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Instant Messaging Compliance for the IM and Presence Service, Release 12.0(1)

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Book Title

Instant Messaging Compliance for the IM and Presence Service, Release 12.0(1)

Chapter Title

IM Compliance Serviceability and Troubleshooting

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Updated:: February 7, 2018

Chapter: IM Compliance Serviceability and Troubleshooting

Restart Cisco XCP Router Service
Restart Cisco XCP Message Archiver Service

IM Compliance Serviceability and Troubleshooting

Restart Cisco XCP Router Service

Procedure

Step 1	ChooseCisco Unified IM and Presence Serviceability > Tools > Control Center - Network Services.
Step 2	Choose the server from the Server list box.
Step 3	Click Go.
Step 4	Click the Cisco XCP Router radio button in the IM and Presence Services section.
Step 5	Click Restart.
Step 6	Click OK when a message indicates that restarting may take a while.

Restart Cisco XCP Message Archiver Service

Procedure

Step 1	Choose Cisco Unified IM and Presence Serviceability > Tools > Control Center - Feature Services.
Step 2	Choose the server from the Server list box.
Step 3	Click Go.
Step 4	Click the Cisco XCP Message Archiver radio button in the IM and Presence Services section.
Step 5	Click Restart.

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