The conference ends when all participants hang up; the conference does not automatically end when the host disconnects.

Monitoring and Recording allows you to monitor and record calls. Your system administrator enables this feature, which can be set up for automatic recording of all calls or recording of calls on a per-call basis.

Users might receive audible alerts during call monitoring and recording. By default, the person who monitors the call and records it (if also configured) does not receive an audible alert.

This procedure applies to the Cisco Unified IP Phone (SCCP) only.

In some environments, such as military or government offices, you may need to make and receive urgent or critical calls. If you have the need for this specialized call handling, your system administrator can add Multilevel Precedence and Preemption (MLPP) to your phone.

Keep these terms in mind:

• Precedence indicates the priority associated with a call.

• Preemption is the process of ending an existing, lower priority call while accepting a higher priority call that is sent to your phone.

If you want to choose a priority (precedence) level for an outgoing call, contact your system administrator for a list of corresponding precedence numbers for calls.

If you want to make a priority call, enter the MLPP access number provided by your system administrator, followed by the phone number.

If you hear a special ring (faster than usual) or special call waiting tone, you are receiving a priority call.

If you want to accept a higher priority call, answer the call as usual. If necessary, end an active call first.

If you hear a continuous tone interrupting your call, you or the other party are receiving a call that must preempt the current call. Hang up immediately to allow the higher priority call to ring through.

When you make or receive an MLPP-enabled call, you hear special ringtones and call waiting tones that differ from the standard tones.

If you enter an invalid MLPP access number, a verbal announcement alerts you to the error.

An MLPP-enabled call retains its priority and preemptive status when you:

• Put the call on hold

• Transfer the call

• Add the call to a three-way conference

• Answer the call using PickUp

This procedure applies to the Cisco Unified IP Phone 6911 only.

Mute allows you to block audio input for your handset and speakerphone, so that you can hear other parties on the call but they cannot hear you.

Plus Dialing allows you to press and hold the star (*) key for at least 1second to add a plus (+) sign as the first digit in a phone number for international dialing. It applies only for off-hook dialing.

When you press and hold the * key for at least 1 second, a tone plays. The corresponding tone stops after one second.

Shared lines allow you to use one phone number for multiple phones.

You may have a shared line if you have multiple phones and want one phone number, share call handling tasks with coworkers, or handle calls on behalf of a manager.

For example, if you share a line with a coworker:

• When a call comes in on the shared line:

  • Your phone rings and the Line button flashes amber.

  • Your coworker’s phone rings and the Line flashes amber.

• If you answer the call:

  • Your Line button turns green.

  • Your coworker’s Line button turns red.

    When button is red, and if auto barge is enabled, you can auto barge a call by going off hook or make a new call, if auto barge is disabled.

• If you put the call on hold:

  • Your Line button flashes green

  • Your coworker’s Line button flashes red.

    When the Line button flashes red, your coworker can pick up the call.

This procedure applies to the Cisco Unified IP Phone 6911 only.

Speed Dial allows you to press a button and enter a preconfigured code to place a call. Before you can use Speed Dial on your phone, you must set up Speed Dial in the Self Care Portal.

Depending on the setup, your phone can support this Speed Dial feature:

• Feature Button: Allows you to quickly dial a phone number if the button and a code is set up for speed dialing.

Transfer allows you to redirect a connected call from your phone to another number.

• You can redirect a single call to another number that you specify. Transfer is accomplished differently depending on the phone model you have:

  • Hookflash is used to transfer calls from the Cisco Unified IP Phone 6901.

  • The Transfer button is used to transfer calls from the Cisco Unified IP Phone 6911.

• You can connect two calls to each other without remaining on the line.

This procedure applies to the Cisco Unified IP Phone 6911 only.

WebDialer allows you to call contacts from the Cisco Unified CM Directory. Your system administrator sets up this feature for you.