We recommend that you perform this configuration on the IM and Presence publisher node in your cluster.
Before You Begin
Install and configure one or
more supported external databases. Refer to the
Database Setup for
IM and Presence
Service on Cisco Unified Communications Manager
Configure the external
IM and Presence Service. Choose
Cisco Unified CM IM and
Presence Administration > Messaging > External
Cisco Unified CM IM and
Presence Administration > Messaging > Compliance > Compliance
Archiver from the Compliance Server Selection.
Enable Outbound Message Logging checkbox.
Turning on this
option can degrade IM performance. Because all inbound messages are already
logged, do not enable this setting unless you are using IM compliance in
intercluster or federated networks.
Check or uncheck the Block message delivery if unable to record in compliance database check box. If the compliance database goes down, the following happens:
Checked—Users are blocked from sending and receiving messages. When attempting to send a message, the sender will be notified with the message, "Message to <user ID | group chat room> could not be delivered".
Unchecked—Users can send and receive messages with no interruption or awareness that messages are not being archived.
For each node,
assign a database from the External Database option.
If you are using
one external database for your cluster, assign all nodes to the same external
database. If you are using more than one external database for your cluster,
assign the nodes to the external databases based on your capacity requirements.
Start the Cisco
Message Archiver service (if this service is not already started).
Cisco XCP Router service.
If you make
any subsequent changes to the Message Archiver configuration, restart the Cisco
XCP Router service.
releases) If you switch between IM compliance deployment options (for example,
switch from the Third-Party Compliance Server option to the Message Archiver
option), you must restart the Cisco XCP Router service.
XCP Message Archiver service must be running for the compliance feature to
operate correctly on
IM and Presence Service.
If you do not
assign an external database to a node for the compliance feature,
IM and Presence Service does not permit you to turn on
the Cisco XCP Message Archiver service.
Cisco Unified IM and Presence
Serviceability > Tools > Service Activation.
server from the Server list box.
Click the radio
button next to the Cisco XCP Message Archiver service in the IM and Presence
If the Cisco XCP
Message Archiver service fails to start, but the System Troubleshooter
(Cisco Unified CM IM and
Presence Administration > Diagnostics > System
Troubleshooter) shows that the status of the external
database connection is ok, we recommend that you unassign the external database
from the node, and reassign it again.
IM and Presence Service
loses its connection to the external database, users will still be able to send
instant messages to each other. However, these messages will not be archived,
and you will no longer be satisfying any regulatory compliance guidelines. To
ensure that you are notified if this connection is lost, you should verify that
its associated alarm is properly configured.
Sign into Cisco
Unified CM IM and Presence Administration.
Navigation > Cisco Unified IM and Presence
Serviceability from the menu in the upper, right
corner of the
IM and Presence Service main window.
Alarm > Configuration.
From the Server drop-down list, choose the
server for which you want to configure the alarm.
From the Service Group drop-down list, choose IM and
From the Service drop-down list, choose Cisco XCP