fac
To enable all standard feature access codes (FACs) or to create and enable individual custom FACs, use the fac command in telephony-service configuration mode. To disable FACs, use the no form of this command.
fac { standard | custom { alias alias-tag | feature } }
fac refer
no fac { {standard | custom {alias alias-tag | feature }
Syntax Description
standard |
All predefined standard FACs are enabled. |
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custom |
User-defined FAC for selecting a particular feature or function from the predefined set of features is enabled. |
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alias |
Alternative FAC for dialing an existing FAC or existing FAC plus extra digits without removing the existing FAC is enabled. |
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alias-tag |
Unique number that identifies this alias during configuration tasks. Range: 0 to 9. |
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custom-fac |
User-defined code to dial using the keypad on an IP or analog phone. Code can be up to 256 characters and can contain numbers 0 to 9 and * and #.
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to |
Maps custom FAC being configured to specified target. |
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existing-fac |
Already configured custom FAC that is automatically dialed when the phone user dials the custom FAC being configured. |
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extra-digits |
(Optional) Additional digits that are automatically dialed when the phone user dials the custom FAC being configured. Valid entries are:
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feature |
Predefined alphabetic string that identifies a particular feature or function. Valid entries are:
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Command Default
FACs are disabled on IP phones.
Command Modes
Telephony-service configuration (config-telephony)
Command History
Cisco IOS Release |
Cisco Product |
Modification |
---|---|---|
12.4(4)XC |
Cisco Unified CME 4.0 |
This command was introduced. |
12.4(9)T |
Cisco Unified CME 4.0 |
This command was integrated into Cisco IOS Release 12.4(9)T. |
12.4(15)XZ |
Cisco Unified CME 4.3 |
Standard FAC and trnsfvm keyword for a custom FAC were added for transfer to voice mail. |
12.4(20)T |
Cisco Unified CME 7.0 |
This command was integrated into Cisco IOS Release 12.4(20)T. |
12.4(22)YB |
Cisco Unified CME 7.1 |
The dpark-retrieval keyword was added and support for SIP phones was added for the park direct , park group , and park local keywords. |
12.4(24)T |
Cisco Unified CME 7.1 |
This command was integrated into Cisco IOS Release 12.4(24)T. |
15.0(1)XA |
Cisco Unified CME 8.0 |
This command was modified. The ccw keyword was added for a custom FAC. |
15.1(1)T |
Cisco Unified CME 8.0 |
This command was integrated into Cisco IOS Release 15.1(1)T. |
Usage Guidelines
Use this command to enable all predefined standard FACs or to create one or more custom FACs.
FACs enable phone users to use the keypad on an analog or IP phone registered in Cisco Unified CME to select or activate/deactivate a particular feature or function from a predefined set of features. For example, a phone user might press **1, then press 2345 to forward all incoming calls to extension 2345.
Standard FACs and custom FACs are mutually exclusive. You can enable all standard FACs or create and enable one or more custom FACs.
Most FACs are valid only immediately after a phone user goes off-hook. The only exception is the call-park FAC. The call-park FAC actually invokes a call transfer to a park slot. To use the call-park FAC, a phone user must have an active call and must press the Transfer soft key (IP phone) or hookflash (analog phone) before dialing the call-park FAC. Dialing the FAC for the Call Park feature does not use the Park soft key function.
Use the fac standard command to enable all predefined standard FACs for all SCCP phones registered in Cisco Unified CME.
Use the fac custom command to create an individual custom FAC for selecting a particular feature or function from the predefined feature set.
Use the fac custom command with the alias keyword to create an alternative (custom) FAC for dialing an existing FAC, or existing FAC plus extra digits without removing the existing FAC. For example, an alias can be created to allow the phone user to press **1 to forward all incoming calls to a particular extension without requiring the phone user to dial the target extension number.
To disable all custom FACs, use the fac standard command, which enables all standard FACs. To disable all standard FACs or to disable an individual custom FAC, use the no form of the fac command.
Use the show telephony-service fac command to display a list of FACs that are configured on the Cisco Unified CME router.
Examples
The following example shows how to enable standard FACs for all phones:
Router(config)# telephony-service
Router(config-telephony)# fac standard
fac standard is set!
The following example shows the output from the show telephony-service fac command when standard FACs are enabled:
Router# show telephony-service fac
telephony-service fac standard
callfwd all **1
callfwd cancel **2
pickup local **3
pickup group **4
pickup direct **5
park **6
dnd **7
redial **8
voicemail **9
ephone-hunt join *3
ephone-hunt cancel #3
ephone-hunt hlog *4
ephone-hunt hlog-phone *5
trnsfvm *6
dpark-retrieval **10
cancel call waiting *1
The following example shows how the standard FAC for the Call Forward All feature is changed to a custom FAC (#45). Then an alias is created to map a second custom FAC to #45 plus an extension (1111). The second custom FAC (#44) allows the phone user to press #44 to forward all calls all calls to extension 1111, without requiring the phone user to dial the extra digits that are the extension number.
Router(config)# telephony-service
Router(config-telephony)# fac custom callfwd all #45
fac callfwd all code has been configured to #45
Router(config-telephony)# fac custom alias 0 #44 to #451111
fac alias0 code has been configurated to #44!
alias0 map code has been configurated to #451111!
The following example shows how to create three aliases for the Group Pickup feature. The FAC for group pickup is **4. The three new custom FACs are #1, #2, and #4 to pickup groups 121, 122, and 124, respectively. This allows a phone user to press #1 to pick up calls in group 121, #2 to pick up calls in group 122, and #4 to pick up calls in group 124.
Router(config)# telephony-service
Router(config-telephony)# fac custom pickup group **4
fac pickup group code has been configured to **4
Router(config-telephony)# fac custom alias 1 #1 to **4121
fac alias1 code has been configurated to #1!
alias1 map code has been configurated to **4121!
Router(config-telephony)# fac custom alias 2 #2 to **4122
fac alias2 code has been configurated to #2!
alias2 map code has been configurated to **4122!
Router(config-telephony)# fac custom alias 4 #4 to **4124
fac alias4 code has been configurated to #4!
alias4 map code has been configurated to **4124!
The following example shows the output from the show telephony-service fac command when custom FACs are configured:
Router# show telephony-service fac
telephony-service fac custom
callfwd all #45
alias 0 #44 to #451111
alias 1 #1 to **4121
alias 2 #2 to **4122
alias 4 #4 to **4124