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We recommend that you perform this configuration on the IM and Presence publisher node in your cluster.
The Cisco XCP Message Archiver service must be running for the compliance feature to operate correctly on IM and Presence Service.
Note | If you do not assign an external database to a node for the compliance feature, IM and Presence Service does not permit you to turn on the Cisco XCP Message Archiver service. |
If IM and Presence Service loses its connection to the external database, users will still be able to send instant messages to each other. However, these messages will not be archived, and you will no longer be satisfying any regulatory compliance guidelines. To ensure that you are notified if this connection is lost, you should verify that its associated alarm is properly configured.