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Instant Messaging Compliance for the IM and Presence Service, Release 12.0(1)

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Book Title

Instant Messaging Compliance for the IM and Presence Service, Release 12.0(1)

Chapter Title

IM Compliance Serviceability and Troubleshooting

Results

Updated:
February 7, 2018

Chapter: IM Compliance Serviceability and Troubleshooting

IM Compliance Serviceability and Troubleshooting

Restart Cisco XCP Router Service

Procedure
    Step 1   ChooseCisco Unified IM and Presence Serviceability > Tools > Control Center - Network Services.
    Step 2   Choose the server from the Server list box.
    Step 3   Click Go.
    Step 4   Click the Cisco XCP Router radio button in the IM and Presence Services section.
    Step 5   Click Restart.
    Step 6   Click OK when a message indicates that restarting may take a while.

    Restart Cisco XCP Message Archiver Service

    Procedure
      Step 1   Choose Cisco Unified IM and Presence Serviceability > Tools > Control Center - Feature Services.
      Step 2   Choose the server from the Server list box.
      Step 3   Click Go.
      Step 4   Click the Cisco XCP Message Archiver radio button in the IM and Presence Services section.
      Step 5   Click Restart.

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