The Cisco Unified Analysis Manager, a tool included with the Cisco Unified Real-Time Monitoring Tool, is used to perform troubleshooting operations. When the Unified Analysis Manager is launched, it collects troubleshooting information from your system and provides an analysis of that information. You can use this information to perform your own troubleshooting operation or to send the information to Cisco Technical Assistance for analysis.

The Unified Analysis Manager application is installed as an option when you install the RTMT software. You can access the Unified Analysis Manager interface from the RTMT main menu and quick launch channel.

After it is installed, the application can identify the supported Unified Communications (UC) products and applications that you have in your system and troubleshoot call failures across these UC applications, collecting trace and log files.

The Unified Analysis Manager supports the following products:

• Cisco Unified Communications Manager

• Cisco Unified Contact Center Enterprise (Unified CCE)

• Cisco Unified Contact Center Express (Unified CCX)

• Cisco IOS Voice Gateways (37xx, 28xx, 38xx, 5350XM, 5400XM) IOS Release PI 11

• Cisco Unity Connection

• IM and Presence Service

The three primary components of the Unified Analysis Manager interface are as follows:

• Administration: The administration component lets you import device and group configuration from an external file and provide a status of jobs run by the Unified Analysis Manager.

• Inventory: The inventory component is used to identify all of the devices in your system that can be accessed and analyzed by the Unified Analysis Manager.

• Tools: The tools component contains all of the functions that Unified Analysis Manager supports. This includes configuring traces settings, collecting logs, and viewing configurations.

The Unified Analysis Manager application is installed as part of the RTMT. After you complete the RTMT installation, you have access to the Unified Analysis Manager features.