call application voice aa-hunt
Effective with Cisco IOS Release 12.3(14)T and later, the call application voice aa-hunt command is replaced by the param aa-hunt command. See the param aa-hunt command for more information.
To declare a Cisco Unified CME basic automatic call distribution (B-ACD) menu number and associate it with the pilot number of an ephone hunt group, use the call application voice aa-hunt command in global configuration mode. To remove the menu number and the ephone hunt group pilot number, use the no form of this command.
call application voice application-name aa-hunt menu-number pilot-number
no call application voice application-name aa-hunt menu-number pilot-number
Syntax Description
menu-number |
Number that callers must dial to reach the pilot number of an ephone hunt group. The range is from 1to 10. The default is 1. |
application-name |
Application name given to the call queue script in the call application voice command. |
pilot-number |
Ephone hunt group pilot number. |
Command Default
Cisco CME B-ACD menu number 1 is configured, but it has no pilot number.
Command Modes
Global configuration (config)
Command History
Cisco IOS Release |
Cisco Product |
Modification |
---|---|---|
12.3(11)XL |
Cisco CME 3.2.1 |
This command was introduced. |
12.3(14)T |
Cisco CME 3.2.2 |
This command was integrated into Cisco IOS Release 12.3(14)T. |
12.3(14)T |
Cisco CME 3.3 |
This command was replaced with the param aa-hunt command. |
Usage Guidelines
This command is used only with with a version of the Cisco Unified CME B-ACD script that is earlier than 2.1.0.0 and is used only with with a version of the Cisco Unified CME B-ACD script that is earlier than 2.1.0.0 and is valid only for the configuration of Cisco Unified CME B-ACD call queue scripts. Up to three menu options are allowed per call queue script. You can use any of the allowable numbers in any order.
The call application voice aa-hunt command allows each of the menu options to be associated with the pilot number of an ephone hunt group. The menu options are announced by the en_bacd_options_menu.au audio file, which you can rerecord. When a caller presses a number, the call will go to the pilot number of an ephone hunt group so it can be transferred to one of the ephone hunt group’s ephone-dns. It will not go to any other ephone hunt group. The order in which ephone-dns are selected depends on the ephone hunt group’s search method, which is configured with the ephone-hunt command, and whether an ephone-dn is busy or not.
If only one menu option is configured, callers will hear a greeting and be transferred directly to the pilot number of the corresponding ephone hunt group. They do not have to enter a number.
The highest aa-hunt number will automatically be set to zero (0) for the operator. In the following example, aa-hunt8 supports the menu option of 0 and 8.
call application voice queue aa-hunt1 1111
call application voice queue aa-hunt3 3333
call application voice queue aa-hunt8 8888
If a phone user presses 0 or 8, their call be sent to pilot number 3333.
For any configuration changes to take effect, you must reload the Cisco CME B-ACD scripts.
Examples
The following example associates three menu numbers with three pilot numbers of three ephone hunt groups. Pilot number 1111 is for ephone hunt group 1 (sales); 2222 is for ephone hunt group 2 (customer service); and 3333 is for ephone hunt group 3 (operator). If sales is selected from the AA menu, the call will be transferred to 1111 and sent to ephone hunt group 1’s available ephone-dns (2001, 2002, 2003, 2004, 2005, 2006).
Router(config)# ephone-hunt 1 peer
Router(config-ephone-hunt)# pilot 1111
Router(config-ephone-hunt)# list 1001, 1002, 1003, 1004, 1005, 1006, 1007, 1008, 1009, 1010
Router(config)# ephone-hunt 2 peer
Router(config-ephone-hunt)# pilot 2222
Router(config-ephone-hunt)# list 2001, 2002, 2003, 2004, 2005, 2006
Router(config)# ephone-hunt 3 peer
Router(config-ephone-hunt)# pilot 3333
Router(config-ephone-hunt)# list 3001, 3002, 3003, 3004
Router(config)# call application voice queue flash:app-b-acd-x.x.x.x.tcl
Router(config)# call application voice queue aa-hunt1 1111
Router(config)# call application voice queue aa-hunt2 2222
Router(config)# call application voice queue aa-hunt3 3333