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This guide provides information about the tasks that you need to complete in order to configure features on the Cisco Unified Communications Manager system. Use this guide after you have configured the call control system, which includes "day 1" configurations such as inbound and outbound calling, dial plans, and network resources. For information about configuring the call control system, see the Cisco Unified Communications Manager System Configuration Guide.
The following table provides an alphabetical list of the features described in this document, and lists the sections in this guide where you can find full configuration information about each of them.
For information about how to determine which features are supported by your phones, see the Related Topics section below.
Feature Name |
Description |
Location in Document |
---|---|---|
Automatically log users into hunt groups, or allow users to log out of hunt groups. When users log out of hunt groups, calls that come into hunt group skip that user's phone and go directly to the next line in the hunt list or hunt group. |
Receiving Calls |
|
Allow users to create an ad hoc conference, and to link multiple conferences. |
Conferencing Features |
|
Automatically play a prerecorded announcement following a successful media connection to the agent device. |
Call Center Features |
|
Play a stutter dial tone on the Cisco Unified IP Phones to notify users of new voice messages. |
Voice Messaging Features |
|
Allow callers to locate people in your organization by searching for and selecting the extension of the called party. |
Call Center Features |
|
Allow a user to enter a remotely active call that is on a shared line. |
Presence and Privacy Features |
|
Allow a user to monitor the real-time status of another user. |
Presence and Privacy Features |
|
Allow users to receive notification when a busy extension is available to receive calls. |
Placing Calls |
|
Restrict the display of the number and name information for both calling and connected users. |
Presence and Privacy Features |
|
Configure different types of forwarding for incoming calls on Cisco IP phones. |
Receiving Calls |
|
Allow users to place a call on hold and retrieve it from another phone in the system. |
Receiving Calls |
|
Allow users to answer calls that come in on a directory number other than their own. |
Receiving Calls |
|
Configure different types of call transfer. |
Receiving Calls |
|
Users can answer incoming calls on the desk phone or mobile phone, and pick up in-progress calls on the desk phone or mobile phone without losing the connection. |
Remote Worker Features |
|
Manage call access and accounting. Client matter codes force the user to enter a code to assist with account and billing. Forced authorization codes regulate the type of calls that certain users can place. |
Custom Features |
|
Create customized phone rings for Cisco Unified IP phones. |
Custom Features |
|
Cisco Unified Communications Manager determines whether the device is at its home location or at a roaming location. Mobile users can roam from one site to another and acquire the site-specific settings. |
Remote Worker Features |
|
Allow users to set their phones to reject incoming calls, while continuing to be notified of the call. |
Presence and Privacy Features |
|
Deploy Unified Communications (UC) Computer Telephony Integration (CTI) applications that interoperate with any endpoint. |
Remote Worker Features |
|
Allow users to temporarily access their deskphone settings, such as line appearances, services, and speed dials, from other Cisco Unified IP Phones. |
Receiving Calls |
|
Allow users configured in one cluster to log into Cisco IP Phones in another cluster. |
Receiving Calls |
|
Restrict the transfer of an external call to an external device to help prevent toll fraud. |
Receiving Calls |
|
Alert a phone users when a held call exceeds a specified time limit. |
Receiving Calls |
|
Configure a phone to call only, receive only, or both call and receive. This feature is an extension of Private Line Automatic Ringdown (PLAR). |
Placing Calls |
|
Allow users to immediately divert a call to a voicemail system. |
Voice Messaging Features |
|
Intercom |
Configure a one-way voice path between a caller and a predefined destination. |
Placing Calls |
Configure the Malicious Call Identification (MCID) feature to track troublesome or threatening calls. |
Receiving Calls |
|
Enable assistants to handle calls on behalf of a manager, intercept manager calls, and route them appropriately. |
Call Center Features |
|
Allow users to create and join advertised conferences. |
Conferencing Features |
|
Place on-net and off-net users on hold with music from a streaming source. |
Custom Features |
|
Provide paging services to endpoints. |
Placing Calls |
|
Configure the system to always use the primary line for an incoming call. |
Receiving Calls |
|
When phones share the same line (DN), configure whether users can view call status and barge into the call. |
Presence and Privacy Features |
|
Configure a phone so that when it is off-hook, it immediately dials a preconfigured number. |
Presence and Privacy Features |
|
Configure a recording server to archive agent conversations. |
Monitoring and Recording |
|
Provide reliable emergency calling support to remote workers by using remote Virtual Private Network (VPN) connections. |
Remote Worker Features |
|
Configure a phone to play a secure indication tone when a call is encrypted. |
Presence and Privacy Features |
|
Configure user access to the Self Care Portal and which settings and features are available. |
Custom Features |
|
Silent call monitoring allows a supervisor to eavesdrop on a phone conversation. |
Monitoring and Recording |
|
Configure speed dial buttons and abbreviated dialing. |
Placing Calls |
|
Configure a secure VPN connection for employees who telecommute. |
Remote Network Access |
|
Allow Cisco Unified IP Phone users to make calls from web and desktop applications. |
Placing Calls |
|
Enable users to use their desk phones to provide a Wi-Fi Hotspot. |
Remote Network Access |
|
Configure WiFi profiles for users. |
Remote Network Access |
Generate a phone feature list report to determine which devices support the feature that you want to configure.